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FAQs
1.
Can I change the sensitivity of the
sensor and/or the run time by myself?
Yes, a set of 2 remotes can be purchased that
will allow you to adjust the sensitivity ( See
page 10). timing and set an automatic dead
flush (STS9006) refer to instructions provided.
2.
How do I stop the tap from turning on
by itself?
A reflective basin most likely causes this issue.
Using the remote, pull back the sensitivity of the
sensor until it only reacts to when it's required.
3.
My tap is continuously running, what
should I do - ( Sensitivity Issue)
Check for reflection, put a towel in the basin; if
the product stops, then it is the reflection. Then
you have three options 1. Use both remotes to
reduce the sensitivity (see page 10 page) 2. turn
the sensor body using the grub screw to the
side left/right, this will change the direction of
the sensitivity.
4.
The tap is continuously running, what
should I do - (Connection Issues)
Check the solenoid valve connection (Box
connection). The inlet hose (Water in) should
be to the inlet connection (marked in the box).
The outlet (to the tap) should be connected
to the Flexi hose to the outlet (marked). Make
sure to flush the line prior any connection to
clear any debris in the pipe. Check the solenoid
strainer and the tap aerator. If there is any
debris in the strainer or solenoid, the problem
should be solved once it's cleaned. If the issue
remains, we recommend the replacement of
the solenoid valve.
5.
The tap does not turn on.
Ensure the water connection to the solenoid
valve is in the inlet marked connection. Also,
check that the water connection turned on or
running from the source (should inspect the
water pressure before connecting - should be
less than 500kPa).
*Use 350Kpa pressure reducing valve for extended life and better operation
20
6.
My tap is turning on every 12 hours by
it self
The hygiene flush may be set up to turn on for
a predetermined time over a set period, e.g. 12
or 48 hours. This is typically used for flushing
the lines and for alleviating the bacteria growth
in the lines ( Follow the steps on page 10 to
modify this option or stop it at all).
7.
What is the standard setting for the
Smartec sensor range
Models STS1000, STS1500 and STS2500 are
always set auto-on and auto-off. This means
they will only operate when hands are under
the tap blocking the sensor. The STS3000, 3500
and 4000 are always set for wave on/wave off.
Note other programs can be changes after
installation using the two remotes ( see page
10)
8.
Battery life expectancy and what type
of battery
The battery should be checked at least once
every year but the life expectancy is 2 - 4
years depending on the use. Use standard AAA
lithium batteries for extended life.
9.
What is the maintenance required for
the Smartec tapware?
We recommend annual preventive maintenance.
This includes cleaning the solenoid, lines and
flushing inlet pipes to clean any debris coming
from the water source to prevent malfunction
in the solenoid. Also, a periodic check of the
water pressure helps to avoid any damage in
the solenoid.
10. Is there a specific spout that needs to
be fit with the wall sensor (STS3500)?
No, the electronic sensor can be connected
to any outlet and a different spout can be
requested when ordering the STS3000
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