Pride J6 with NE Electronics Technical Troubleshooting Manual
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Pride J6 with NE Electronics Technical Troubleshooting Manual

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WITH NE, NE+, AND Q-LOGIC ELECTRONICS

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Summary of Contents for Pride J6 with NE Electronics

  • Page 1 WITH NE, NE+, AND Q-LOGIC ELECTRONICS...
  • Page 2 WARNING! The troubleshooting and replacement procedures detailed in this troubleshooting guide should only be performed by service personnel in accordance with the Provider Stan- dards of Pride Mobility Products Corporation. The symbols below are used throughout this troubleshooting guide to identify warnings and important infor- mation.

  • Page 3: Table Of Contents

    Table of Contents INTRODUCTION ....................... 4 J6 with NE, NE+, and Q-Logic Electronics Technical Troubleshooting Guide ........4 How to use Pride Model Specific Technical Troubleshooting Guides ..........4 System Retest ..........................4 SECTION 1: NO POWER ..................7 SECTION 2: POWER CHAIR WILL NOT DRIVE DUE TO SYSTEM LOCK ....9 NE Electronics ..........................

  • Page 4: Introduction

    How to Use Pride Model Specific Technical Troubleshooting Guides All new Pride Model Specific Technical Troubleshooting Guides follow the same format. They are divided into sections addressing symptoms such as No Power. If the mobility product is capable of giving error codes, one section will deal with each code for that model.
  • Page 5 TO REAR BATTERY (-) TO FRONT BATTERY (+) NE OR NE+ JOYSTICK MODULE POWER MODULE BUS CABLE EXTENSION RUN PLUG POWER INTERFACE HARNESS LEFT MOTOR RIGHT MOTOR LEFT MOTOR INTERFACE HARNESS RIGHT MOTOR INTERFACE HARNESS BATTERY CABLE BATTERY/CIRCUIT BREAKER HARNESS OFF-BOARD CHARGER CHARGER POWER CORD Diagram 1.
  • Page 6 TO REAR BATTERY (-) TO FRONT BATTERY (+) Q-LOGIC JOYSTICK MODULE POWER MODULE BUS CABLE EXTENSION POWER TAKE OFF (PTO) HARNESS POWER INTERFACE HARNESS LEFT MOTOR RIGHT MOTOR LEFT MOTOR INTERFACE HARNESS RIGHT MOTOR INTERFACE HARNESS BATTERY CABLE BATTERY/CIRCUIT BREAKER HARNESS OFF-BOARD CHARGER CHARGER POWER CORD RUN PLUG...

  • Page 7: Section 1: No Power

    SECTION 1 - NO POWER Symptoms: The batteries are fully charged. All electrical components are connected correctly. The power does not turn on when the on/off key is pressed. The power does not turn on when the on/off mode select Figure 2.
  • Page 8 6. Measure voltage across connector 10b and connector 10c. See diagram 5 or 6. — If the multimeter indicates 0VDC, then go to the next step. — If the multimeter indicates greater than 0VDC, then replace the battery cable (10) and retest the system. 7.

  • Page 9: Section 2: Power Chair Will Not Drive Due To System Lock

    16. Plug connector 3a back into connector 2a. See diagram 5 or 6. 17. Unplug connector 3b from connector 1b. See diagram 5 or 6. 18. Measure voltage across pin 1 and pin 4 of connector 3b. See figure 9. —...

  • Page 10: Ne+ Electronics

    NE+ Electronics Symptoms: The J6 powers on but the NE+ joystick module (1) allows no other functions. The NE+ joystick module (1) displays a key icon to the right of the battery gauge. The batteries are fully charged. All electrical components are properly connected. Diagnosis: The power chair is in System Lock mode.
  • Page 11 NOTE: System Lock must be enabled (ON) in order to lock out the Q-Logic joystick module (1). Refer to the pro- gramming text. See figure 11. Solution: Use the following procedure to release the Q-Logic joystick module (1) from System Lock mode: 1.

  • Page 12: Section 3: Error Code Diagnostics

    SECTION 3 - ERROR CODE DIAGNOSTICS NOTE: When there is an error or warning on the Q-Logic joystick module (1), the power chair icon will no longer be shown. Q-Logic Error Codes are displayed on the LCD screen or enhanced display by number. These error codes will usually indicate the system or componenet failure and a location.

  • Page 13: Battery Charging Or Drive Inhibit

    Battery Charging or Drive Inhibit Symptoms: The J6 powers on but will not drive. The off-board charger is not plugged into the NE, NE+, or Q-Logic joystick module (1). The Q-Logic joystick battery condition meter LEDs scroll when the joystick on/off mode select lever is deflected.

