Troubleshooting; Contacting Hall Technologies - Hall Technologies HSM-88-4K User Manual

7.0 Troubleshooting

There are no field serviceable parts or circuits in the device. If you think the
device is malfunctioning (or you have no connectivity), please try to use the
following methods for troubleshooting:
•
Try Rebooting the device by removing and applying power.
•
Restore factory defaults (FD command)

7.1 Contacting Hall Technologies

If you determine that your Matrix Switch is malfunctioning, do not attempt to
repair the unit. Instead contact Hall Technologies Technical Support at 714-
641-6607. To return the unit to Hall R Technologies you must first get a
Return Authorization (RMA) number. Package the unit carefully, if returning.
We recommend that you use the original container.
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