BenQ RM5502K User Manual
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BenQ RM5502K User Manual

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RM5502K/RM6502K/
RM7502K/RM8602K
Interactive Flat Panel
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Summary of Contents for BenQ RM5502K

  • Page 1 RM5502K/RM6502K/ RM7502K/RM8602K Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Table Of Contents

    Notes on this display ..............2 Notes on the LCD panel of this display........2 Safety notice for remote control..........3 Battery safety notice ............... 3 BenQ ecoFACTS ................4 Package contents ..............5 Setting up the display ............6 Mounting the display............... 6 Parts of the display and their functions ......
  • Page 4 Side Tool Bar ................61 Blizz ....................62 Saffi....................63 Product information............65 Specifications.................. 65 Dimensions (RM5502K) .............. 67 Dimensions (RM6502K) .............. 68 Dimensions (RM7502K) .............. 69 Dimensions (RM8602K) .............. 70 Supported input signal resolution ..........71 Troubleshooting ..............73...

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 7: Safety Notice For Remote Control

    Pixel shift. See More settings on page 37 for more information. • RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety notice for remote control • Do not put the remote control in the direct heat, humidity, and avoid fire.

  • Page 8: Benq Ecofacts

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 9: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. Power cord (By D-Sub (15-pin) LCD display Quick start guide Region) cable x 1 2.4GHz remote USB cable x 1 AAA battery x 2 HDMI cable x 1...

  • Page 10: Setting Up The Display

    3. Remove the desktop stands from the display if installed. 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. *Screw type: M8*25L RM5502K *Screw type: M8*25L RM6502K RM7502K *Screw type: M8*25L...
  • Page 11 Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 25 mm.

  • Page 12: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front/Rear panel Name Description Used to isolate the power supply from the system. • When the switch is set to ON (I), the system will Power Switch automatically enter standby mode.

  • Page 13: Input/Output Terminals

    Parts of the display and their functions Input/output terminals Name Description Connects to display devices with an HDMI input (HDMI 1, HDMI HDMI OUT 2, HDMI 3, or OPS input). Accesses multimedia files on USB drives directly. Accesses multimedia files on USB drives directly. 3.0/1.5A Accesses multimedia files on USB drives directly.
  • Page 14 Parts of the display and their functions Connects to an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the AUDIO OUT video source. Serial interface, used for mutual transfer of data between devices. RS232 Connects the SPDIF cable from external devices to the display for SPDIF...

  • Page 15: Remote Control

    Direction key. Press for downward selection. Android system main screen button. Return key. Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the command you can use. Release the button until you finish the command.

  • Page 16: Using The Remote Control

    1. This remote control applies only to a specific models and/or operating systems. Con- tact your reseller if any question. 2. The function keys can work only when the enclosed dongle is inserted to the BenQ IFP. 3. The remote control and the enclosed dongle have been paired in default.
  • Page 17 Parts of the display and their functions Using the BenQ IFP by remote control 1. Insert the enclosed dongle into BenQ IFP’s USB port. 2. You can activate functions on the screen once the remote control is connected to its enclosed dongle as a receiver.

  • Page 18: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN/MIC IN jack on the display with a suitable audio cable.

  • Page 19: Connecting The Digital Inputs

    Connection Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press on the remote control to switch to the respective input source.

  • Page 20: Connecting The Video Output

    Connection Connecting the video output For computer: 1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. HDMI OUT Projector...

  • Page 21: Connecting To Serial Port

    Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. •...

  • Page 22: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). AC IN • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 23: Basic Operations

    Basic operations Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. Power A C IN Switch...

  • Page 24: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
  • Page 25 Basic operations Account Information Three types of accounts are provided: Guest, Admin, and Multiple users. Guest It's for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness. Admin Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password.
  • Page 26 Basic operations User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As the administrator, log in and choose IAM. 2. Click Create New Account to continue.
  • Page 27 Basic operations 3. Fill in the following fields and click Submit to create a new account.

