Hisense MT9602GAATCB Service Manual
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Hisense MT9602GAATCB Service Manual

Hisense MT9602GAATCB Service Manual

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LCD Television
Service Manual
Chassis： MT9602GAATCB
Product:
EU TV
V 1.0
Hisense Visual Technology Co.,Ltd.
Dec , 2020

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Summary of Contents for Hisense MT9602GAATCB

  • Page 1 LCD Television Service Manual Chassis： MT9602GAATCB Product: EU TV V 1.0 Hisense Visual Technology Co.,Ltd. Dec , 2020...
  • Page 2 REVISION HISTROY Version Revise content Reviser Date V1.00 Liucaijun First issued 2021-7-6 - 2 -...

  • Page 3: Table Of Contents

    Contents Contents ..................................- 3 - Service Manual ................................- 4 - 1. Precautions and notices ............................. - 4 - 1.1 Warning ..............................- 5 - 1.2 Notes ............................... - 7 - 2. TV boards: ..............................- 10 - 3. Factory/Service OSD Menu and Adjustment ....................- 16 - 3.1 How to get into the Factory OSD Menu ....................

  • Page 4: Service Manual

    USE OF NON-AUTHORIZED PARTS WILL VOID THE MANUFACTURE'S WARRANTY Proper service and repair is important to the safe, reliable operation of all Hisense Equipment. The service procedures recommended by Hisense and described in this Service Guide are effective methods of performing service operations. Some of these service operations require the use of tools specially designed for the purpose.

  • Page 5: Warning

    Ref. No. in the parts list. Use of non-manufacturer's recommended parts may create shock, fire, or other hazards. Under no circumstances should the original design be modified or altered without written permission from RCA. Hisense Eassumes no liability, express or implied, arising out of any unauthorized modification of design. Service-tech assumes all liability.
  • Page 6 1.1.4 When replacement parts are required, be sure to use replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, or other hazards and will void the manufacturer's warranty.

  • Page 7: Notes

    (3) If a foreign substance (such as water, metal, or liquid) gets inside the panel module, immediately turn off the power. Continuing to use the product may cause fire or electric shock. (4) If the product emits smoke, and abnormal smell, or makes an abnormal sound, immediately turn off the power.
  • Page 8 • At all times other than when adjusting and checking the product, be sure to turn OFF the POWER Button and disconnect the power cable from the power source of the TV during servicing. • To prevent electric shock and breakage of PC board, start the servicing work at least 30 seconds after the main power has been turned off.
  • Page 9 problems resulting from scratches on the parts, the deformation of parts, and short-circuits due to residual electric charge. • Perform a safety check when servicing is completed. Verify that the peripherals of the serviced points have not undergone any deterioration during servicing. Also verify that the screws, parts and cables removed for servicing purposes have all been returned to their proper locations in accordance with the original setup.

  • Page 10: Tv Boards

    2. TV boards: Main board layout: 2.1 The TOP of board(RSAG2.908.11529) Main board 11529 terminals - 10 -...
  • Page 11 - 11 -...
  • Page 12 2.2 The TOP of board(RSAG7.820.11046/ROH) - 12 -...
  • Page 13 Main board 11046 terminals - 13 -...
  • Page 14 Main board power tree: - 14 -...
  • Page 15 Main board sign block diagram: 2.3 TV boards part list Boards function difference Board Suitable TV （modify） complex board(main board For 43A53FEVS(0004) RSAG2.908.11529 part、 power board,TCON board ) Side terminals complex board(main board For 40A33EAVT RSAG7.820.11046/ROH part、 power board,TCON For 43V35N board ) Side terminals - 15 -...

  • Page 16: Factory/Service Osd Menu And Adjustment

    3. Factory/Service OSD Menu and Adjustment 3.1 How to get into the Factory OSD Menu . With user’s remote control 1. Power TV on 2. Press button to select any one source and press button on the RC then call up “Menu” option. Figure-1 3.
  • Page 17 Figure-2 Figure-３ Figure-４ - 17 -...

