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en Troubleshooting
Question
Why is the cooking zone
not heating up and why is
the heat setting flashing?
Why is it taking so long for
the cookware to heat up or
why is it not heating up suf-
ficiently despite being on a
high power setting?
31.4 Cleaning
Question
How can I clean the hob?
32 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-
sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
32.1 Malfunctions
Fault
The appliance is not
working.
36
Answer
¡ The cookware is on a different cooking zone to the one that has been switched
on.
Ensure that you have switched on the correct cooking zone for the cookware.
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→ "Induction cooking", Page 8
→ "combiZone", Page 18.
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→ "Induction cooking", Page 8
→ "combiZone", Page 18.
Answer
¡ You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater detergent
(concentrated) or scouring pads.
You can find more information about this under
→ "Cleaning and servicing", Page 28.
Cause and troubleshooting
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker is faulty.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
Switch off the fuse in the fuse box.
▶
Call the customer service.
▶
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