Supermicro SuperServer SYS-E403-12P-FN2T User Manual
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Supermicro SuperServer SYS-E403-12P-FN2T User Manual

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SuperServer
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SYS-E403-12P-FN2T
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro SuperServer SYS-E403-12P-FN2T

  • Page 1 SuperServer ® SYS-E403-12P-FN2T USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    SuperServer SYS-E403-12P-FN2T User's Manual Contents Contacting Supermicro ......................7 Chapter 1 Introduction 1.1 Overview ..........................8 1.2 System Features ........................9 Rear View ..........................9 Front View .........................10 Control Panel .........................11 Top View ..........................12 1.3 System Architecture ......................13 Main Components ......................13 1.4 Motherboard Layout ......................14 Quick Reference Table ......................15...
  • Page 5 Preface Installing the PHM into the CPU Socket ................33 Removing the PHM from the CPU Socket ...............36 Removing the Processor Carrier Assembly from the PHM ..........37 Removing the Processor from the Carrier Assembly............38 3.4 Memory ..........................39 Memory Support ........................39 General Guidelines for Optimizing Memory Performance ..........39 DIMM Installation ......................40 DIMM Removal .........................40 3.5 Motherboard Battery ......................41...
  • Page 6 SuperServer SYS-E403-12P-FN2T/110P-FRDN2T User's Manual 5.4 BMC ............................71 BMC ADMIN User Password ....................71 Chapter 6 Optional Components 6.1 Optional Parts List .......................72 6.2 GPU Auxiliary Power Cable ....................72 Chapter 7 Troubleshooting and Support 7.1 Information Resources ......................73 Website ..........................73 Direct Links for the SYS-E403-12P-FN2T System ............73 Direct Links for General Support and Information ............74...

  • Page 7: Contacting Supermicro

    SuperServer SYS-E403-12P-FN2T User's Manual Preface Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 8: Chapter 1 Introduction

    Chapter 1: Introduction Chapter 1 Introduction 1.1 Overview This chapter provides a brief outline of the functions and features of the SuperServer SYS-E403-12P-FN2T. It is based on the X12SPW-TF serial motherboard and the CSE-E403iF-000NBP chassis. The following provides an overview of the specifications and capabilities. System Overview Motherboard X12SPW-TF-001...

  • Page 9: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Rear View Fans Figure 1-1. Rear View System Features: Rear Feature Description Fans Three system fans...

  • Page 10: Front View

    Chapter 1: Introduction Front View IPMI LAN Port VGA Port LAN Ports USB Ports Control Panel COM Port Power Supply Figure 1-2. SYS-E403-12P-FN2T: Front View System Features: Front Feature Description Power Supply 600W 80Plus Gold level power supply module Ground Two ground screws provided to attach the chassis to an electrical ground Serial port IPMI LAN...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power Button Reset Button Power LED HDD LED NIC LEDs Overheat LED Power LED Figure 1-3. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 12: Top View

    Chapter 1: Introduction Top View Power Supply Module 1 M.2 Slot 2 SuperDOM Ports Processor 8 DIMM Slots 3 System Fans Figure 1-4. System: Top View System Features: Top Feature Description Power Supply Single 600W module M.2 slot Single PCIe 3.0 x4/SATA3 M.2 SuperDOM ports Disk-on-Module port allows for flash cards to be mounted directly on the motherboard DIMM slots...

  • Page 13: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the electrical components of the motherboard and the overall system. Main Components RSC-W2R-666G4 X12SPW-TF-001 Figure 1-5. Main Component Locations...

  • Page 14: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12SPW-TF-001 motherboard with jumper, connector, and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information, and jumper settings, refer to Chapter 4 or the motherboard manual. USB4/5 (3.0) UID-LED IPMI_LAN COM1...