  • Page 28: Switching Input Signals

    Basic operations Switching input signals To select an input signal, do either one of the following: • Press on the remote control. • Press the Menu button on the front panel. • Drag the OSD menu up from the bottom-center of the screen. •...

  • Page 29: Downloading Software

    Basic operations Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://business- display.benq.com/en/findproduct/signage/software/partner-software/download.html.
  • Page 30 Basic operations 1. Press on the remote control, or go to Network > Wi-Fi. 2. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of available networks will show on the screen. 3. Touch the network’s name to connect to the network. The password is needed if it is your first time to use the network.

  • Page 31: Updating Software

    • If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect. • For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer.
  • Page 32 Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen.
  • Page 33 Basic operations OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1.
  • Page 34 Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP and Windows 7 Press and hold for 4 seconds.
  • Page 35 Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and...

  • Page 36: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 37: Menu Operations

    Menu operations Menu operations One touch menu operation Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu. Settings menu Input settings Press on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the screen to enter the OSD menu.
  • Page 38 Menu operations Audio settings Go to Audio to enter the Audio menu. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 39 Menu operations Display settings Leave the android system and connect to other input sources like VGA, HDMI, OPS. Then go to Display. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 40 Menu operations Picture settings Leave the android system and connect to other input sources like VGA, HDMI, OPS. Then go to Picture. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 41 Menu operations More settings Advanced settings (Android system) Go to Device > Advanced settings. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 42 Menu operations IR lock Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. Touch lock Press OK on the remote control or click the switch to lock or unlock the screen.

  • Page 43: System Settings

    Menu operations System settings On the home screen, select Setting > System to enter system settings. • Press on the remote control or click a blank area outside the menu to exit the menu. Options Description Date & time Click to set date, time, and their formats in Android. Click to set Language, Keyboard &...
  • Page 44 Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. You can choose None, Manual, and Proxy Auto-Config.
  • Page 45 Menu operations • Enter the proxy host name.
  • Page 46 Menu operations • Enter the using channel.
  • Page 47 Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup channel, you can choose Last shutdown channel or other sources.
  • Page 48 Menu operations • For Built-in OPS startup option, you can choose Startup only through OPS built-in startup option or startup through any channel.
  • Page 49 Menu operations • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

  • Page 50: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...
  • Page 51 Android system interface Floating Annotation Toolbar The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more than two seconds to launch the Floating Annotation Toolbar menu as shown below.
  • Page 52 Android system interface AMS file manager overview • Tap to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into. • While logging in, you will see four main parts, as described in the table below:...
  • Page 53 Android system interface Item Description Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.
  • Page 54 Android system interface Play/pause the current playback. Play the next image. Rotate the current image counter-clockwise. Rotate the current image clockwise. Go to the settings. See the information about the file name, creation time, file size, and the file format. Supported image format (maximum resolution) File Image...
  • Page 55 Android system interface Audio Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Repeatedly play audio files in the playlist. Play the previous audio file. Play/pause the current audio file. Play the next audio file.
  • Page 56 Android system interface File Format Audio Codec Supported range .mp3 MPEG Audio MPEG1/2 layer3 Sample Rate: 8K~48KHz Layer3 Bit Rate: 32K~320Kbps .ogg Vorbis Vorbis Sample Rate: 8K~48KHz Bit Rate: max 256Kbps .wav LPCM Sample Rate: 8K~192KHz Bit Rate: max 320Kbps Video Select a video file you want to play on the display and perform any of the functions shown on the screen.
  • Page 57 Android system interface Supported video format (Codec) Up to 4K resolution File Codec Extensions Video Audio Maximum transmit ratio .3g2 H.263 AAC, AMR_NB 1920*1088 30 Fps, 5Mbps .3gp H.264 3840*2160 30 Fps, 160Mbps H.263 1920*1088 30 Fps, 5Mbps MPEG-4 1920*1088 30 Fps, 50Mbps .avi H.263 MPEG1/2...
  • Page 58 Android system interface File Codec Extensions Video Audio Maximum transmit ratio .VOB MPEG-2 MPEG1/2 1920*1088 30 Fps, 80Mbps .mpg/.MPEG H.264 MPEG1/2 3840*2160 30 Fps, 160Mbps Layer3, AAC MPEG-1 1920*1088 30 Fps, 80Mbps MPEG-2 1920*1088 30 Fps, 80Mbps H.264 AACAAC, 3840*2160 30 Fps, 160Mbps MPEG1/2 H.265 3840*2160 60 Fps, 160Mbps...

