Motorola moto g PURE User Manual
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Motorola moto g PURE User Manual

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  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen...
  • Page 4 Change wallpaper Customize the app tray Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Adjust other home settings Remake your home screen with launchers Lock screen Use a screen saver Sounds...
  • Page 5 Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app...
  • Page 6 Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Prevent overcharging Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage...
  • Page 7 Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences Location Use location services Security...
  • Page 8 Change System navigation Swipe fingerprint for notifications Turn flashlight on and off Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number...
  • Page 9 Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Microphone Proximity sensor Earpiece Front camera (Learn more in Camera help.) Headset jack Volume up/down button Power button...

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone Flash Main camera Depth camera Fingerprint sensor Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 12 Set up phone The type to buy depends on how you'll format the card: • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.

  • Page 13: Copy Data From Old Phone

    Set up phone Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card SIM not recognized Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and...
  • Page 14 Set up phone If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud with your Google account. To copy files: Charge both phones and turn them on. On your new phone: If this is the first time you’ve turned it on, select your language on the setup screen.

  • Page 15: Set Up Voicemail

    Set up phone Import contacts from SIM If you have a SIM card with contacts saved on it, you can import them into your Google account. Insert the SIM in your phone. Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on. Open the Contacts app.

  • Page 16: Set Up Email

    Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.

  • Page 17: Prepare For Emergencies

    Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch &...

  • Page 18: Make It Yours

    Set up phone Send your location to emergency services Not all carriers and countries support this feature. If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized emergency responders to help them locate you.
  • Page 19 Set up phone • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. Protect your phone • Set up a screen lock. • Set up fingerprint security to unlock your screen safely and quickly with a touch. •...

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...

  • Page 21: About Your Lock Screen

    Learn the basics Customize your home screen Organize it Drag an item to move it to another place on the home screen. apps folders as needed. Change how you get around You can replace the navigation bar with the navigation icons.
  • Page 22 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts your most important apps on your home screen for easy access.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 27 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 28 Learn the basics : New to Android? Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate.
  • Page 29 Learn the basics : New to Android? Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 31 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 34: Use Quick Settings

    Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
  • Page 35 Learn the basics : Get around on your phone Do Not Disturb Flashlight Wi-Fi calling Audio effects. Appears after you turn on Audio effects the first time. Auto-rotate GIF maker Battery Saver Mobile data Airplane mode...
  • Page 36 Learn the basics : Get around on your phone Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. System update Wi-Fi hotspot. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...

  • Page 37: Turn Screen Off And On

    Learn the basics : Get around on your phone Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them. Open quick settings. Touch Drag to add, remove, or rearrange. To return quick settings to its original state, touch >...
  • Page 38 Learn the basics : Get around on your phone Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen. Phone ringtone, notification sounds, and alarms. To adjust these volumes, press a Volume button and then use this shortcut on your home screen: Touch to toggle the phone ringtone and notification sounds between on , silent...
  • Page 39 Learn the basics : Get around on your phone If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound & vibration > Multi-volume and turn Auto mute off Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button.

  • Page 40: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
  • Page 41 Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 42: Create Gifs

    Learn the basics : Frequently used tools Create GIFs You can make an animated GIF from a video on your screen. Record a GIF Open the video in the Photos, Files, or other media viewing app, and pause the video where you want to start the GIF.
  • Page 43 Learn the basics : Frequently used tools Make your recording. While recording: • To draw on the screen, touch and then touch to enable the pen. To change color, touch • To adjust recording options, touch and then touch . To restart recording, touch •...

  • Page 44: Control Phone With Your Voice

    Learn the basics : Frequently used tools To view any time, open the Photos, Files, or other media viewing app, and look for the Screen record folder. Control phone with your voice Speak a command Not all languages support voice commands. You can tell Google Assistant to call people, get directions, send messages, set alarms.

