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1.2 Information and assistance
What do I have to do if the product is faulty?
SECO S.p.A. offers the following services:
•
SECO website: visit
http://www.seco.com
solve the problem.
•
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
•
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
E-mail:
technical.service@seco.com
Fax (+39) 0575 350210
•
Repair center: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o Returned items must be accompanied by an RMA Number. Items sent without the RMA number will be not accepted.
o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
•
Name and serial number of the product;
•
Description of Customer's peripheral connections;
•
Description of Customer's software (operative system, version, application software, etc.);
•
A complete description of the problem;
•
The exact words of every kind of error message encountered.
1.3 RMA number request
To request an RMA number, please visit SECO's web-
An RMA Number will be sent within 1 working day (only for on-line RMA requests).
SBC-C57
SBC-C57 User Manual - Rev. First Edition: 1.0 - Author: S.O. - Reviewed by R.Z. - Copyright © 2021 SECO S.p.A.
to receive the latest information on the product. In most of the cases it is possible to find useful information to
"Online RMA" and follow the procedure described.
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