Custom Audio Electronics KPM862 User Manual
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Custom Audio Electronics KPM862 User Manual

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USER MANUAL
KPM862
KPM863
TK862

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Summary of Contents for Custom Audio Electronics KPM862

  • Page 1 USER MANUAL KPM862 KPM863 TK862...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000004700 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 6 CONFIGURATION ............79 6.1 ...

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    KPM862 hSEL KPM863 with selector group for horizontal ixing KPM863 hSEL KPM862 DF KPM862 with dual feeder KPM863 DF KPM863 with dual feeder KPM862 DF-EJC KPM862 DF with ejector group KPM863 DF-EJC KPM863 DF with ejector group KPM862 DF with selector group for horizontal ixing KPM862 DF-vSEL KPM863 DF with selector group for horizontal ixing KPM863 DF-vSEL KPM862 DF with selector group for horizontal ixing KPM862 DF-hSEL KPM863 DF with selector group for horizontal ixing...

  • Page 13: Description

    Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM862 vSEL, KPM863 hSEL 1.
  • Page 14 KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL 1. Documentation (installation instruction sheet) 2. Device...
  • Page 15 TK862 STD, TK862 EJC, TK862 VR 1. Documentation (short guide) 2. USB cable 3. AC power cord 4. AC power supply 5. Device...
  • Page 16 TK862 DF, TK862 DF-EJC, TK862 VR DF 1. Documentation (short guide) 2. USB cable 3. AC power cord 4. AC power supply 5. Device...

  • Page 17: Device Components: External Views

    3.2 Device components: external views KPM862 STD, KPM862 VR, KPM863 STD 1. ON/OFF key 6. Adjustment knob for paper input width 2. Opening lever for upper cover 7. Left paper guide 3. Device chassis 8. Right paper guide 4. Keys and connectors panel (see paragraph 3.3)
  • Page 18 KPM862 EJC, KPM863 EJC 1. ON/OFF key 6. Adjustment knob for paper input width 2. Opening lever for upper cover 7. Left paper guide 3. Device chassis 8. Right paper guide 4. Keys and connectors panel (see paragraph 3.3) 9. Front cover with ejector group 5.
  • Page 19 KPM862 vSEL, KPM863 vSEL 1. ON/OFF key 7. Left paper guide 2. Opening lever for upper cover 8. Right paper guide 3. Device chassis 9. Paper out (see paragraph 5.5) 4. Keys and connectors panel (see paragraph 3.3) 10. Tilting slide 5.
  • Page 20 KPM862 hSEL, KPM863 hSEL 1. ON/OFF key 7. Left paper guide 2. Opening lever for upper cover 8. Right paper guide 3. Device chassis 9. Paper out (see paragraph 5.5) 4. Keys and connectors panel (see paragraph 3.3) 10. Tilting slide 5.
  • Page 21 KPM862 DF, KPM863 DF 1. Dual feeder 11. Keys and connectors panel (see paragraph 3.3) 2. Adjustment knob for paper input 1 width 12. Paper input 2 3. Adjustment knob for paper input 2 width 13. Paper input 2 left guide 4.
  • Page 22 KPM862 DF-EJC, KPM863 DF-EJC 1. Dual feeder 11. Keys and connectors panel (see paragraph 3.3) 2. Adjustment knob for paper input 1 width 12. Paper input 2 3. Adjustment knob for paper input 2 width 13. Paper input 2 left guide 4.
  • Page 23 KPM862 DF-vSEL, KPM863 DF-vSEL 1. Dual feeder 12. Paper input 2 2. Adjustment knob for paper input 1 width 13. Paper input 2 left guide 3. Adjustment knob for paper input 2 width 14. Paper input 1 left guide 4. ON/OFF key 15.
  • Page 24 KPM862 DF-hSEL, KPM863 DF-hSEL 1. Dual feeder 12. Paper input 2 2. Adjustment knob for paper input 1 width 13. Paper input 2 left guide 3. Adjustment knob for paper input 2 width 14. Paper input 1 left guide 4. ON/OFF key 15.
  • Page 25 TK862 STD, TK862 VR 1. Display 5. ON/OFF key 2. LINE FEED key 6. Internal printer (see previous pages) 3. FORM FEED key 7. Paper out 4. Opening lever for upper cover 8. Paper input...
  • Page 26 TK862 EJC 1. Display 5. ON/OFF key 2. LINE FEED key 6. Internal printer with ejector group (see previous pages) 3. FORM FEED key 7. Paper out 4. Opening lever for upper cover 8. Paper input...
  • Page 27 TK862 DF, TK862 VR DF 1. Display 5. ON/OFF key 2. LINE FEED key 6. Internal printer with dual feeder (see previous pages) 3. FORM FEED key 7. Paper out 4. Opening lever for upper cover 8. Paper input...
  • Page 28 TK862 DF-EJC 1. Display 6. Internal printer with dual feeder and ejector group (see 2. LINE FEED key previous pages) 3. FORM FEED key 7. Paper out 4. Opening lever for upper cover 8. Paper input 5. ON/OFF key...