  • Page 45: Get Directions To A Location

    Learn the basics : Frequently used tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 46 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Under Moto Widget, touch & hold Beyond (or Classic or Clean), then drag it to your home screen. Set or delete alarms Touch the time. Adjust alarms: •...
  • Page 47 Learn the basics : Frequently used tools Touch the city to add. When you add a city, it is set to show on the widget. If you want a different city's weather shown on the widget, select its button from the list of locations. Remove location Touch the temperature.

  • Page 48: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
  • Page 49 Learn the basics : Frequently used tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
  • Page 50 Learn the basics : Frequently used tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 51: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 52: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 53: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 54: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch or Set wallpaper.

  • Page 55: Customize Your Favorites Tray

    Personalize your phone : Home screen • To be able to position icons anywhere on the home screen, touch Free arrangements. • To have icons move automatically to fill empty spaces, touch Auto fill. Customize your Favorites tray The Favorites tray at the bottom of the home screen gives you one-touch access to your most-used applications.
  • Page 56 Personalize your phone : Home screen Add app shortcuts Swipe up from the bottom of the home screen to open your app list. Touch & hold the app you want. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a new home screen panel.
  • Page 57 Personalize your phone : Home screen • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings • Battery • Data usage • Wi-Fi Add web page shortcuts Open the Chrome app. Navigate to the web page.

  • Page 58: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen • Name the folder. Open the folder, then touch its name and type a new name. • Remove an app from the folder. Open the folder and drag the app icon onto the home screen, or drag it up and drop it on Remove.

  • Page 59: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Touch & hold a blank space on your home screen. Touch Home settings. Touch Notification dots. Turn Notification dot on app icon on or off Allow or prevent home screen rotation quick settings, when you turn Auto-rotate on , apps rotate when you turn your phone.
  • Page 60 Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then touch > Uninstall.

  • Page 61: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 62: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 63: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 64: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Add/remove as app or quick setting To show or hide Audio effects in your list of apps: Go to Settings > Sound & vibration > Audio effects. open the Moto app and touch > Play > Audio effects. Touch >...
  • Page 65 Personalize your phone : Sounds Go to Settings > Sound & vibration > Advanced. open the Moto app and touch > Gestures. Touch Flip for DND and turn it on Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People Go to Settings...
  • Page 66 Personalize your phone : Sounds Touch Advanced > Display options for hidden notifications. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. •...

  • Page 67: Stop Phone From Speaking

    Personalize your phone : Sounds Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Stop phone from speaking Silence replies to voice commands Some voice commands...

  • Page 68: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 69: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen to open the tray, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant...
  • Page 70 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
  • Page 71 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
  • Page 72 Apps Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences.
  • Page 73 Apps Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store and install with one touch. Get help for an app Open the app. Touch or . Look for Help or Settings > Help. Switch between recent apps Drag up from the bottom of the home screen, hold, then let go.

  • Page 74: View Two Apps On Screen

    Apps • You can organize apps into folders on your home screen and in your app list. • Want to turn the flashlight on or off? Use quick settings ). No app required. • If you’re having problems with an app, try these troubleshooting steps.

  • Page 75: View Notifications

    Apps You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen. Or, touch it, then touch • To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in- picture off...

  • Page 76: About Moto Experiences

    Change the app's notifications to be Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings.

  • Page 77: Focus On Gaming

    Apps Turn gestures on/off Perform everyday tasks with quick motions. You turn each gesture on/off independently. Touch “Learn more” links to learn how to use and turn gestures on/off. • Use three fingers to take a screenshot. Learn more. • Make a chopping motion to turn the flashlight on or off.
  • Page 78 Apps • To customize display, avoid interruptions, and turn off gestures during games, touch • To see screens captured during games, touch • To turn Moto Gametime on or off for a game, touch Turn Moto Gametime on/off To turn it on/off for all games: Open Games app.
  • Page 79 Apps If you don’t want to use the sidebar, you can remove it. Open the sidebar and touch > Sidebar access > Hide the sidebar. Turn off calls and notifications From sidebar During a game, open the sidebar. Touch to block calls and to block notifications.
  • Page 80 Apps Use social apps while you play Stream on Twitch During a game, open the sidebar and touch If you haven't installed or set up Twitch, follow onscreen instructions to do so. Log in and follow onscreen instructions to stream. For help streaming, go to help.twitch.tv.

