Polycom Evolve IP 450 Quick Reference

Evolved Handset Quick Reference – User
Evolve IP Handset Key:
1) Corp Directory 6) Menu
2) Call Log 7) Voicemail
3) Forward 8) Redial
4) Park/Retrieve 9) Mute
5) Phone Lines 10) Volume
1) Corporate Directory
(a) Press the "Corp Directory"
button.
(b) Use the up and down arrow
to select to search by last or
first name and hit the check
icon.
(c) Using the dial key pad, enter
the first few letters of the
name you wish to search.
(d) When finished push the down
arrow to select "Search
Directory".
(e) If a match is found, it will
return a list of names with the
letters that you entered.
(f) Once person is selected, press
the "Dial" icon button on
your screen to make the call.
(g) If you want to see all of the
caller's phone numbers select
the "Details" button.
2) Call Log
(a) Place the "Call Log" button to
view all of your Missed,
Received or Placed Calls.
(b) When you have selected the
call log you wish to view, the
call information of each call
will be displayed.
(c) From this screen, select:
-Edit to amend the contact
number before dialing.
-Dial to place the call.
-More and select Info, Save,
or Clear.
Evolve IP | 989 Old Eagle School Rd. | Wayne, PA 19087 | 610.964.8000 | support@evolveip.net | www.evolveip.net
11) Speaker
12) Headset
13) Hold
3) Forward
To enable call forwarding:
(a) Press the "Forward" soft key or press and select
Features>Forward from the Menu button.
(b) Select a Forwarding Type: Forward, No Answer or
Busy.
(c) For all types, enter a number to forward all future
calls to. For No Answer, enter the number of rings
before forwarding.
(d) Press the Enable soft key to confirm Call Forwarding.
A moving arrow icon will appear for that line.
(e) To disable call forwarding:
Perform steps A and B, but select Disable.
4) Park/Retrieve
Parking A Call
(a) When on a call, press the "More" button and select
the "Call Park" button.
(b) You will see a display that will ask you what extension
you would like to park the call on.
(c) Enter either your extension or the co-worker the call
is for extension and press the "Enter" button.
(d) You will hear a recoding that says your call has been
parked.
*After 60 seconds if the call is not retrieved, the call will ring
the original phone and open up a line to answer.
Retrieving a Call
(e) To retrieve a call, press the "Park/Retrieve" button.
(f) You will see a display on your screen that will ask you
what extension the call was parked on.
(g) Enter the extension the call was parked on and press
the "Enter" button.
(h) You will immediately be connected with the call that
was parked.
Evolve IP Handset –Polycom 450
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Transferring
To initiate a transfer:
When on an active call, press the "Transfer" button.
This will automatically put the calling party on hold and
open an additional line to place a call.
There are 3 types of transfer:
Voicemail.
(a) Consulted Transfer: Allows users to consult with
the third party before completing the transfer. To
perform a consulted transfer, press the "Transfer" key
on the handset display.
Dial the extension or 10 digit number of the party to
whom you want to transfer the call. When the last digit
of the phone number is dialed the phone will
automatically dial the second caller. Once caller is
announced hit the "Transfer" key again and the
transfer is completed. To pull call back, hit the "Cancel"
button and you will immediately be connected to the
original caller.
(b)Blind Transfer: Transfers a call without
consultation. To complete the transfer without
consultation, press the "Transfer" key on handset
display and then the "Blind" key. Dial the extension or
10 digit number to whom you want to transfer the call
to. When the last digit of the phone number is dialed,
the phone will automatically dial the second caller and
the call has been transferred.
(c) Voicemail Transfer: Transfers a call straight into
voicemail.
When on a call press the "Transfer" button. Dial *55
and the extension of the party's voicemail the caller
would like to go to followed by "#".
This will automatically send the caller into voicemail.
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Consulted, Blind and
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