  • Page 18: Factory Osd Menu

    3.2 Factory OSD Menu 1、If you want to learn more about TV, you’d better read Factory OSD menu list but would not adjust the value please. The Factory menu may be have difference for diverse market and customer. Take 32A33EAVT for example. 2、Check whether the Key information under the current Version is OK, if appears “NG”...
  • Page 19 Write keys Write key version TV software information MAC Adr MAC address information Cur project ID HDCP2.2 key HDCP1.4 KEY Code information WIDEVINE key WIDEVINE key code Service No. White Panel Can chose B1/B2/B3 balance R Gain High brightness red G Gain High brightness green B Gain...
  • Page 20 Qing dao TV Produce signal preset, during the factory produce using. Gui yang ------- Options ToFac M "M" used in factory product. "U" used in user state. Clear all region Emerging C country Country choose Logo Customer logo choose Lang Language choose UART On/off (when choose "on"...

  • Page 21: Software Upgrading

    Note: The Factory menu may be have difference for diverse market and customer, above Factory menu only for reference. The factory menu data varies according to different sources. Incase changing the factory data by error, you can choose to “Clear all”, by which you can resume the default value.
  • Page 22 minutes to complete the whole software upgrade. c. After upgrade, TV can automatically reboot. d. Enter the Factory OSD Menu to check the main software version, and then choose “option”“Clear all” to do clean up. 4.1.2 TV in factory mode： a.
  • Page 23 Firgure-2 Firgure-3 - 23 -...
  • Page 24 USB disk toupgrade the upgrade_loader_no_tvcertificate.pkg file. Hardware connecting Connect the unit to your pc with Hisense USB-serial port cable. USB port connects to your PC and earphone port to TV’s CN7(earphone hole). As following. 4.2.1 Open the UART serial Option ：UAR serial choose “on “...
  • Page 25 If finish the updating and data adjust UART serial, Uart Switch choose “off “ 4.2.2 Mstar USB-serial driver If First use Mstar bebug Tool, you have to install drive software for bebug board. If your PC is Windows XP system: First install FTCUNIN.EXE of FTC100103(MSTAR) rar file in your PC.
  • Page 26 Run SecureCRT,printing information includes three status:Mboot\Supernova\no print information. Current steps: 1) Run SecureCRT.exe 2) TV power on. 3) SecureCR tool print information can appear or not. How to distribute the three status? 1) appearing “<< MStar >>#” that meaning is in Mboot status; 2) Rolling many informmation automatically that meaning is in Supernova status;...
  • Page 27 2) USB connect correctly 3) Mstar serial Tool connect correctly 4) When questions appear , computer run SecureCRT input lowercase ” getlog” ,if fails input another”05328087”.then rolls the lots of log print message. 5) Save the log print message to soft engineer. 4.2.5 Mstar Tool upgrading Mstar Tool upgrading includes two states: one is TV board has had Mboot software,the other is TV board have no Mboot software.
  • Page 28 How to get the Device ID password? ● Connect the board with PC via to Hisense debug tool,With MSTVTool4.163 , run MSTV_Tool.exe ● Ensure “ ” button connected correctly, then click "Show DeviceID"button， you will get device ID like “0003C0701F4447FBFB0A03”.
  • Page 29 Send the device ID to the IC developer ， MSTAR max-sc lv( 吕 思 成 )max-sc.lv@mstarsemi.com security security@mstarsemi.com Waiting for the feedback of ID password. Deciphering Method 1 ● Use MSTV_Tool_4156_258303 tool ,run MSTV_Tool.exe ， Click "Show DeviceID"button to inspect the Device ID. ●...
  • Page 30 Click” Run” Method 2 Store the Device ID When click "Show DeviceID"button，you can get device ID. Next click “OK” button to copy; Open the “Password.txt” file in the same direction of “MSTV_Tool.exe”to stick the Device ID. Password .txt file - 30 -...
  • Page 31 ● Send the device ID to the IC developer,MSTAR max-sc lv( 吕 思 成 )max-sc.lv@mstarsemi.com security security@mstarsemi.com Waiting for the feedback of ID password. 3、Deciphering Receive the Device ID password ,copy it into the password.txt ,as following. Click “enter password”button then bounce “success”window, it indicates deciphering succeed.
  • Page 32 Click “Help---Product Key”, enter “security” - 32 -...
  • Page 33 Click “Flash Update Mode ” Now Deciphering has finished, Don’t restart the TV . 3) Burn the mboot software with ISP_Tool_5.0.2. Click “SPI” then click “ Connect”, drawing “ ” in front of “program /Exit ISP/Read file” - 33 -...
  • Page 34 Click“eMMC”then click “More>>”and load following four burning files. Respectively graphic as following: Click “X” button to close and save this setting. “I2C speed setting”choose around 30 ,roughly speed around 200KHz, roughly speed not high otherwise can cause updating abnormality. - 34 -...
  • Page 35 Return to “eMMC ”. Then click RUN button to go on. Waiting for about 8 minutes, a green “Success to program” appears on the screen, indicating upgrading successfully. - 35 -...
  • Page 36 TV board have no mboot software: Run SecureCRT , AC power on the TV. If nothing appears on screen then can indicates that the TV no Mboot software, next close the SecureCRT window directly. 4.2.5 USB upgrading Copy the main software “upgrade_loader_no_tvcertificate.pkg” to the USB root Disk, ensure there are no other “*.pkg”...
  • Page 37 “option”“Clear all” to do clean up. 4.2.6 Next to check the Key information under the current Version whether is OK , if NG must rewrite key code. 4.2.7 Before upgrade , write down the white balance data of different signal source. 4.2.8 Reset Options...
  • Page 38 5、After USB upgrade, appear “ mtdoops: mtd device (mtddev=name/number) must be supplied ， Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(179,4)”Reason: After burn mboot and before USB upgrade, forget to clear the zone schema.  Don’t burn mboot again， ONLY restart TV with “cu” demand to USB upgrading again in mboot .