  • Page 29: Device Components: Keys And Connectors View

    3.3 Device components: keys and connectors view For ease of reference, for some models is represented only the internal printer group. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, TK862 STD, TK862 EJC, TK862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL 1.

  • Page 30: Device Components: Internal View

    3.4 Device components: internal view 1. Head temperature sensor 2. Upper CIS reader (only for KPM862 VR, TK862 VR and TK862 VR DF) 3. Lower CIS reader 4. Autocutter position sensor 5. Opening/closing front cover sensor 6. Paper out presence sensors 7.

  • Page 31: Device Label

    3.5 Device label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 32: Key Functions: Power Up

    3.6 Key functions: power up POWER UP Hold down Hold down print perform the SETUP report FONT TEST Fast push Fast push Enter the print SETUP report for Ethernet paramters SETUP PROCEDURE Fast push Fast push Fast push Fast push Enter the SETUP PROCEDURE modify next...

  • Page 33: Key Functions: Standby

    3.7 Key functions: standby STANDBY Fast push Fast push Advance the paper Printing (preset length) demo ticket...

  • Page 34: Status Messages

    3.8 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERRORS GREEN (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION...

  • Page 35: Dual Feeder Led Lashes

    3.9 Dual feeder LED lashes KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, TK862 VR DF, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL The LED panel of dual feeder is comprised of two LED (one of green colour and one of red colour).

  • Page 36: Messages On Display

    3.10 Messages on display TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF The display indicates the hardware status of device. Given in table below are the various display messages and the cor- responding device status. PRINTER READY RECEIVING DATA 01/01/19 12:00:00...

  • Page 37: Installation

    4 INSTALLATION 4.1 Fastening KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL The device is provided with four ixing holes on the bottom of device (see following igure, dimensions in millimetres). To fasten the device on a panel, use four M4 screws. 104 Fixing Point 106 Fixing Point It’s very important to consider the screws length not to damage the internal components placed near the ixing holes (see ...
  • Page 38 KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL The device is provided with six ixing holes and six slots on the bottom of device (see following igure, dimensions in mil- limetres). 87.6 150.1...

  • Page 39: Low Paper Sensor

    4.2 Low paper sensor KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL The device provides as an accessory (see chapter 11) a low paper sensor with the cable (see following igure). To ix the  sensor, use an M3 screw not supplied. All the dimensions shown in following igures are in millimetres. MATERIAL NOT...
  • Page 40 Low paper wiring Connect the wiring coming from the low paper sensor board at the connector shown in figure.

  • Page 41: Connections

    USB port. For ease of reference, for some models is represented only the internal printer group. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, TK862 STD, TK862 EJC, TK862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL...
  • Page 42 KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL Correctly insert the power supply connector with the flat side to the right Serial standard cable Ethernet...

  • Page 43: Pinout

    4.4 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USBHS_VBUS (out) 2 USBHS_D- 3 USBHS_D+ 4 GND...
  • Page 44 RS232 SERIAL INTERFACE Female DB9 connector 1 DT 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 DS 5 GND 6 DT When +VRS232, device is power on 7 CT 8 RT...
  • Page 45 ETHERNET INTERFACE Female RJ45 connector 1 ETX+ 2 ETX- 3 ERX+ 4 +V 5 +V 6 ERX- 7 GND 8 GND 9 +3.3 V 10 LED-LNK 11 +3.3 V 12 LED-LAN 13 SH1 14 SH2 15 FIX1 16 FIX2 The functionality of two LEDs are speciied in following tables: - For 10Base-T connection: FUNCTION LED-LNK...

