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PREPARE A LIST
Provide your dealer with a written list of specific repairs need-
ed. It is important that you provide the vehicle's repair history
to the dealer's service professionals. Keep a maintenance and
service log for your vehicle and make it available for your
dealer to review.
BE REASONABLE WITH YOUR REQUESTS
If you need your motorhome returned by a specific date
and time, discuss the situation with the dealer's service
professionals and list your repair items in order of priority.
This may include making a second appointment for work not
completed or a list of parts that the dealer may need to obtain
prior to performing service work.
EXPECT LIMITED OR NO ACCESS TO THE
SERVICE AREA
Please don't be offended if you are not allowed in the service
area while the service work is being performed. Some insurance
requirements forbid admission of customers to the service area.
INSPECT THE WORK PERFORMED
Along with the service manager or representative, inspect the
service or repair work when you pick up your motorhome.
Notify the dealer's service professionals immediately of any
dissatisfaction with the performed service work. If you cannot
return the vehicle immediately for repairs or corrections,
make an appointment as soon as possible.
Please be aware that all service shops require notification of
any issues with their repairs within a specified time limit.
Make sure you are familiar with the policies of the repair
facility.
NOTE: Please refer to your TMC Factory Service
Appointment Form for additional important information.
Emergency Weekend or After Business
Hours Warranty Repair Assistance
In an emergency, if an authorized TMC dealer is not located
nearby, please contact your selling dealer for assistance. If
your selling dealer is closed, contact TMC Customer Care
at
(available 24/7) for warranty pre-repair
877-855-2867
authorization, and for emergency weekend or after-business-
hours repair assistance (see How To Obtain Assistance, in this
section).
C O N S U M E R I N F O R M A T I O N
Obtaining Service Repair at Thor
Motor Coach
If your motorhome is in need of service repair, and your
dealer recommends that the repairs be made at the TMC
Factory Service Center, your motorhome may be returned to
TMC with the following guidelines:
•
You, the current motorhome owner, or your referring
dealer must make a confirmed appointment prior to
dropping off your motorhome.
•
You are responsible for all transportation costs and hotel
accommodations; please be prepared accordingly.
•
Unless prior approval has been obtained from the TMC
Factory Service Center, all personal items must be removed
from the area where you are requesting service repair and
the refrigerator emptied. TMC is not responsible for any
lost or stolen property, valuables, or loss of food items.
•
Your motorhome holding tanks must be emptied and
rinsed. TMC has a dumping station available for customer
use.
•
The propane system and all electrical systems must be
shut down and turned OFF. TMC is not responsible for
discharged batteries or loss of propane.
•
During the appropriate season, please ensure your
motorhome is winterized.
•
You must retake possession of your motorhome within
seven (7) business days of TMC notifying you that the
repairs have been completed; otherwise, unless a longer
storage time has been previously agreed to, in writing by
TMC, you may be liable for additional daily storage fees
payable to TMC.
Replacement Parts
TMC does not sell retail parts directly to consumers. Please
contact your selling dealer for assistance in obtaining replace-
ment parts and/or accessories. If the original part is no longer
available, TMC will make every effort to suggest or provide an
appropriate substitute.
Website Usage Disclaimers
Thor Motor Coach (TMC) hereby disclaims and
sets forth as follows:
WEBSITE DISCLAIMER OF WARRANTY
The services, information and materials on websites listed in this
manual are provided 'AS IS,' and TMC shall have absolutely no
liability whatsoever in connection with these website services,
information, external links or third party links on these websites.
Your use of these websites are at your own risk. TMC shall have
T H O R M O T O R C O A C H
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