  • Page 39: Trouble Shooting

    5. Trouble shooting When there is something wrong with your TV, you can try turning off the TV and then restart it. You can also operate according to the follow chart. If the problems still cann’t be solved, please contact the profession technician. - 39 -...

  • Page 40: Troubleshooting For Remote Control

    5.1 Troubleshooting for Remote Control Remote control does not work Try new batteries Replace battery Replace RC Replace remote control Check IR receiver Change Led & IR board Replace Led & IR BD Change Led & IR cable Replace Led & IR cable Replace main board - 40 -...

  • Page 41: Troubleshooting For Function Key

    5.2 Troubleshooting for Function Key Buttons does not work Check solder connections and Check switches see if any switches are stuck. Replace Key BD Check key board Check Key BD cable Change Key BD cable Replace main board - 41 -...

  • Page 42: Tv Won't Power On

    5.3 TV won’t Power On TV won’t power on Check Power Make Sure Power light? source is live Output Replace Check Power No Led light Power Cord Cord Check/replace IR Only BD or Keypad one works Try Power on by RC and Button Check signal Panel Bright...

  • Page 43: Troubleshooting For Audio

    5.4 Troubleshooting for Audio No sound Reconnect Check connecter Replace speaker wire Check speaker wire Replace speaker set Check speaker set Replace main board - 43 -...

  • Page 44: Troubleshooting For Tv/Vga/Hdmi Input

    5.5 Troubleshooting for TV/VGA/HDMI input No picture on the screen Check Signal Source Make sure signal source is available Reconnect Check connect Replace cable Check cable Replace main board - 44 -...

  • Page 45: Troubleshooting For Video Input

    5.6 Troubleshooting for Video input No picture on the screen Check Source work or not Check Signal Source Reconnect Check connect Replace Cable/Wires Check Cable/ Wires Replace main board - 45 -...

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