Procedure For Technical Support; Copyright And Trademarks; Limitation Of Liability; Scan & Service Application - Pentair AUTOTROL MAGNUM 293 Installer Manual

Installer manual Autotrol Magnum 293 - 298 Logix 742-762 - Generalities
1.6

Procedure for technical support

Procedure to follow for any technical support request:
1. Collect the required information for a technical assistance request.
ð Product identification (see Serial label location [
[ Page 74]);
→
ð Description of the device problem.
2. Please refer to the Troubleshooting [
supplier.
1.7

Copyright and Trademarks

All indicated Pentair trademarks and logos are property of Pentair. Third party registered and
unregistered trademarks and logos are the property of their respective owners.
© 2022 Pentair. All rights reserved.
1.8

Limitation of liability

Pentair Quality System EMEA products benefit, under specific conditions, from a manufacturer
warranty that may be invoked by Pentair's direct customers. Users should contact the vendor of
this product for applicable conditions and in case of a potential warranty claim.
Any warranty provided by Pentair regarding the product will become invalid in case of:
• installation done by a non-water-professional;
• improper installation, improper programming, improper use, improper operation and/or
maintenance leading to any kind of product damages;
• improper or unauthorized intervention on the controller or components;
• incorrect, improper or wrong connection/assembly of systems or products with this product
and vice versa;
• use of a non-compatible lubricant, grease or chemicals of any type and not listed by the
manufacturer as compatible for the product;
• failure due to wrong configuration and/or sizing.
Pentair accepts no liability for equipment installed by the user upstream or downstream of Pentair
products, as well as for process/production processes which are installed and connected around
or even related to the installation. Disturbances, failures, direct or indirect damages that are
caused by such equipment or processes are also excluded from the warranty. Pentair shall not
accept any liability for any loss or damage to profits, revenues, use, production, or contracts, or
for any indirect, special or consequential loss or damage whatsoever. Please refer to the Pentair
List Price for more information about terms and conditions applicable to this product.
1.9 Scan & Service application
Scan & Service mobile application is the ideal support for the maintenance person in his daily
business. A simple scan of an identification (ID) label
gives an instantaneously access to all updated information related to the product, such as:
• valve's and tanks detailed configuration;
• manuals;
8 / 110
→ Page 11] and Recommendations
Page 88]. If the problem persists contact your
→
(1) present on the valve with a smartphone
Ref. MKT-IM-012 / D - 03.02.2022