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If the module is not seated correctly, generally it is not locked in place. To ensure
that the module is seated, use the appropriate steps in "Replacing a power supply
module" on page 43 to remove and reinsert the module.
If the module does not have AC power, ensure that the power cords are connected
correctly to the power supply and to a working AC power outlet.
If you believe that the module needs to be replaced, contact IBM Support. For
information about contacting IBM Support and what information you need to
gather before contacting IBM Support, see"Getting help and technical assistance,"
on page 55.
Troubleshooting the hard disk drive module
To troubleshoot the hard disk drive module, use the status raidphystatus
command.
Contact IBM Support to replace your the hard disk drive module. For information
about contacting IBM Support and what information you need to gather before
contacting IBM Support, see "Getting help and technical assistance," on page 55.
Troubleshooting the appliance
Use the following procedure to troubleshoot the appliance:
1. Turn off the appliance by pressing the power button. Before proceeding, verify
2. Use the RJ45 to DB-9 null-modem cable to connect a terminal or PC to the
3. Ensure that the terminal or PC is configured for standard 9600 8N1 and to no
4. Turn off the appliance by pressing the power button located on the front of the
5. Wait for a few minutes for the appliance to boot.
6. If the appliance demonstrates any of the following symptoms, contact IBM
For information about contacting IBM Support and what information you need to
gather before contacting IBM Support, see "Getting help and technical assistance,"
on page 55.
that the power LED is not illuminated.
console connector on the appliance.
flow control operation. 8N1 is a notation for a serial configuration in
asynchronous mode, where there are eight (8) data bits, no (N) parity bit, and
one (1) stop bit.
appliance.
You should hear the fans change speed as the screen displays.
Support:
v The screen does not display a startup screen.
v The appliance boots in "Fail Safe" mode.
v The appliance does not boot.
Chapter 6. Troubleshooting your appliance
33
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Table of Contents
Troubleshooting