  • Page 81: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 82 Apps : Manage your apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 83: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 84 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 85: Protect Against Harmful Apps

    Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
  • Page 86 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 87: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...

  • Page 88: Search Your Phone

    Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, adjust the frame corners. You can also use Google Lens on captured photos and screenshots.

  • Page 89: Browse Websites

    Apps : Search and browse Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 90 Apps : Search and browse To return to the previous page touch To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback. Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon •...

  • Page 91: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 92 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 93 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 94: Add Attachments

    Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 95: Turn Group Messaging On Or Off

    Apps : Text messaging • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.

  • Page 96: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
  • Page 97 Apps : Text messaging If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app. Touch > Device Pairing. Do one of the following: • Touch next to an individual computer to sign out of it. •...

  • Page 98: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 99: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 100: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 101 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 102: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 103: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 104 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 105: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 106 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 107: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
  • Page 108 Apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...

  • Page 109: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 110 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.

  • Page 111: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 112: Make Calls

    Calls, contacts, voicemail : Phone calls • Block all calls from that number. Control ringtones and notifications You can: • Quickly silence the ringer. Press Volume Down on the side of the phone. • Silence ringtones during hours you specify. Use Do Not Disturb.
  • Page 113 Calls, contacts, voicemail : Phone calls Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number. (If you don't see , swipe down to close the dialer.) Or, skip the Phone app entirely and say a...

  • Page 114: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...

  • Page 115: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 116 Calls, contacts, voicemail : Phone calls When connected to a Wi-Fi network, your phone automatically switches between cellular and Wi-Fi networks for calls and texts based on the signal strengths. Turn Wi-Fi calling on or off If your carrier supports Wi-Fi calling, you need to turn it on. Go to Settings >...

  • Page 117: Block Calls And Texts

    Calls, contacts, voicemail : Phone calls Your phone is associated with an emergency address used by emergency responders when you make a call to 911 over Wi-Fi in the US. It's important to change this address when you change locations. 911 calls made over Wi-Fi may be delayed or unsuccessful if: •...

  • Page 118: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone numbers that aren't stored in your contacts. Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock.

  • Page 119: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Open Phone app. Touch > Settings. Touch Calls. Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold.

  • Page 120: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Touch Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save.

  • Page 121: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 122: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 123: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.

  • Page 124: Share Contacts

    Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share...

  • Page 125: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 126: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 127: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 128: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 129: Transfer Music Files

    Music Touch Media controls and turn it on To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 130: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 131: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
  • Page 132 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 133: Prevent Overcharging

    Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...

  • Page 134: Show Battery Percentage In Status Bar

    Battery Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings >...

  • Page 135: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 136: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 137 Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 138: Find Downloaded Files

    Storage Format SD card You'll need to choose one of two formats for your SD card: • Use as portable storage if you want to move the card to other devices to access your media. • Use as internal storage if you need more device storage to install large apps and games and plan to use the card only in your phone.

  • Page 139: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch • To delete a file, touch &...

  • Page 140: Upload Photos And Videos

    Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
  • Page 141 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). •...

  • Page 142: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 143: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
  • Page 144 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...

  • Page 145: Share Your Internet Connection

    Network and internet Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks. Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your...
  • Page 146 Network and internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. Set up the connection. To connect Do this A phone...
  • Page 147 Network and internet Touch Manage allowed devices > Add allowed device. For each device, enter the MAC address and device name. Once you add allowed devices, they are saved unless you delete them, and you can turn this feature on and off by checking or unchecking Allow all devices any time.

  • Page 148: Connect To Vpns

    Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...

