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C O N S U M E R I N F O R M A T I O N
Change of Address or Ownership
The 'National Traffic and Motor Vehicle Safety Act of 1966' for
the United States, and Transport Canada require manufacturers
to be able to contact vehicle owners when a correction of a safe-
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ty-related defect or noncompliance issue becomes necessary.
To enable TMC to contact you, the current owner, with
important vehicle product and safety updates, including
vehicles with expired warranty coverage, please update your
vehicle-related or ownership information by contacting TMC
in writing; by faxing (Attention: Registrations):
574-294-3618, or by emailing:
registrations@tmcrv.com
INCLUDE THE FOLLOWING:
•
Your legal name
•
Your current mailing address (include your prior mailing
address for change of address notifications)
•
Your telephone number (home and/or cell)
•
Your email address
•
Your vehicle's 17-digit vehicle identification number
(VIN)
•
Your vehicle's TMC serial number
•
Legal proof of purchase (e.g., a legible copy of your bill of
sale or insurance card)
•
Current motorhome odometer reading
Vehicle Identification Decals and Plates
The vehicle identification number (VIN) and the TMC serial
number is listed on a label affixed to the inside of the driver's
doorjamb of a Class B and C motorhome. Please refer to the
chassis manufacturer's owner's manual for the location of
your 17-digit chassis VIN tag (see Section 5).
How to Obtain Assistance
Should a question or concern arise regarding your motorhome,
the first step is to contact your selling dealer. Their sales, service,
and parts professionals will be glad to assist you.
You can also contact a TMC Customer Care representative
by calling:
877-855-2867
Representatives are available 24 hours a day, 7 days a week.
If you leave a voice-message, please include your name, your
telephone number, your VIN, and briefly describe the purpose
of your inquiry. You will receive a returned phone call from a
TMC Customer Care representative as soon as possible.
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C U S T O M E R C A R E
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Your selling dealer and/or your TMC Customer Care rep-
resentative should be able to solve any question or concern
regarding your motorhome. However, if their combined
efforts are not satisfactory, please send a letter describing the
circumstances to:
Thor Motor Coach
Attn: Customer Care
P.O. Box 1486
Elkhart IN 46515-1486
INCLUDE THE FOLLOWING:
•
Your selling dealer's name, address, and phone number
•
Your legal name, current mailing address, phone num-
ber, and email address
•
Your vehicle's 17-digit vehicle identification number
(VIN)
•
Your vehicle's TMC serial number
•
Current motorhome odometer reading
•
If applicable, include the individual component suppli-
er's name, part description, model number, and serial
number
Suggestions for Obtaining Service
The following suggestions will help ensure your selling dealer
provides the level of service you expect.
CONTACT YOUR DEALER AT ONCE
Service appointments are made based on each dealer's service
schedule, so contact your dealer as soon as possible to have
service or repairs performed.
PREPARE FOR THE APPOINTMENT
If warranty-covered service work is being performed, have the
following documentation available:
•
TMC Warranty Guide
•
Applicable component warranties
•
Component serial numbers
•
Vehicle identification number (VIN)
•
Vehicle's TMC serial number
All work to be performed may not be covered by the TMC
Limited Warranty or component manufacturer's warranties.
Discuss warranties and possible service charges with the dealer's
service professionals before authorizing service work.
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