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Troubleshooting
General Operation
Problem
Sudden loss of network
connection.
The display on the client
computer is distorted and
performing an Autosync doesn't
resolve the problem.
Mouse Problems
Problem
Mouse and/or Keyboard not
responding.
Mouse movement
extremely slow
There are two mouse
pointers after the remote
server is accessed.
Why is there a Dual Pointer
mode?
Mouse pointer confusion
Close your connection to the KVM over IP console
station. Wait approximately 30 seconds, and log in
again.
Switch ports to a port with a different resolution, then
switch back.
If the above didn't resolve the problem, change the
resolution and refresh rate for the system running on
the port. Afterward, you can either run at the new
resolution, or switch back to the original resolution.
Unplug the cable(s) from the console port(s), then plug it/
them back in.
There is too much data being transferred for your
connection to keep up with. Lower the video quality so
that less video data is transmitted.
You can select another pointer type..
When you are not in Mouse Sync Mode, you need the
two pointers so that you know the remote server pointer
is actually at the location you think it is at. Otherwise, you
might perform a mouse operation and, because of net
lag, the remote server pointer may not be at the location
that your client computer pointer is at.
If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-
functioning pointer..
Resolution
Resolution
Appendix
29
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