  • Page 149: Connected Devices

    Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 150 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 151: Connect With Wi-Fi Direct

    Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
  • Page 152 Connected devices Share content with someone Open the content to share. Touch or touch > Share, then select Nearby Share. Your phone will look for nearby devices. Hold your phone and the other phone close to each other. When you see the other phone in your list of nearby devices, touch its name to send the item. The other person can accept or reject the transfer.

  • Page 153: Transfer Files Between Phone And Computer (Usb)

    Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.

  • Page 154: Cast Screen Or Media To Tv

    Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera • Download: Files downloaded from the internet...
  • Page 155 Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 156: Print From Your Phone

    Connected devices Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Hulu • Amazon Prime Video • YouTube • Google TV Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin:...

  • Page 157: About Wireless Sharing

    Connected devices Select printer options if needed. Touch About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
  • Page 158 Connected devices • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message. •...
  • Page 159 Connected devices • Review updates to social network privacy and sharing policies often. • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device • Fast sharing Things to consider: • Your phone must be paired and connected with another device.

  • Page 160: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 161: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 162 Other settings : Apps & notifications Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Hide silent notifications in status bar on Restart the phone to apply the new settings.
  • Page 163 Other settings : Apps & notifications Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings > Apps & notifications > Notifications. Touch See all from last ### days. At the top, touch and select Turned off.
  • Page 164 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 165: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 166: Change Display Style

    Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch...

  • Page 167: Show Apps Full Screen

    Other settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
  • Page 168 Other settings : Display • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.

  • Page 169: Change Screen Timeout

    Other settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.

  • Page 170: Choose Color Mode

    Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...

  • Page 171: Set Lock Screen Preferences

    Other settings : Display Select options for: • Viewfinder size • Resolution • Frames per second • Limits on recording time and file size To show screen touches, turn Record touch points on Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your...
  • Page 172 Other settings : Display Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen. To exit Lockdown, unlock your phone with your PIN, pattern, or password.

  • Page 173: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 174 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 175: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 176: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 177: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 178: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 179: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 180: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 181: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...

  • Page 182: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
  • Page 183 Other settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.

  • Page 184: Pin An App Screen

    Other settings : Security : Lock and unlock phone • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.

  • Page 185: Lock Sim Card

    Other settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 186: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 187: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 188: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 189 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 190: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 191 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 192: Hearing Assistance

    Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
  • Page 193 Other settings : Accessibility Use real-time text (RTT) during calls Not all carriers support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...

  • Page 194: Use Accessibility Shortcuts

    Other settings : Accessibility Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 195: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 196: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.

  • Page 197: Open Apps Faster

    Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.

  • Page 198: Gestures

    Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 199: Adjust Screenshot Settings

    Other settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Fast flashlight and turn it on or off. Adjust screenshot settings You can adjust settings for capturing screenshots at any time.
  • Page 200 Other settings : System To back up other files that aren't automatically backed up, like attachments or downloads: Open Drive app. Touch Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open Drive app.

  • Page 201: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 202: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 203: Add Or Delete Guest

    Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 204: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 205: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 206: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 207: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 208: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 209 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 210 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.

  • Page 211: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 212: Problems During Calls

    Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: •...
  • Page 213 Fix a problem : Call and SIM issues Calls are dropping Check your signal strength: • Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
  • Page 214 Fix a problem : Call and SIM issues Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the headset jack.

  • Page 215: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 216: Battery Drains Too Fast

    Fix a problem : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 217: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 218 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 219: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 220: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 221 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 222: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 223 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 224: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 225: Camera Problems

    Fix a problem : App issues To exit safe mode, turn your phone off and then on again. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...

  • Page 226: Messaging Problems

    Fix a problem : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 227 Fix a problem : App issues If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength: •...

  • Page 228: Gmail Problems

    Fix a problem : App issues Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...

  • Page 229: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 230: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. Touch Reset settings.

  • Page 231: Get More Help

    Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 232 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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