  • Page 59: Apps

    Tap the desired app to launch the app. BenQ Suggests to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Tap an app from the selected category to view a basic description of the app.

  • Page 60: Instashare

    Apps Tap to show the suggested apps in the Corporation Corporation ( category. Tap to close BenQ Suggests. Exit ( InstaShare to launch InstaShare. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display.

  • Page 61: Instaqprint

    Working with Android OS - Operate the display by using your mobile device as a remote control. Once connected, any operations on the display or mobile device will also show up on your mobile device and display. You can also tap Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.

  • Page 62: Wps Office

    Apps 2. Tap Manage Printers to choose which printer that you want to use. 3. To select a printer: • Tap an option from the list of available printers on the left panel. • Tap Scan for Wi-Fi Printers to search for printers automatically. •...
  • Page 63 Working with Android OS 2. Tap the function menu on the top panel to access the file format's various functions. The description below is for a PowerPoint file, the function menus for other file formats will vary. Function Description File Tap to open, save, share, print, and manage your presentations.

  • Page 64: Email

    Apps Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016 Supported Office software formats: Office Software Supported File Formats Word wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd Excel et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm...

  • Page 65: Side Tool Bar

    Working with Android OS Side Tool Bar Function Description Tap to return to Home interface. Home ( Tap to return to previous operation interface. Return ( Tap to switch tasks between recent apps and input sources. SwitchQ ( Tap to enter EZWrite 5.0 software. EZWrite 5.0 ( Tap to enter Connection to select the input source.

  • Page 66: Blizz

    Apps Blizz Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select Apps >Blizz ( 2. Select Sign In if you want to create a new meeting, select Join a Meeting if you want to join an already created meeting.

  • Page 67: Saffi

    Saffi How to start using Saffi – BenQ Voice Assistant The BenQ Interactive Flat Panel offers an extra level of flexibility for device control through Voice Assistant. Voice Assistant lets users control the flow of meetings by allowing them to start timers or search the Internet from anywhere in the room.
  • Page 68 Apps 3. The screen will show the privacy agreement. Select AGREE AND NEXT to proceed. 4. It will then show the instruction for the setup. Follow the instruction on the screen to complete the setup. 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6.

  • Page 69: Product Information

    Product information Product information Specifications Specifications Item RM5502K / RM6502K / RM7502K / RM8602K Light source DLED RM5502K: 55" RM6502K: 65" Panel size RM7502K: 75" RM8602K: 86" Native resolution 3840 x 2160 (pixels) Brightness (cd/m 350 (typ) (typical) LCD panel...
  • Page 70 Android, so access to Google Play™ is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission, installing function won’t work. There is no...

  • Page 71: Dimensions (Rm5502K)

    Product information Dimensions (RM5502K) Unit: mm...

  • Page 72: Dimensions (Rm6502K)

    Product information Dimensions (RM6502K) Unit: mm...

  • Page 73: Dimensions (Rm7502K)

    Product information Dimensions (RM7502K) Unit: mm...

  • Page 74: Dimensions (Rm8602K)

    Product information Dimensions (RM8602K) Unit: mm...

  • Page 75: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution EDID 1.4 EDID 2.0 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 864 @ 60Hz 1280 x 720 @ 50Hz 1280 x 768 @ 60Hz 1280 x 800 @ 60Hz...
  • Page 76 Product information 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • Display Port/HDMI timing table should follow EDID1.4 or EDID2.0.

  • Page 77: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 78 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
  • Page 79 Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or •...

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