  • Page 46: Driver And Sdk

    4.5 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 47: Operation

    For ease of reference, for some models is represented only the standard model of internal printer group without dual feeder. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF,...
  • Page 48 TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF Push the opening lever in the direction shown in figure. Open the device upper cover.

  • Page 49: Adjusting Paper Width

    Paper width may be adjusted from 40 mm to 86 mm turning the adjustment knob for paper input. KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL...
  • Page 50 TK862 STD, TK862 EJC, TK862 VR Paper width may be adjusted from 40 mm to 86 mm turning the adjustment knob for paper input. Loosen the knob shown in figure. Adjust the paper width. Tighten the knob.

  • Page 51: Switch The Device On/Off

    For ease of reference, for some models is represented only the standard model of internal printer group without dual feeder. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF,...
  • Page 52 TK862 STD, TK862 EJC, TK862 VR, TK862 DF, TK862 DF-EJC, TK862 VR DF IN DC 24V 1.46A Power cord (included) External power supply (included) Correctly insert the Correctly insert the power supply connector power supply connector (see paragraph 4.2) (see paragraph 4.3) Connect the power adapter to the device and the mains outlet.

  • Page 53: Loading The Paper Roll

    To change the paper roll proceed as follows. At every paper change, check inside the device to locate and remove any scraps of paper. KPM862 STD, KPM862 EJC, KPM862 VR, KPM863 STD, KPM863 EJC Adjust the paper width Adjust the paper width...
  • Page 54 ROOM Wait until the paper is automatically loaded.
  • Page 55 KPM862 DF, KPM862 DF-EJC, KPM863 DF, KPM863 DF-EJC Adjust the paper width Adjust the paper width (see paragraph 5.2). (see paragraph 5.2). Insert the paper into one of the input feeder so that it unrolls correctly. Be sure that the paper is correctly positioned into paper guides.
  • Page 56 ROOM Wait until the paper is automatically loaded.
  • Page 57 TK862 STD, TK862 EJC, TK862 VR, TK862 DF, TK862 DF-EJC, TK862 VR DF Adjust the paper width Adjust the paper width (see paragraph 5.2). (see paragraph 5.2). Insert the paper into the input mouth so that it unrolls correctly. Be sure that the paper is correctly positioned into paper guides.
  • Page 58 ROOM Wait until the paper is automatically loaded.
  • Page 59 KPM862 vSEL, KPM862 hSEL, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 vSEL, KPM863 hSEL, KPM863 DF-vSEL, KPM863 DF-hSEL PAPER ROLL CORE EXTERNAL DIAMETER < 48 mm If the external diameter of the paper roll core is less than 48 mm, unscrew the two fixing screws shown in figure.
  • Page 60 Adjust the paper width Adjust the paper width (see paragraph 5.2). (see paragraph 5.2). Insert the paper into the input mouth so that it unrolls correctly. Be sure that the paper is correctly positioned into paper guides. ROOM Wait until the paper is automatically loaded.

