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Troubleshooting
Category
Problem
Wireless Remote
Wireless Remote
fails to control
adjustable bed.
Wireless Remote
Wireless Remote
commands cause
intermittent
movement or no
movement.
Noise
Low-intensity
clicking or
humming.
Noise
High-intensity
noises.
King Bed
Does not control
Configuration
synchronously in
Wireless Remote
'P' mode.
Motion
Obstruction is
stuck.
Motion
Adjustable bed
sections will go up
but not go down.
Massage
Excessive
massage motor
noise.
Wait 30 seconds after powering the unit on.
Pair Wireless Remote – refer to the 'Control Guide' secti on.
Aim the Wireless Remote underneath the adjustable bed. If this
improves operation – it is likely that the batteries are drained.
Check Wireless Remote batteries are inserted correctly.
Press buttons firmly – taking care not to damage buttons.
Wireless remote control may be experiencing common radio
frequency interference from other radio transmitting devices. Wait
several seconds and then try again.
This is normal. No action is required.
Ensure there are no obstructions within the path of motion.
Adjustable bed section may be obstructed by wall, headboard, or bed
frame.
Weight restrictions may be exceeded – refer to the 'Specifications'
section.
Perform the Reset Procedure – refer to the 'Control Guide' secti on.
Pair the Wireless Remote – refer to the
Check the Sync Cord is connected and both Control Boxes are
powered.
Simply lift the section of the adjustable bed with the obstruction that is
stuck.
Ensure there are no obstructions within path of motion.
Adjustable bed section may be obstructed by wall, headboard, or bed
frame.
Ensure Rubber Feet is installed on adjustable leg or alternatives
means of preventing direct contact of adjustable bed to hard flooring.
Command Head or Leg sections of the bed to go up slightly to realign
bed sections with frame.
Check the adjustable bed is not in contact with objects that may
cause noise due to the massage vibration.
If adjustable bed is installed on a bed frame, ensure bed frame is free
of any loose parts that may cause noise due to the massage
vibration.
Have any queries? Our expert engineers are here to help!
sales@progressivebed.com
Solution
'Control Guide' secti on.
1-800-828-9381
progressivebed.com
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