  • Page 15: Quick Reference Table

    SMBus Clock/DATA header connected to CPU/Mem VRMs LAN1, LAN2 LAN (RJ45) Ports M.2-H M.2 PCIe 3.0 x4/SATA3 Slot (supports M-Key 2280 and 22110) NVME0/1, NVME2/3 PCIe 4.0 x8 Slimline SAS Connector SXB1A, SXB1B, SXB1C Supermicro Proprietary WIO Left Add-on Card Slots...
  • Page 16 Chapter 1: Introduction Connector Description SXB2 Supermicro Proprietary WIO Right Add-on Card Slot S-SATA0, S-SATA1 SATA 3.0 Ports with SATA DOM Power S-SGPIO1 Serial Link General Purpose I/O Connection Header Trusted Platform Module/Port 80 Connector UID-SW Unit Identifier (UID) Switch USB0/1 Back Panel Universal Serial Bus (USB) 2.0 Ports...

  • Page 17: Chipset Block Diagram

    Chapter 1: Introduction Chipset Block Diagram CPU1-B1 CPU1-A1 CPU1-D1 CPU1-C1 CPU1-E1 CPU1-H1 PVCCIN_CPU1 12V_STBY VR13HC 7+1 PHASE 300W CPU1 DDR4 PECI:30 SOCKET ID:0 DMI3 PCI-E X16 G4 (LANE REVERSE) 0~15 WIOR PCI-E TWO X4 G4 SlimSAS NVME X2 PCI-E TWO X4 G4 SlimSAS NVME X2 PCI-E X16 G4...

  • Page 18: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory, etc., refer to Chapter 3 for details on installing those specific components.

  • Page 19: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 20: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 21: Wall Mount Procedure

    Chapter 2: Server Installation 2.4 Wall Mount Procedure The CSE-E403iF-000NBP can be mounted directly on a surface using the mounting brackets and mounting screws or nails. The following procedure describes how to mount the system to a sturdy surface. Note that formal testing has only been performed on dry wall. Use screws or nails of sufficient strength to support the weight of the system.
  • Page 22 Chapter 2: Server Installation 2. Decide on an orientation to mount the server. The server can only be mounted with the I/O panel facing left or right. 420 mm I/O Facing Left 420 mm I/O Facing Right Figure 2-2. Possible Mounting Orientations...
  • Page 23 Chapter 2: Server Installation 3. Mark two keyhole spots on the surface where the server will be mounted. The two keyholes for each orientation are circled in red. See Figure 2-2. 4. Install the two keyhole screws or nails. 5. Mount the server onto the two screws or nails. 6.

  • Page 24: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 25: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-E403iF-000NBP chassis features a removable top cover, which allows easy access to the inside of the chassis. Removing the Chassis Cover 1. Power down the system as described in Section 3.1. 2.
  • Page 26 Chapter 3: Maintenance and Component Installation 3. Remove the final screw, then slide the cover toward the rear and lift. Caution: Except for short periods of time, do not operate the server without the cover in place. The chassis cover must be in place to allow proper airflow and prevent over- heating.
  • Page 27 Chapter 3: Maintenance and Component Installation Enabling the Top Cover Lock Function The chassis includes a lock tab that allows the top cover to be locked. 1. Pull the lock tab into a vertical position. 2. Close the fan cover. Make sure the lock tab fits through the slot on the cover. 3.
  • Page 28 Chapter 3: Maintenance and Component Installation Figure 3-4. Top Cover Lock Tab...

  • Page 29: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 30: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 31 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 32: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 33: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs, then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 34 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 35 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 36: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 37: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin 1 Pin 1...

  • Page 38: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 39: Memory

    LRDIMM-3DS (4R/8R) X4 4H-128 GB 3200 4H-256 GB Check the Supermicro website for possible updates to memory support. General Guidelines for Optimizing Memory Performance • For optimal performance, use DDR4 memory of the same type, size, and speed. • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 40: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation COM1 UID-SW UID-LED USB4/5(3.0) LAN2 1. Insert the desired number of DIMMs LAN1 USB0/1 IPMI_LAN into the memory slots based on the MH16 MH15 recommended DIMM population table. JBT1 CMOS CLEAR I-SATA4~7 BIOS JRK1 LICENSE...

  • Page 41: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system. 1.