  • Page 61: Issuing Ticket

    5.5 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in following images, depend on the settings of coniguration parameters and commands sent  to the device. For ease of reference, for some models is represented only the internal printer group without dual feeder. Standard mode Printhead Paper input...
  • Page 62 “PRESENT” mode (KPM862 EJC, KPM862 DF-EJC, KPM863 EJC, KPM863 DF-EJC, TK862 EJC, TK862 DF-EJC) Printhead Paper input The device starts the ticket printing. Ticket printed Ejector rollers Autocutter When printing ends, the device cuts the ticket printed and hold it between the ejector rollers.
  • Page 63 Ticket withdrew The user withdraws the ticket printed.
  • Page 64 “EJECT” mode (KPM862 EJC, KPM862 DF-EJC, KPM863 EJC, KPM863 DF-EJC, TK862 EJC, TK862 DF-EJC) Printhead Paper input The device starts the ticket printing. Ticket printed Ejector rollers Autocutter When printing ends, the device cuts the ticket printed and hold it between the ejector rollers.
  • Page 65 Ticket ejected Ejectors rollers The device ejects the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the ejector device with the command 0x1D 0x65 0x31 (see the device commands manual).
  • Page 66 “PRESENT” mode (KPM862 vSEL, KPM862 DF-vSEL, KPM863 vSEL, KPM863 DF-vSEL) Paper input Printhead The device starts the ticket printing.
  • Page 67 Autocutter Ejector rollers Ticket printed When printing ends, the device cuts the ticket printed and hold it between the ejector rollers. Ticket withdrew The user withdraws the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the command 0x1D 0x70 0x6F (see the device commands manual).
  • Page 68 “EJECT” mode (KPM862 vSEL, KPM862 DF-vSEL, KPM863 vSEL, KPM863 DF-vSEL) Paper input Printhead The device starts the ticket printing.
  • Page 69 Autocutter Ejector rollers Ticket printed When printing ends, the device cuts the ticket printed and hold it between the ejector rollers. Ejector rollers Ticket ejected The device ejects the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the commands 0x1D 0x70 0x6F and 0x1D 0x65 0x31 (see the device commands manual).
  • Page 70 “COLLECT” mode (KPM862 vSEL, KPM862 DF-vSEL, KPM863 vSEL, KPM863 DF-vSEL) Paper input Printhead The device starts the ticket printing.
  • Page 71 Autocutter Ejector rollers Tilting slide Ticket printed When printing ends, the device cuts the ticket printed and hold it between the ejector rollers. The ticket printed is driven into the ejection canal. Ejector rollers Ticket withdrew The device collects the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the commands 0x1D 0x70 0x73 and 0x1D 0x65 0x31 (see the device commands manual).
  • Page 72 “PRESENT” mode (KPM862 hSEL, KPM862 DF-hSEL, KPM863 hSEL, KPM863 DF-hSEL) Printhead Paper input The device starts the ticket printing. Ticket printed Ejector rollers Autocutter When printing ends, the device cuts the ticket printed and hold it between the ejector rollers.
  • Page 73 Ticket withdrew The user withdraws the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the command 0x1D 0x70 0x6F (see the device commands manual).
  • Page 74 “EJECT” mode (KPM862 hSEL, KPM862 DF-hSEL, KPM863 hSEL, KPM863 DF-hSEL) Printhead Paper input The device starts the ticket printing. Ticket printed Ejector rollers Autocutter When printing ends, the device cuts the ticket printed and hold it between the ejector rollers.
  • Page 75 Ticket ejected The device ejects the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the commands 0x1D 0x70 0x6F and 0x1D 0x65 0x31 (see the device commands manual).
  • Page 76 “COLLECT” mode (KPM862 hSEL, KPM862 DF-hSEL, KPM863 hSEL, KPM863 DF-hSEL) Printhead Paper input The device starts the ticket printing. Ticket printed Tilting slide Ejector rollers Autocutter When printing ends, the device cuts the ticket printed and hold it between the ejector rollers.
  • Page 77 Ticket withdrew Ejector rollers The device ejects the ticket printed. NOTE: To enable this issuing method, you need to correctly set the operation mode of the selector device with the commands 0x1D 0x70 0x6F and 0x1D 0x65 0x31 (see the device commands manual).

  • Page 78: Veriprint

    5.6 VeriPrint system KPM862 VR, TK862 VR, TK862 VR DF VeriPrint® is a system designed by CUSTOM S.p.A. thanks to which the functions of an image scanner and those of a thermal printing head can be integrated in a single component to be included in systems and terminals for POS, betting/ lottery and ticketing application automation. Solutions and beneits with VeriPrint®:...

  • Page 79: Configuration

    For ease of reference, for some models is represented only the standard model of internal printer group without dual feeder. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 VR, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF,...
  • Page 80 TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF ON/OFF LF LINE FEED ON/OFF LF LINE FEED rear keys front keys While pressing the LF LINE FEED key, switch on the device by pressing the ON/OFF key. PRINTER SETUP The device prints the report with the settings parameters.
  • Page 81 The following igures shows the device setup reports. The shown values for parameters are sample values; for a detailed  description of the device operating parameters see the following paragraphs. DEVICE NAME AND <device name> FIRMWARE MODULES SCODE. <code> rel 1.00 FCODE. <code> rel 1.00 RELEASE DCODE. <code> rel 1.00 S/N: <number> PRINTER SETTINGS 1 •••••••• 640 ---------------------------------------------------------------------------- PRINTING HEAD STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE .......

