Sirusxm Connect Tuner Troubleshooting - Hertz HMR 50 Owner's Manual

SiriusXM Connect Tuner TROUBLESHOOTING
11.4
Problem
Check Antenna.
Check Tuner.
No Signal.
Subscription Updated.
Channel Unavailable.
Channel Unsubscribed.
Channel Locked.
28
Cause
The radio has detected a fault with the
SiriusXM antenna. The antenna cable
may be either disconnected or damaged.
The radio is having difficulty communicating
with the SiriusXM Connect Vehicle Tuner. The
tuner may be disconnected or damaged.
The SiriusXM Connect Tuner is having
difficulty receiving the SiriusXM satellite
signal.
The radio has detected a change in your
SiriusXM subscription status.
The channel that you have requested is not a
valid SiriusXM channel or the channel that you
were listening to is no longer available. You
may also see this message briefly when first
connecting a new SiriusXM Connect Tuner.
The channel that you have requested is
not included in your SiriusXM subscription
package or the channel that you were
listening to is no longer included in your
SiriusXM subscription package.
The channel that you have requested
is Locked by the radio Parental Control
feature.
Remedy
Verify that the antenna cable is
connected to the SiriusXM Connect
Vehicle Tuner. Inspect the antenna
cable for damage and kinks. Replace
the antenna if the cable is damaged.
SiriusXM products are available at your
local car audio retailer or online at
https://shop.siriusxm.com/all-parts/
Verify that the SiriusXM Connect
Vehicle Tuner cable is securely
connected to the radio.
Verify that your vessel is outdoors with a
clear view of the sky. Cable is damaged.
Verify that the SiriusXM magnetic
mount antenna is mounted on a metal
surface on the outside of the vessel.
Move the SiriusXM antenna away from
any obstructions. Inspect the antenna
cable for damage and kinks. Consult
the SiriusXM Connect Tuner installation
manual for more information on antenna
installation. Replace the antenna if
the SiriusXM products are available at
your local car audio retailer or online at
https://shop.siriusxm.com/all-parts/.
Press [BACK] to clear the message. In
the U.S.A., visit www.siriusxm.com
1-866-635-2349 if you have questions
about your subscription. In Canada,
visit www.siriusxm.ca/activate
Customer Care at 1-888-539-7474 if you
have questions about your subscription.
Visit www.siriusxm.com for more
information about the SiriusXM
channel lineup.
In the U.S.A., visit www.siriusxm.com
call 1-866-635-2349 if you have questions
about your subscription package or
would like to subscribe to this channel. In
Canada, visit www.siriusxm.ca/activate
call Customer Care at 1-888-539-7474
See (the section on Parental Control,
page 24) for more information on the
Parental Control feature and how to
access locked channels.
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