  • Page 42: Storage Drives

    For compatible storage drives, see the SYS-E403-12P-FN2T system page. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages. Hard Drives Your server may or may not have come with fixed internal hard drives installed.
  • Page 43 Chapter 3: Maintenance and Component Installation 2. Remove the two screws that secure the drive cage to the chassis, as shown. 3. Pull the drive cage upwards using the provided plastic handles. Screw Plastic Handles Screw Figure 3-7. Preparing to Install the Storage Drives...
  • Page 44 Chapter 3: Maintenance and Component Installation 4. Place the drives inside the cage, stacked up to two units on each end, then secure them inside the drive bays with the included screws, as shown below. Figure 3-8. Installing the Drives 5.

  • Page 45: Solid State Drives

    Chapter 3: Maintenance and Component Installation M.2 Solid State Drives An M.2 solid state drive (SSD) can be installed on the motherboard, supporting PCIe and SATA. Two lengths are supported, 80mm or 110mm. For each length, there is a hole in the motherboard for a plastic standoff.

  • Page 46: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.7 PCI Expansion Cards The system supports up to three PCIe cards on a riser card with three PCIe 4.0 x16 slots. Use the jumper on the riser card, JSEL1, to configure. The system supports full height or low profile expansion cards, although you must modify the air shroud when using full height.
  • Page 47 Chapter 3: Maintenance and Component Installation Screws Plastic Handle Expansion Card Module Locking Lever Figure 3-10. Expansion Card Module...

  • Page 48: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling The SuperServer SYS-E403-12P-FN2T includes three replaceable 8-cm x 3.8-cm fans and one air shroud to direct air flow. Make sure the chassis top cover makes a good seal so the cooling air circulates properly through the chassis.

  • Page 49: Air Shrouds

    Chapter 3: Maintenance and Component Installation 3. Slide the new fan into the fan brace until the fan latch snaps into the notch and you hear a click sound. 4. Reinstall the chassis top cover, reconnect the AC power cord, and power up the system. Figure 3-12.
  • Page 50 Chapter 3: Maintenance and Component Installation Chassis Cross Bracket Removable Sections for Full-Height Expansion Cards This portion covers the memory modules Screw (one on each side of the chassis) Figure 3-13. Installing the Memory Air Shroud...

  • Page 51: Checking The Server Air Flow

    Chapter 3: Maintenance and Component Installation Checking the Server Air Flow • Make sure there are no objects to obstruct airflow in and out of the server. • Use only recommended server parts. • Make sure no wires or foreign objects obstruct air flow through the chassis. Pull all excess cabling out of the airflow path or use shorter cables.

  • Page 52: Power Supply

    Chapter 3: Maintenance and Component Installation 3.9 Power Supply The CSE-E403iF-000NBP chassis has one 600W AC power supply. The power supply can operate at a 100-240VAC input range. New units can be ordered directly from Supermicro or authorized distributors. Power Supply Failure...
  • Page 53 Chapter 3: Maintenance and Component Installation 5. Remove three screws on the chassis as shown in Figure 3-15 and set them aside. 6. Lift the power supply out of the chassis. 7. Place a new power supply into the chassis with the fan at the top front. Install the three screws.

  • Page 54: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 55: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 56 Chapter 4: Motherboard Connections 8-Pin Power Connector JPWR1 is an 8-pin 12V DC power input for the CPU that must be connected to the power supply. Refer to the table below for pin definitions. 8-pin Power Pin Definitions Pin# Definition 1 - 4 Ground 5 - 8...

  • Page 57: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Headers Fan Headers There are seven 4-pin fan headers (FAN1 - FAN7) on the motherboard. All these 4-pin fan headers are backwards compatible with the traditional 3-pin fans. However, fan speed control is available for 4-pin fans only by the Thermal Management via the IPMI 2.0 interface.
  • Page 58 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 59 Ground NVMe I C Header Connector JNVI C1 is a management header for the Supermicro AOC NVMe PCIe peripheral cards. Please connect the I C cable to this connector. NC-SI Header for IPMI Support A Network-Controller Sideband Interface (NC-SI) header is located at JNCSI1 on the motherboard.
  • Page 60 Note: For more information on the SATA HostRAID configuration, please refer to the Intel SATA HostRAID user's guide posted on our website at http://www.supermicro.com. M.2 Slot The motherboard has one M.2 slot. M.2 was formerly known as Next Generation Form Factor (NGFF) and serves to replace mini PCIe.
  • Page 61 Chapter 4: Motherboard Connections Intel RAID Key Header The JRK1 header allows you to enable RAID functions for NVMe connections. Refer to the table below for pin definitions. Intel RAID Key Header Pin Definitions Pin# Defintion PU 3.3V Stdby PCH RAID KEY NVM Express Connections There are two Slimline SAS connectors located on the motherboard to support two PCIe 4.0 x4 NVMe connections.