  • Page 82: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: Connect the device to a PC directly (see paragraph 4.3), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 83 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 84: Coniguration By Ile

    6.3 Coniguration by ile The setup parameters can be set by editing the “Setup.ini” ile stored on the Flash Drive of the device. Proceed as follows: Enter setup Enter the coniguration procedure Enter the configuration procedure by keys (see paragraph 6.1) by keys (see paragraph 6.1) or by software (see paragraph 6.2). or by software (see paragraph 6.2). Plug the device to a Personal Computer via USB.
  • Page 85 The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into  some sections (indicated between square brackets). For each parameter, you ind the parameter name followed by the  value currently set and then the available values listed with a reference number. The reference number marked with the symbol ‘ * ’ is the default one (see igure). Value set Section [PRINT] Parameter name Speed / Quality = 2 0 = High Quality 1 = Normal // * 2 = High Speed Availables values Default marker...

  • Page 86: Printhead Status

    6.4 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below).  DCODE: <code> rel............. S/N: <number> Total no. printhead dots PRINTER SETTINGS 1 •••••••• 640 -------------------------------------------------------------------------- PRINTHEAD WORKING GOOD! Printhead status, no damaged PRINTER TYPE .......

  • Page 87: Device Status

    6.5 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given. device model PRINTER TYPE RFID MODULE presence of RFID module RFID module irmware release RFID MODULE RELEASE PRINTING HEAD TYPE printing head model INTERFACE interface present OK appears if functioning and NOT OK if faulty PROGRAM MEMORY TEST DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty...

  • Page 88: Communication Parameters

    6.6 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. AUX RS232 BAUD RATE Communication speed of the RFID module: 1200 9600 57600...
  • Page 89 USB communication class deinition. USB CLASS Printer setting the printer function Mass Storage = setting the sharing mode from Mass Storage Virtual COM = setting the USB port as a serial port Numerical address code for the univocal identiication of the USB device (in case of more  USB ADDRESS NUMBER than a USB device connected with the same PC): Identiication name of the device within a network.
  • Page 90 This parameter sets the TCP port number. TCP PRINTER PORT This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by ile (see paragraph 6.3). This is the number, provided by the constructor, that identiies the device; this number  MAC ADDRESS is univocal. This parameter is not modiiable by setup.

  • Page 91: Operation Parameters

    6.7 Operation parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS SVELTA Printing mode: PRINT MODE...
  • Page 92 This parameter is valid only for KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF.

  • Page 93: Alignment Parameters

    Transparent = the black mark position is detected by both the sensors (transparence) This parameter is valid only for KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF.
  • Page 94 Distance between alignment black mark edge and the CUT DISTANCE (1/10 mm) alignment point: from -998 to +998 STOCK CONTROL CUT Distance between stock control barcode height and alignment point: DISTANCE (1/10 mm) from 270 to 5998 STOCK CONTROL Stock control barcode height: HEIGHT (1/10 mm) from 50 to 439 THRESHOLD B/W...

  • Page 95: Alignment

    7 ALIGNMENT Device is provided with a CIS sensor for the use of alignment black mark in order to handle: roll of tickets with pre-printed ields and a ixed length; • fan-fold module of tickets with pre-printed ields and a ixed length. • The alignment black mark may be formed by (see paragraph 9.6): black mark printed on paper; • hole between two tickets; • A CIS (Contact Image Sensor) sensor consists of a linear array of RGB LEDs (red, green and blue) that turn on and off in rapid sequence illuminating the original image to be scanned and of a row of CIS sensors for record the changes in relect- ing brightness, without using mirrors and lenses.

