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Problem
The paper's head margin is different
from the printer setting.
Printer Problems
Problem
The LED indicator or the LCD is not
lit.
A data transmission error appears on
the computer.
I want to reset the printer/delete the
data transferred from the computer.
I want to cancel the current print job.
Print head, motor, or battery is too
hot.
Transferring the program failed.
Related Information
•
Troubleshooting
Related Topics:
•
Load the Roll
Solution
•
Make sure that the Roll outside diameter is within 2.6" (66 mm).
•
Check that the tear position setting (Upward / Downward) is correct.
•
Are the correct Media Roll Holders installed in the printer?
Solution
•
Is the battery inserted correctly?
Make sure the battery is inserted correctly. If it is, check that the battery
has sufficient charge remaining.
•
Is the adapter cord securely connected?
Make sure the cord is connected correctly.
•
If the LED Indicator or the LCD still does not light up, contact Brother
Customer Service.
•
Is the correct port selected?
Make sure the correct port is selected.
•
Is the printer in cooling mode?
The message Cooling appears on the LCD.
Wait until the message disappears and then try printing again.
•
Are there any unfinished print jobs?
If you try to print while other users are printing large amounts of data, the
printer is unable to accept your print job until the current print jobs are
completed. If this occurs, send the print job again after the other jobs are
completed.
See Related Topics.
Make sure that the printer is On, and then press the
(Back) button.
•
Head:
If the print head becomes too hot, it may produce imaging on the paper in
areas not intended to be printed. This condition is normal when printing
documents with a lot of "black" content.
The printer will stop and resume printing after the print head has cooled
down.
To avoid or delay this condition, print using a lighter density setting, reduce
the amount of black space being printed (for example, remove background
shading and colors in graphs and presentation documents), and make
sure that the printer has adequate ventilation and is not located in an
enclosed space.
•
Motor or battery:
Do not use the printer continuously. If the printer is used continuously, the
motor or battery will become too hot. In this case, the printer will stop and
resume printing after the motor or battery has cooled down.
The system will recover if the program is transferred again. To resolve the
issue, contact your Brother dealer or Brother customer service for assistance.
(Power) button or
170
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