  • Page 62: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Figure 4-1. Rear I/O Ports Rear I/O Ports Description Description COM Port 1 USB5 (3.2 Gen 1) Dedicated IPMI LAN LAN1...

  • Page 63: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board. See the diagram below for an example of jumping pins 1 and 2.
  • Page 64 Chapter 4: Motherboard Connections LAN Port Enable/Disable Use JPL3 to enable or disable LAN ports 1 and 2. LAN Port Enable/Disable Jumper Settings Jumper Setting Definition Pins 1-2 Enabled Pins 2-3 Disabled ME Manufacturing Mode Close pins 2-3 of jumper JPME1 to bypass SPI flash security and force the system to operate in the manufacturing mode, which will allow the user to flash the system firmware from a host server for system setting modifications.

  • Page 65: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators LAN LEDs Two LAN ports (LAN 1 and LAN 2) are located on the I/O back panel of the motherboard. Each Ethernet LAN port has two LEDs. The green LED indicates activity, while the other Link LED may be green, amber, or off to indicate the speed of the connection.
  • Page 66 Chapter 4: Motherboard Connections BMC Heartbeat LED A BMC Heartbeat LED is lcoated at LEDBMC on the motherboard. When LEDBMC is blinking, the BMC is functioning normally. Refer to the table below for more information. BMC Heartbeat LED Indicator LED Color Definition Green: Blinking BMC Normal...

  • Page 67: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 68 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 69: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 70: Superdoctor 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, and fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 71: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: https://www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 72: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity GPU auxiliary power cable CBL-PWEX-1041 6.2 GPU Auxiliary Power Cable The CBL-PWEX-1041 cable connects from PWS for extra power to high performance GPU cards.

  • Page 73: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Products Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking on Products.

  • Page 74: Direct Links For General Support And Information

    SuperDoctor5 Large Deployment Guide For validated memory, use our Product Resources page Product Matrices page for links to tables summarizing specs for systems, motherboards, power supplies, riser cards, add-on cards, etc. Security Center for recent security notices Supermicro Phone and Addresses...

  • Page 75: Intelligent Platform Management Interface (Ipmi)

    The system supports the Intelligent Platform Management Interface (IPMI). IPMI is used to provide remote access, monitoring, and management. There are several BIOS settings that are related to IPMI. For general documentation and information on IPMI, please visit our website at: https://www. supermicro.com/solutions/IPMI.cfm. Figure 7-2. IPMI Sample...

  • Page 76: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 77: No Video

    • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 78 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 79: Crash Dump Using Ipmi

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using IPMI. The IPMI manual is available at https://www.supermicro.com/solutions/IPMI.cfm. Check IPMI Error Log 1.

  • Page 80: Where To Get Replacement Components

    7.5 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 81: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription-based OS, contact your account representative. 7.7 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 82: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.8 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 83: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 84 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 85 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 86 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 87 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 88 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 89 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 90 Appendix A: Warning Statements ¡Advertencia! Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo. Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 91 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 92 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 93 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 94 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 95 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 96 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 97 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 98 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 99 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 100 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 101 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 102 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 103: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors 3rd Generation Intel Xeon Scalable series [Socket P+ (LGA4189)] processor with up to 32 cores and a thermal design power (TDP) of up to 205W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel C621A BIOS...
  • Page 104 Appendix B: System Specifications Certified Safety Models Compliant with UL or CSA: E403iF-S6X12 and E403iF-6. Regulatory Compliance FCC, ICES, CE, UKCA, VCCI, RCM, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B Class A ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32...

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