  • Page 96: Alignment Parameters

    7.1 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the notch/b.mark alignment. The distance between the notch/b.mark edge and the alignment point is deined as “Cut Distance”. The value of “Cut Distance” varies from a minimum value of -99.8 mm to a maximum value of 99.8 mm. If the “Cut Distance” value is set to 0, the alignment point is set at the beginning of the notch/b.mark: Alignment Alignment Alignment...
  • Page 97 The following igure shows an example of paper with alignment point set by a positive value of “Cut Distance” (“Cut Dis- tance” = + A): Alignment point Notch front PRINTING DIRECTION To set a negative value of the “Cut Distance” parameter is useful in cases where the alignment point refers to the notch/b.mark on the previous ticket or where the desired cutting line is placed in the middle of the alignment notch/b.mark. In the following images, the value of “Cut Distance”...
  • Page 98 The following igure shows a simpliied section of the device with the paper path and the distances (in millimetres) between  the alignment sensors, the printing head and the autocutter (cutting line). distance between distance between printing line and printing line and cutting line black mark sensor CUSTOM/POS emulation To deine the alignment point you need to set the values that compose the setup parameter “Blackmark”. The “Blackmark”  parameter can be modiied as described in paragraph 6.8. The following igures shows some of the values of the “Blackmark” parameter to be modiied to deine the alignment point: • “Right Margin” • “Height” • “Width” •...
  • Page 99 • “Stock Control Cut Distance” • “Stock Control Height” Alignment point PRINTING DIRECTION “Stock Control Height” “Stock Control Cut Distance” SVELTA emulation The ticket features and the alignment parameters, may be modiied as follows: • by using the parameters of the <LHT> command (for more details, refer to the commands manual) by modifying the Setup.ini ile (see paragraph •...

  • Page 100: Printing Area

    7.2 Printing area In order to print ticket containing only one notch or black mark and to not overlay printing to a notch or black mark (that will make it useless for the next alignment), it is important to well calibrate: the length of the printing area of ticket according to the inter-black mark distance;...

  • Page 101: Maintenance

    8 MAINTENANCE 8.1 Device paper jam For ease of reference, for some models is represented only the standard model of internal printer group without dual feeder. TK862 STD, TK862 EJC, TK862 VR, TK862 DF, TK862 DF-EJC, TK862 DF VR Open the upper covers of the device Open the upper covers of the device Move the front panel.
  • Page 102 TK862 STD, TK862 EJC, TK862 VR, TK862 DF, TK862 DF-EJC, TK862 DF VR Remove the damaged paper and check the presence Insert the front panel. for paper scraps inside the device. Carefully remove all paper scraps. If necessary use tweezers. TK862 STD, TK862 EJC, TK862 VR, TK862 DF, TK862 DF-EJC, TK862 DF VR Lock the front panel pushing the opening lever...
  • Page 103 Close the upper covers of the device. ROOM Insert the paper Insert the paper (see paragraph 5.4). (see paragraph 5.4).

  • Page 104: Dual Feeder Paper Jam

    8.2 Dual feeder paper jam For ease of reference, for some models is represented only the internal printer group. KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF, KPM863 DF, KPM863 DF-EJC, KPM863 DF-hSEL, KPM863 DF-vSEL...
  • Page 105 Remove the damaged paper and check the presence for paper scraps inside the device. Carefully remove all paper scraps. If necessary use tweezers. Insert the dual feeder upper cover.
  • Page 106 Close the device upper covers. ROOM Insert the paper Insert the paper (see paragraph 5.4). (see paragraph 5.4).

  • Page 107: Planning Of Cleaning Operations

    Do not use ammonia-based products NOTES: (1) : Only for KPM862 DF, KPM862 DF-EJC, KPM862 DF-hSEL, KPM862 DF-vSEL, TK862 DF, TK862 DF-EJC, TK862 VR DF, KPM863 DF, KPM863 DF-EJC, KPM863 DF-hSEL and KPM863 DF-vSEL. (2) : Only for TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR and TK862 VR DF.

  • Page 108: Cleaning

    8.4 Cleaning For periodic cleaning of the device, see instructions below. For ease of reference, for some models is represented only the standard model of internal printer group without dual feeder. Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and...
  • Page 109 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the upper device cover (see paragraph 5.1). open the upper device cover (see paragraph 5.1). open the upper device cover (see paragraph 5.1).
  • Page 110 Autocutter CIS reader Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device covers (see paragraph 8.1). open the upper device cover (see paragraph 5.1).
  • Page 111 Case Display Disconnect the power supply cable. Disconnect the power supply cable. ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the machine.
  • Page 112 Dual feeder Disconnect the power supply cable and open the upper cover of the device and dual feeder Disconnect the power supply cable and open the upper cover of the device and dual feeder (see paragraph 8.2). (see paragraph 8.2). ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 113 ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air. Alcohol, solvent Clean the paper feed rollers by using compressed air. ATTENTION: Do not use alcohol, solvents, or hard brushes.

