Troubleshooting - Progressive CLASSIC BED User Manual

Troubleshooting

Category
King Configuration Unresponsive
adjustable bed.
Twin XL, Queen, Unresponsive
adjustable bed.
and Split King
Configurations
Wireless Remote
Wireless Remote
commands cause
intermittent
movement.
Noise Low intensity
clicking or
humming.
Noise High-intensity
noises.
Motion
Obstruction is
stuck.
Motion Adjustable bed
sections will go up
but not go down.
Massage Excessive
massage motor
noise.
Problem
• Complete the 'Soft Reset Procedure for King Configuration' located on
page 20.
• Complete the 'Hard Reset Procedure' located on page 20.
• Complete the 'Wireless Remote Pairing' instruction located on page 20.
• Ensure the Sync Cord is connected securely.
• Complete the 'Hard Reset Procedure' located on page 20.
• Complete the 'Wireless Remote Pairing' instruction located on page 20.
• Aim the Wireless Remote underneath the adjustable bed. If this improves
operation – it is likely that the batteries are drained.
• Check if the Wireless Remote batteries are installed correctly.
• Press buttons firmly – taking care not to damage buttons.
• Wireless remote control may be experiencing common radio frequency
interference from other radio transmitting devices. Wait ten seconds and
then try again.
• This is normal. No action is required.
• Adjustable bed section may be obstructed by wall, headboard, or bed
frame. Ensure there are no obstructions within the path of motion.
• Ensure weight limits are not exceeded – refer to the 'Specifications'
located on page 5.
• Simply lift the section of the adjustable bed with the obstruction that is
stuck.
• Adjustable bed sections may be obstructed by a wall, headboard, or bed
frame. Ensure there are no obstructions within the path of motion.
• Check the adjustable bed is not in contact with objects that may cause
noise due to the massage vibration.
• Ensure the adjustable legs have their Rubber Feet installed or find
alternative means of preventing direct contact between the adjustable bed
and hard flooring.
• Command the Head or Leg sections of the bed to go up slightly to realign
bed sections with the frame.
• If the adjustable bed is installed on a bed frame, ensure the bed frame is
free of any loose parts that may cause noise due to the massage vibration.
Have any queries? Our expert engineers are here to help!
sales@progressivebed.com
Solution
1-800-828-9381
progressivebed.com
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