Light Bulb; Problem Solving - Eureka 4870 Series Owner's Manual

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM
Motor will not start.
Motor suddenly stops.
Does not clean the carpet or
floor.
No suction at the end of the
hose.
Headlight not working.
Noise from the brush roll area.
Cleaner is hard to push.
Brush roll will not turn.
Dirt Alert red light will not go off.
Dirt Alert red light will not come on.
Cleaning height knob will not
turn.
Bag cover will not shut or close.
16
- Call 1-800-438-7352 for replacement of broken or missing items.
CAUSE
Electric Plug
Thermal Cut Off
Disposable Dust Bag
and Filter(s)
Belt
Brush Roll
Hose
Brush Roll Control
Cleaner Height Setting
Disposable Dust Bag
and Filters
Hose
Hose/Floor Selector

Light Bulb

Brush Roll
Belt
Cleaner Height Setting
Belt
Brush Roll On/Off
Belt
Brush Roll On/Off
New carpet fibers.
Dirt sensor is not working.
Cleaner Height Setting
No paper bag.
SOLUTION
Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Refer to page 8.
Change the bag. Hint: If picking up fine dust, the bag
may not look full, but a fine substance tends to reduce
suction when it blocks the airflow through the paper bag
and filter(s). Make sure the dust bag is installed properly.
Make sure bag cover is installed properly.
Replace a cut, or out of shape belt.
Clean hair and thread from bristles and end cap area.
Replace brush roll if bristles are worn.
Remove any clogs from the hose that restrict the airflow.
For carpet cleaning make sure brush roll control lever is
in carpet position and the hose/floor selector is on floor
selection.
For hard floor cleaning, make sure brush roll control is in
hard floor position and hose/floor selector is on floor
selection.
Change the bag. Hint: If picking up fine dust, the bag
may not look full, but a fine substance tends to reduce
suction when it blocks the airflow through the paper bag.
Check the filters and clean or replace if necessary.
Remove any clogs from the hose that restrict the airflow.
Check both ends of the hose. (See pages 10-11)
Remove any clogs from the clear tubes that restrict the
airflow. Check hose/floor selector setting.
For above floor cleaning, make sure hose/floor selector
is on hose.
Replace light bulb.
Remove base plate and clean debris from the brush roll
area.
Replace a cut or out of shape belt.
Turn adjustment knob to a higher position. Hint: Put
handle in operating position. Tilt the cleaner back to raise
the front wheels off floor. Then turn the knob.
Replace a cut or out of shape belt.
Flip brush roll control lever to carpet position.
Replace cut or out of shape belt.
Flip brush roll control lever to carpet position.
NOTE: Brush roll is not supposed to turn while the
vacuum is in the upright position.
Over time loose new carpet fibers will diminish and will not
trip the dirt alert sensors.
Call 1-800-282-2886 8 a.m. to 7:30 p.m., (CST),
Monday - Friday and 10 a.m. - 6:30 p.m. (CST) Saturday
for the nearest authorized Eureka service center.
Hint: Put handle in operating position. Tilt the cleaner
back to raise the front wheels off floor. Then turn the knob.
A paper bag must be properly installed for the bag cover
to close.