  • Page 114: Firmware Upgrade

    8.5 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 115 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 117: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERAL Head temperature, input paper presence, output paper presence, CIS reader, front and upper cover open, external low paper, Sensors tilting slide position (only for models with selector), dual feeder paper input (only for models with dual feeder) Emulations CUSTOM/POS, SVELTA Windows XP...
  • Page 118 PRINTER Resolution KPM862 STD KPM862 EJC KPM862 vSEL KPM862 hSEL KPM862 DF KPM862 DF-EJC KPM862 DF-vSEL KPM862 DF-hSEL 203 dpi (8 dot/mm) KPM862 VR TK862 STD TK862 EJC TK862 DF TK862 DF-EJC TK862 VR TK862 VR DF KPM863 STD KPM863 EJC...
  • Page 119 PAPER Thermal rolls, heat-sensitive side on outside of roll Type of paper Thermal Fan-fold module Paper width from 40 mm to 86 mm Paper weight KPM862 STD KPM862 EJC KPM862 vSEL KPM862 hSEL KPM862 VR KPM863 STD from 70 g/m...
  • Page 120 Minimum ticket length KPM862 STD KPM862 vSEL KPM862 hSEL KPM862 DF KPM862 DF-vSEL KPM862 DF-hSEL KPM862 VR KPM863 STD 50 mm KPM863 vSEL KPM863 hSEL KPM863 DF KPM863 DF-vSEL KPM863 DF-hSEL TK862 STD TK862 DF TK862 VR KPM862 EJC KPM862 DF-EJC...
  • Page 121 0.08 A POWER SUPPLY ELECTRICAL SPECIFICATIONS code 963GE020000042 (optional for KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF, KPM862 DF-EJC, KPM862 vSEL, KPM862 DF-hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF, KPM863 DF-EJC, KPM863 DF-vSEL and KPM863 DF-hSEL, included with TK862 STD, TK862 EJC, TK862 DF,...

  • Page 122: Character Speciications

    9.2 Character speciications KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM862 VR, TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF Character set Character density 11 cpi...

  • Page 123: Device Dimensions

    9.3 Device dimensions KPM862 STD, KPM862 VR, KPM863 STD Length 163.8 mm Height 96.5 mm Width 152.5 mm Weight 2150 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 152.5 139.5 159.3 48.75 52.5...
  • Page 124 KPM862 EJC, KPM863 EJC Length 182.9 mm Height 96.5 mm Width 152.5 mm Weight 2300 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 23.6 24.3 152.5 52.5 48.75...
  • Page 125 KPM862 vSEL, KPM863 vSEL Length 240.5 mm Height 96.5 mm Width 152.5 mm Weight 2750 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 62.5 Upper ticket exit Lower ticket exit Section 81.2 24.3 152.5 48.75 52.5...
  • Page 126 KPM862 hSEL, KPM863 hSEL Length 240.5 mm Height 96.5 mm Width 152.5 mm Weight 2750 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 62.5 Upper ticket exit Lower ticket exit Section 81.2 24.3 152.5 48.75 52.5...
  • Page 127 KPM862 DF, KPM863 DF Length 237.6 mm Height 104.5 mm Width 171 mm Weight 3400 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 52.5 48.7...
  • Page 128 KPM862 DF-EJC, KPM863 DF-EJC Length 256.6 mm Height 104.5 mm Width 171 mm Weight 3550 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. 23.6 52.5 48.7...
  • Page 129 KPM862 DF-vSEL, KPM863 DF-vSEL Length 313.2 mm Height 104.4 mm Width 155.5 mm Weight 4000 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. Upper ticket exit Lower ticket exit Section 81.2 48.75 52.5...
  • Page 130 KPM862 DF-hSEL, KPM863 DF-hSEL Length 313.2 mm Height 104.4 mm Width 155.5 mm Weight 4000 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed. Upper ticket exit Vertical ticket exit Section 81.2 48.75 52.5...
  • Page 131 TK862 STD, TK862 VR 216 mm (with cover closed) Length 274.9 mm (with cover open) 173 mm (with cover closed) Height 319.7 mm (with cover open) Width 170 mm Weight 4850 g All the dimensions shown in following igure are in millimetres. 62.9...
  • Page 132 TK862 EJC 223 mm (with cover closed) Length 274.9 mm (with cover open) 173 mm (with cover closed) Height 319.7 mm (with cover open) Width 170 mm Weight 5000 g All the dimensions shown in following igure are in millimetres. 62.9...
  • Page 133 TK862 DF, TK862 VR DF 246 mm (with cover closed) Length 274.9 mm (with cover open) 173 mm (with cover closed) Height 319.7 mm (with cover open) Width 170 mm Weight 6100 g All the dimensions shown in following igure are in millimetres. 62.9...
  • Page 134 TK862 DF-EJC 261 mm (with cover closed) Length 274.9 mm (with cover open) 173 mm (with cover closed) Height 319.7 mm (with cover open) Width 170 mm Weight 6250 g All the dimensions shown in following igure are in millimetres. 62.9...

