Ecostrad iQ WiFi Instruction Manual page 13

7. The element will begin connecting. When it is successfully
added, the word "PASS" will show on the display and the
element will appear as below on the app. Press
change its name or "Done" to return to the home screen.
Troubleshooting
If the element does not connect on the first attempt:
• Make sure both the element and your smart
device are in range of your router.
• Make sure you complete the connection
process in 99 seconds. If the display reaches
the end of the countdown, it will show "FAIL"
on the display, and you must begin the process again.
• Ensure your router has a strong internet connection.
• Ensure WiFi and Bluetooth are enabled on your smart
device.
• Make sure the app has registered successfully.
• Make sure your smart device is connected to the same WiFi network as that
to which you are attempting to connect the element.
• Ensure you are connected to a 2.4G WiFi band. See instructions within the
app if you are currently connected to a 5G band.
• Check any local restrictions on your WiFi. WiFi networks in public places such
as hotels and airports may require extra identification steps.
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