Permanently Assigned Keys - Northern Telecom M5212 ACD General Description, Installation And Maintenance

On-hook dialing
A call may be dialed by selecting a line and then dialing the number. It is
not necessary to lift the handset, or to use the headset until the called party
answers. Calls cannot be originated from the IN CALLS key.
Listen on hold
Listen on hold is active only when the headset is not plugged in. To use this
feature, the HOLD key is pressed while active on a call. The associated
LCD indicator will flash. Place the handset back in its cradle, and then
reselect the line whose indicator is flashing.

Permanently assigned keys

The permanently assigned keys are as follows:
•
MUTE
•
IN CALLS
•
RELEASE
•
HOLD
•
Dial pad (12 keys)
•
VOLUME CONTROL
MUTE and IN CALLS both have indicator LCDs associated with them.
Mute handset
The MUTE feature key (labeled Mute Handset) has an associated LCD
indicator, and allows the user to listen to a call without the other party
hearing any sound. The feature is valid only when using the handset. It has
no functionality when only the headset is being used. Pressing the MUTE
key will cause the associated LCD indicator to flash. Refer to Table 2-2,
page 2-2, for a description of the Handset Mute LCD indicators.
IN CALLS
The IN CALLS function is always assigned to feature key number one. All
ACD calls directed by the system to this position will be presented on the IN
CALLS key. The key may not be used to originate outgoing calls.
If the handset is being used, the IN CALLS key will be selected whenever
the user goes off hook. If the headset is in use, the key must be pressed in
order to answer the incoming ACD call unless call forcing is in operation.
Refer to NTP 297-2041-010, Automatic Call Distribution Product Guide for
details on Call Forcing.
Using any of the following permanently assigned keys will change the
alphanumeric display window or the status of other feature keys' LCDs.
However, these keys do not themselves have LCD indicators.
M5212 ACD Set General Description, Installation, and Maintenance BCS33 and up
Operations and features 3-5