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Summary of Contents for ZKTeco ZK-D1010S
- Page 1 Troubleshooting & Maintenance Walk Through Metal Detector Version: 1.0 Date: May 2019 1 F16 Quick Start Guide...
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Page 2: Table Of Contents
Contents 1. Overview ................................................... 1 2. Product Information ............................................1 2.1 Product features ............................................ 1 2.2 Product introduction (Take ZK-D4330 as an example) ..........................1 3. Installation Precautions ........................................... 2 4. Common Issues and the Possible Solutions (Take ZK-D4330 as an example) .................... 3 4.1 Power-on failure ............................................ -
Page 3: Overview
At present, our company’s WTMD products are suitable for all the low, medium and high-end markets. The products, listed in the order from low to high-end, are ZK-D1010S, ZK- D1065S, ZK-D2180S, ZK-D3180S, ZK-D4330, PD-300. -
Page 4: Installation Precautions
1. Transparent rain cover (optional) 2. Front crossbar 3. Back crossbar 4. Control unit 5. Alarm indicator 6. Infrared sensor 7. Waterproof cover 8. Power interface, reserved linkage interface and power switch 3. Installation Precautions Avoid severe vibration of the device during transportation and installation. ... -
Page 5: Common Issues And The Possible Solutions (Take Zk-D4330 As An Example)
above installation precautions. 4. Common Issues and the Possible Solutions (Take ZK- D4330 as an example) 4.1 Power-on failure 4.1.1 The WTMD cannot be turned on, while the power indicator shows nothing 1） Replace the power adapter; 2） If the problem persists, change the power-on button; 3）... -
Page 6: After The Self-Check, The Alarm Indicator Doesn't Function Normally
2） If the buzzer is correctly connected, replace the buzzer; 3） Replace the control unit if the false alarm issue persists; 4） Contact the relevant technical personnel if the above doesn’t solve the problem. 4.1.4 After the self-check, the alarm indicator doesn’t function normally 1）... -
Page 7: Unable To Update The Parameters
2） If the infrared sensor works normally, but the problem persists, replace the control unit; 3） Contact the relevant technical personnel if the above doesn’t solve the problem. 4.2.4 Unable to update the parameters 1） Enter the menu to change the parameter; 2）... -
Page 8: No Alarm When A Passenger Carrying Suspicious Articles Is Walking Through The Detector
4.3.2 No alarm when a passenger carrying suspicious articles is walking through the detector Possible cause(s): the sensitivity may be too low; the infrared sensor might be damaged; the control unit may not be working normally Troubleshooting: 1） Check whether the connection wire between the main engine and the door plate is attached properly; 2）... -
Page 9: The Number Of People Passing Through And Alarm Events Are Not Counted
1） Check to see if the connection cable is perfectly attached. 2） Cover the infrared tube with an opaque tape to see whether the system triggers the alarm or not; if it does, the cause of the problem is the interference. You may gradually reduce the sensitivity of all or part of the detection zones until the alarm stops. -
Page 10: Maintenance (Take Zk-D4330 As An Example)
4） If everything is perfectly fine, but the problem persists, replace the control unit; 5） Contact the relevant technical personnel if the above doesn’t solve the problem. 5. Maintenance (Take ZK-D4330 as an example) 5.1 Clean the surface of the machine regularly Use a smooth cleaning cloth with some industrial alcohol to clean the surface of the control unit, crossbars, and the surfaces of the entire device. -
Page 11: Replacement Of An Infrared Sensor
Note: Please carefully pull the connection cable out from the hole, as illustrated below. ③ Remove the two screws at the back of the control unit then remove the metal plate. ④ Install a new control unit, attach it with the metal plate, tighten the screws, and put it back to the crossbar. 5.3 Replacement of an infrared sensor When the WTMD is failed to count the number of alarm events and people walking through the detector, or when the WTMD does not activate the alarm as needed, there might be something wrong with the infrared sensors. - Page 12 ③ Replace the sensor, re-connect the cable and re-install it. 10 Troubleshooting & Maintenance...
- Page 13 ZK Building, Wuhe Road, Gangtou, Bantian, Buji Town, Longgang District, Shenzhen China 518129 Tel: +86 755-89602345 Fax: +86 755-89602394 www.zkteco.com Troubleshooting & Maintenance 11 Copyright©2019 ZKTECO CO., LTD. All rights reserved.
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Questions and answers
how to fix an offline
To fix the ZKTeco ZK-D1010S when it is offline, follow these steps:
1. Check if the connection cable is properly attached.
2. Ensure all wires and cables are firmly and accurately connected.
3. Verify the power supply voltage meets the equipment requirements.
4. Replace the power adapter if the unit does not turn on.
5. If still not working, try changing the power-on button or replacing the control unit.
6. If the issue persists, contact technical personnel.
This answer is automatically generated