  • Page 135: Device Dimensions With Vertical Ticket Tray

    9.4 Device dimensions with vertical ticket tray code 974LU010000003 (optional) TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF Length 334 mm Height 213 mm Width 170 mm All the dimensions shown in following igure are in millimetres and referred to devices with covers closed.

  • Page 136: Power Supply And Power Cord Dimensions

    POWER CORD code 26100000000311 and code 26100000000313 (optional for KPM862 STD, KPM862 VR, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF,...
  • Page 137 POWER CORD code 26100000000313 2000 POWER SUPPLY code 963GE020000042 AC INLET +24V DC OUTPUT WIRE 146.2 ± 0.5...

  • Page 138: Paper Speciication

    9.6 Paper speciication All the dimensions shown in following igures are in millimetres. Paper with black mark on the non-thermal side The following image shows the placement of the black mark on the non-thermal side of the paper. The black mark can be placed anywhere on the whole width of the paper. For more information about the use of paper with black mark see chapter PAPER WIDTH from 40 to 86 mm...
  • Page 139 Paper with barcode The following image shows the placement of the barcode on the ticket. The barcode must be printed on the non-thermal side of the paper and at 27 mm from the edge of the ticket to ensure the correct barcode reading when ticket alignment is performed.
  • Page 140 Fan-fold paper with hole The following image shows the placement of the hole on the paper. The hole can be positioned across the width of the ticket. To manage tickets with hole, set the parameters “Blackmark Pos. F1” and “Blackmark Pos. F2” (for models with dual feeder) to “Transparent”.

  • Page 141: Set Di Caratteri In Emulazione Custom/Pos

    9.7 Set di caratteri in emulazione CUSTOM/POS The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.6).
  • Page 142 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request...

  • Page 143: Character Sets In Svelta Emulation

    9.8 Character sets in SVELTA emulation In SVELTA emulation the device has 18 embedded fonts of varying width which may be accessed through control char- acters (see commands description in SVELTA emulation of command manual). The following list shows the font available and relative dimensions in dot:  ...

  • Page 145: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. KPM862 STD, KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM862 VR, KPM863 STD, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF,...

  • Page 147: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for device. KPM862 STD, KPM862 DF, KPM862 VR, KPM863 STD, KPM863 DF 963GE020000042 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.5)
  • Page 148 976LK010000003 SELECTOR DEVICE FOR VERTICAL FIXING (speciic irmware upgrade is required for using this accessory) 976LK010000004 RFID HF KIT 976LN010000001 EXTERNAL LOW PAPER SENSOR board with cable 850 mm long...
  • Page 149 KPM862 EJC, KPM862 vSEL, KPM862 hSEL, KPM862 DF-EJC, KPM862 DF-vSEL, KPM862 DF-hSEL, KPM863 EJC, KPM863 vSEL, KPM863 hSEL, KPM863 DF-EJC, KPM863 DF-vSEL, KPM863 DF-hSEL 963GE020000042 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.5)
  • Page 150 TK862 STD, TK862 EJC, TK862 DF, TK862 DF-EJC, TK862 VR, TK862 VR DF 963GE020000042 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.5) 26100000000313 POWER CORD UK PLUG length = 2 m (see paragraph 9.5) 974LU010000003...

  • Page 151: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.5).
  • Page 152 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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