Maytag MHWE301 Series Use & Care Manual page 16

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/help First try the solutions suggested here or visit our website at www.maytag.com/help
If you experience If you experience
Noises Noises
Clicking or metallic Clicking or metallic Door locking or unlocking. Door locking or unlocking.
noises noises
Objects caught in washer Objects caught in washer
drain system. drain system.
Gurgling or humming Gurgling or humming Washer may be Washer may be
draining water. draining water.
Water Leaks Water Leaks
Check the following for Check the following for Fill hoses not attached tightly. Fill hoses not attached tightly.
proper installation: proper installation:
Fill hose washers. Fill hose washers.
Drain hose connection. Drain hose connection.
Check household plumbing for leaks Check household plumbing for leaks
or clogged sink or drain. or clogged sink or drain.
Water or suds leaking Water or suds leaking Not using HE detergent or using too Not using HE detergent or using too
from door or rear of from door or rear of much HE detergent. much HE detergent.
cabinet cabinet
Door opened during "Add Clothes." Door opened during "Add Clothes."
Residue on door glass. Residue on door glass.
Washer not performing as expected Washer not performing as expected
Load not completely Load not completely Water level not visible on door or Water level not visible on door or
covered in water covered in water does not cover clothes. does not cover clothes.
Washer won't run Washer won't run Check for proper water supply. Check for proper water supply.
or ll, washer stops or ll, washer stops
working working
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for assistance and to possibly avoid a service call. for assistance and to possibly avoid a service call.
Possible Causes Possible Causes
The door will lock unlock and lock again. You will hear three The door will lock unlock and lock again. You will hear three
clicks after pushing START/PAUSE. This is normal. clicks after pushing START/PAUSE. This is normal.
Empty pockets before washing. Loose items such as coins Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items. It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket. buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a humming sound with It is normal to hear the pump making a humming sound with
periodic gurgling or surging as nal amounts of water are removed periodic gurgling or surging as nal amounts of water are removed
during the spin/drain cycles. during the spin/drain cycles.
Tighten ll-hose connection. Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated. Make sure all four ll hose at washers are properly seated.
Check that the drain hose is properly secured to drainpipe or Check that the drain hose is properly secured to drainpipe or
laundry tub. laundry tub.
Water can backup out of a clogged sink or drainpipe. Check all Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.) pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's directions based on your detergent and follow manufacturer's directions based on your
load requirements. load requirements.
Water can drip off the inside of the door when the door is Water can drip off the inside of the door when the door is
opened after the start of a cycle. opened after the start of a cycle.
Periodically clean the underside of the glass window to avoid Periodically clean the underside of the glass window to avoid
potential leaks. potential leaks.
This is normal for an HE front load washer. The washer senses load This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning. sizes and adds the correct amount of water for optimal cleaning.
Both hoses must be attached and have water owing to Both hoses must be attached and have water owing to
inlet valve. inlet valve.
Both hot and cold water faucets must be turned on. Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged. Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow. Check for any kinks in inlet hoses, which can restrict water ow.
Solution Solution