Troubleshooting - Kodak 500 User Manual

6 Troubleshooting

Procedures
Scanner Does Not Start
Documents Not Feeding
Properly
Documents Not Stacking
Properly
Clear Streak on Scanned
Documents
Uneven Image Quality
Repeated Paper Jams
Calibration Failure
Repeated Low Lamp
Error Messages
A-61408 September 1995
This section lists possible problems and remedies and describes
procedures for clearing the document path and removing non-
jammed documents.
Problem
The power cord is not connected.
The power switch is in the OFF
position.
One or more of the three access
doors is open.
Feed shelf side guides are not
properly aligned.
Feed roller is dirty or not properly
adjusted.
The exit hopper end stop is not
properly adjusted.
There is a foreign object in the
optical path.
There is dirt, dust or fingerprints on
the imaging guides.
The scanner needs to be calibrated
There are various causes. An error
message is displayed.
The transport system plates are not
firmly closed.
The documents are skewed during
feeding.
The lamps need attention.
There is a document in the transport
system.
The lamp(s) might not be securely
seated in the lamp housing(s).
Solution
Connect power cord to the scanner and
to the power outlet.
Check the power switch. Place the
switch in the ON position. Call service if
the problem persists.
Make sure each access door is closed.
Adjust the guides. Allow 1/16 inch
(2 mm) clearance on both sides of the
document.
Clean and adjust the feed roller.
Adjust the exit hopper end stop to
appropriate document length.
Check and clean the imaging guides and
the transport area.
Clean the imaging guides.
Calibrate the scanner.
Perform the action required based upon
the error message that is displayed.
Go through the transport system as if
clearing a jam. Make certain that all
operator-accessible areas are closed.
Adjust guides and feed roller.
Check the lamps for proper installation.
Clear the document path.
Make sure that the lamps are securely
seated in the lamp socket holders.
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