Routine Maintenance; Redx Technology App; Quality Assurance - Redx RX Series User Manual

8.3 Routine Maintenance

Item
System Clean
Cable Entry
Electrical Connection

9 Redx Technology App

The Redx APP can establish communication connection to the energy storage unit via WIFI and or 4G
(optional) network. Users can use the APP to view basic information, alarms, events, set parameters or
download logs etc.
Note：Install the APP or open web page according to the attached instructions, and then configure the
WIFI connection. The last page of the manual has a QR code to install the App.

10 Quality Assurance

When a product faults during the warranty period REDX will repair or provide a replacement product.
Evidence
During the warranty period, the customer must keep and provide the product purchase invoice and date.
The user must provide proof of fault – pictures or videos with timestamps if requested by Redx.
From the date of purchase by the user from Redx (hereinafter referred to as the manufacturer), the user
will enjoy the following after-sales warranty service:
1. A 5-year warranty commences from the date of shipment, during the warranty period the
company provides free repair or replacement of product.
2. Any paid service (extended warranty) is available from the date of shipment from manufacturer.
3. Disclaimer: Product faults caused by the following reasons are not within the scope of the
manufacturer's 5 years warranty commitment:
a)The user does not perform the correct installation or operation according to the procedures listed in
the product specification.
b) Repairing the product without communicating with the manufacturer or changes the product
Rev 20220606
Table 8-5 – Maintenance list
Method
Check the temperature and dust off the
Storage Unit. Clean the unit enclosure if
necessary.
Check whether the cable entry is insufficiently
sealed or the gap is excessively large; and
reseal the entry when necessary.
Check whether all cables are firmly in place.
Check whether a cable is damaged ( rodents.
physical damage, weather etc)
RX2505AC
Period
Six months to a year
Once a year
Once a year
Page 31 of 35