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TROUBLESHOOTING
Problem
• No power
Not working
• Brush protected or obstructed
• The dust cup is full of rubbish
• The HEPA filter is full of dust
Weak suction
• Floor brush or electrical tube has
• The battery pack is not installed
No LED light is
shown when
• The adaptor's connector is not
charging
• Charging time is not enough
Not full battery
• Battery is ageing
after charging
• Large particles or objects
• The resistance from the flooring
Floor brush not
working
• The brush roll is entangled by
Possible causes
been clogged by hair or large
pieces of rubbish
in the right position
inserted in the charging hole
vacuumed
is too high and the vacuum has
entered protection mode.
hair or wire
Resolutions
• Charge the vacuum
• Restart the machine
• Clean the dust cup's rubbish
• Clean or change the HEPA
filter
• Clean the floor brush or
electrical tube's inner rubbish
• Install the battery pack in the
right position
• Push the adapter's connector
into the charging hole in the
right position
• Charge for enough time as
instructed
• Replace battery
• Clean the floor brush and
restart the machine
• Turn off the machine and take
the floor brush a little high of
the blankets leave some space
between floor brush and
blankets and restart the
machine
• Clean the brush from hair, wire
or other things
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