Call And Sim Issues; Problems Making/Receiving Calls - Motorola moto g PURE User Manual

Fix a problem : Call and SIM issues

Problems making/receiving calls

After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to
SIM card not recognized
If you see or in the
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
3. Turn off your phone, then
4. Contact your carrier to make sure your account is set up properly.
5. Ask your carrier to replace the SIM card.
6. Perform an external phone reset.
No signal
1.
If you usually have a signal
area where you can receive a signal, like outdoors. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2. If airplane mode
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update
6. Check that the Preferred network type is set to Global.
network > Advanced > Preferred network type.) If you're experiencing service issues when it is set on
Global, try a different setting. Not all carriers support this feature.
7. Remove your SIM card and reinsert.
8. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
9. Reset the phone.
Have signal, but can't make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
status bar or a message that the SIM is not recognized:
remove and reinsert the SIM.
but the
is on, turn it off.
is available for your phone.
add a shortcut
status bar shows
(Settings
for the Phone app.
in your current location, move to another
> Network & internet > Mobile
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