Loudspeaker; Feature Operations; Basic Features - Northern Telecom M5212 ACD General Description, Installation And Maintenance

3-4 Operations and features
Table 3-1xxx
Tone Characteristics
Tone
Reorder
Ring Again
Special Dial
DTMF tones

Loudspeaker

A speaker is used for alerting tones and call monitoring - on-hook dialing
and listen on hold.

Feature operations

The M5212 ACD set provides access to features specifically designed to
help ACD agents perform their jobs, as well as basic business set features
incumbent to the M5000 terminal line. There are 11 assignable feature
key/LCD indicator pairs to which the ACD and/or business set features may
be mapped. Key number one must be assigned to the IN CALLS function.
In addition, there are four permanently assigned control type keys, as well as
a 12 key dialpad.

Basic features

Every M5212 ACD set has several basic features:
•
•
•
Automatic prime DN selection
For the M5212, the primary DN (directory number) is the IN CALLS key.
When the headset is not in use, any call presented on the IN CALLS key
may be answered by simply going off-hook. It is not necessary to press the
IN CALLS key.
297-2041-900 Standard 02.01 October 1991
(continued)
Characteristic
Interrupted tone, 1/2 second on, 1/2 second off.
Informs the user of unavailable feature, all trunks
busy, illegal code, etc.
Short burst of buzzer tone (500 Hz), once only.
Informs the user that a previously busy station or
trunk line is now free.
Three short bursts of dial tone, followed by
continuous dial tone. Informs user that dialed
feature (such as call forwarding) has been activated
and further digits (such as station directory number
to which calls are to be forwarded) can be dialed.
Generated at the switch. Initiated by dial pad key
use on an established connection.
Automatic prime DN selection
On-hook dialing
Listen on hold
End