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3 — Troubleshooting the UMAP 2110
Procedure 3-6 Subscriber Service Problems
Problem indication: No POTS and ADSLx service to the affected subscribers.
1 Check the connection of the subscriber lines and POTS lines at the subscriber line connector for
DSLAM for subscribers that do not have POTS and ADSLx service.
If this step results in POTS service to the affected subscribers but there is still no ADSLx service
to them, follow Procedure 3-4 to troubleshoot ADSLx service problems.
If this step results in ADSL service to the affected subscribers but there is still no POTS service
to them, follow Procedure 3-5 to troubleshoot POTS service problems.
2 Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS
service to the affected subscribers, contact your provider.
3 Check the condition of the subscriber lines and connectors.
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