  • Page 14: Joystick Error

    5. Verify the inhibit program. The charger inhibit “chrgInb” should be set to “ON” for NE electronics or to “High Inhibit” for NE+ or Q-Logic electronics. See figure 18 for NE electronics or figure 22 for NE+ or Q-Logic electronics. —...

  • Page 15: Power Module Error

    Power Module Error Symptoms: The batteries are fully charged. All electrical components are properly connected. An error code is displayed when the NE, NE+, or Q- Logic joystick module (1) is powered on. Diagnosis: There is a module fault in the system. Solution: Use the following procedure to find the source of the error: 1.

  • Page 16: Communication Or Software Error

    Communication or Software Error Symptoms: The batteries are fully charged. All electrical components are properly connected. The power turns on but displays a fault code other than previously discussed. See table 1, 2, or 3. A communication or software fault is found under “Actual Faults” or “Fault History” in the diagnosis section of the handheld programmer.
  • Page 17 4. Measure resistance across the red and black pins on connector 6a. See figure 23. — If the multimeter does not indicate about 0.5 to 1.5 ohms, then go to the next step. — If the multimeter indicates about 0.5 to 1.5 ohms, then plug connector 6a back into connector 8b and go to step 6.

  • Page 18: Motor/Brake Error

    Motor/Brake Error Measure Resistance Symptoms: The batteries are fully charged. All electrical components are properly connected. The power turns on but displays “Motor/Brake Error” (NE or NE+ controllers) or a brake error (Q-Logic controller). See table 1, 2, or 3. Figure 26.
  • Page 19 TO REAR BATTERY (-) TO FRONT BATTERY (+) NE OR NE+ JOYSTICK MODULE POWER MODULE BUS CABLE EXTENSION RUN PLUG POWER INTERFACE HARNESS LEFT MOTOR RIGHT MOTOR LEFT MOTOR INTERFACE HARNESS RIGHT MOTOR INTERFACE HARNESS BATTERY CABLE BATTERY/CIRCUIT BREAKER HARNESS OFF-BOARD CHARGER CHARGER POWER CORD Diagram 3.
  • Page 20 TO REAR BATTERY (-) TO FRONT BATTERY (+) Q-LOGIC JOYSTICK MODULE POWER MODULE BUS CABLE EXTENSION POWER TAKE OFF (PTO) HARNESS POWER INTERFACE HARNESS LEFT MOTOR RIGHT MOTOR LEFT MOTOR INTERFACE HARNESS RIGHT MOTOR INTERFACE HARNESS BATTERY CABLE BATTERY/CIRCUIT BREAKER HARNESS OFF-BOARD CHARGER CHARGER POWER CORD RUN PLUG...
  • Page 21 NE/NE+ JOYSTICK FRONT VIEW (NE) FRONT VIEW (NE+) NE/NE+ POWER MODULE Diagram 5. J6 with NE and NE+ Electronics 2D Wiring Diagram...
  • Page 22 Q-LOGIC JOYSTICK FRONT VIEW Q-LOGIC POWER MODULE Diagram 6. J6 with Q-Logic Electronics 2D Wiring Diagram...
  • Page 23 Open Motor Error Check motor connectors. See Section 3. Low Battery Charge batteries. See Section 3. Battery Charging or Drive Unplug charger when charging is com- Inhibit plete. Check connections. See Section 3. Table 1. J6 with NE Electronics Error Codes...
  • Page 24 LCD DISPLAY DIAGNOSIS SOLUTION Power Section Error Cycle power. Check power module (2) and NE+ joystick module (1) connections and wiring. See Section 3. Contact Quantum Technical Service for further troubleshooting. Joystick Not Centered Release joystick and make sure the joystick is in the center position.
  • Page 25 LCD DISPLAY DIAGNOSIS SOLUTION Idle Mode Cycle power. See Section 3. If the problem continues, contact Quantum Technical Ser- vice for further troubleshooting. Attendant Control Error Check Attendant Control connections and wiring. See Section 3. Contact Quantum Technical Service for further troubleshooting. Battery Charging or Drive Unplug charger when charging is complete.
  • Page 26 ERROR CODE DIAGNOSIS SOLUTION #1 to #6: Software Fault Generic software or module error. Power joystick off/on. Check all module connections. Update module software. #19: Communication Fault Communication to a module Power joystick off/on. Check all cable failed. connections. Update module software. #23: Communication Fault BUS cable unplugged while driv- Power joystick off/on.
  • Page 28 WITH NE, NE+, AND Q-LOGIC ELECTRONICS Pride Mobility Products Corporation 182 Susquehanna Ave. Exeter, PA 18643 Contact Information Main Toll Free Number 800.800.8586 Local Phone Number 570.655.5574 Internet Address for Product Information www.pridemobility.com Internet Address for Service Information www.prideservice.com “Live Chat” available 8:30 am — 5:00 pm EST Toll Free Service Hotline 877.800.1248 (Dealers Only)

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