Assignable Feature Keys; Headset Operations - Northern Telecom M5212 ACD General Description, Installation And Maintenance

If there is an interruption of loop power (while the local ac power remains
uninterrupted), at resumption of the loop power supply, the M5212 will have
both the on-hook dialtone and alerting tone levels restored to the last setting
prior to loop power loss. The tone level restoration will occur at the first
occurrence of on-hook dialtone or alerting tones after loop power is restored.
Whenever volume settings are altered, a volume bar for the active path is
displayed for five seconds on the lower line of the alphanumeric display.

Assignable feature keys

The M5212 ACD set features ten additional assignable feature key/LCD
indicator pairs. ACD features or standard business set features may be
assigned to these keys.
ACD features that may be assigned to these keys include:
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•
•
•
•
•
•
•
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Standard business features that may be selected include:
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•
•
•
•
•
Refer to the M5212 ACD Set User's Guide for instructions on how to use
these features.

Headset operations

The M5212 ACD set is compatible with several commercially available
headsets that use an RJ-type modular connector, or a PJ connector. Headset
operations are the same, regardless of the type of headset used. Details of
headset operations appear in the following table.
M5212 ACD Set General Description, Installation, and Maintenance BCS33 and up
Observe Agent
Emergency
Night Service
Call Supervisor
Call Agent
Line of Business
Queue Status Display
Agent Status Summary Display
Not Ready
Speed Call
Autodial
Conf 3
Call Transfer
Call Park
Directed Call Park
Operations and features 3-7