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TD iWL252 Manual

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TD iWL252/255
Merchant Guide: UnionPay Cards
For the
•
iWL252 (Bluetooth)
•
iWL255 (3G Wireless)

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Summary of Contents for TD iWL252

  • Page 1 TD iWL252/255 Merchant Guide: UnionPay Cards For the • iWL252 (Bluetooth) • iWL255 (3G Wireless)
  • Page 2 The Toronto-Dominion Bank. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD is under license. Other trademarks and trade names are those of their respective owners.

  • Page 3: Table Of Contents

    UnionPay Cards Merchant Guide Table of Contents Who should use this guide? ............1 What is UnionPay? ..................... . . 1 How do I identify a UnionPay card? ..............
  • Page 4 This page is intentionally left blank. - ii -...

  • Page 5: Who Should Use This Guide

    UnionPay Cards Merchant Guide Who should use this guide? You should use this guide if you are a client of TD Merchant Solutions and perform transactions involving UnionPay credit or debit cards during the course of your daily business. What is UnionPay? UnionPay is an international payment brand that is becoming more commonly used worldwide. You will see either single branded cards (UnionPay only) or co-branded cards (UnionPay and another payment brand). * More brands may be added overtime. How do I identify a UnionPay card? UnionPay cards are easy to identify by their logo shown below. UnionPay cards Currently they offer the following cards: Sin gl e b ran d e d C o - b ran d e d...

  • Page 6: Restrictions

    Restrictions The following are not allowed for UnionPay cards: • A ccount selection (chequing or savings) on • Partial sale approvals debit card transactions - a default setting will • Transactions in foreign currencies be used • Voice authorization / forced post transactions • No signature required (NSR) transactions • Cashback • Offline authorizations Sale (credit or debit card) Merchant Name Address Press / F1. City, Province Merchant Number nter the total dollar amount for the sale and Terminal ID press OK. C ustomer confirms the dollar amount and presses SALE Yes or No.
  • Page 7 UnionPay Cards Merchant Guide SPLIT OR PAY FULL? SELECT PAYMENT ENTER AMOUNT (optional) OPTION TIP? CONFIRM PAYMENT CONFIRM AMOUNT (optional) OPTION SELECT PAYMENT OPTION INSERT CONTACTLESS SWIPE CARD CARD UNIONPAY CO-BRAND ENTER PIN (optional) RECEIPTS (optional) FINISHED - 3 -...

  • Page 8: Sale (Phone Or Mail)

    Sale (phone or mail) Merchant Name Address City, Province These instructions are used for sales where the card is not • Merchant Number present. If the card is present at sale, see Sale (credit card). Terminal ID If you use the incorrect sale transaction you could incur extra charges.

  • Page 9: Return

    You can only perform a return on a transaction that has already City, Province been submitted for reimbursement. Merchant Number Terminal ID Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions Help RETURN Desk at 1-800-363-1163. 06-16-2016 12:41:02 Acct # 476173******0010 P ress OK  Return.

  • Page 10: Pre-Authorizations

    Pre-authorizations This transaction is generally used by hotels, restaurants that deliver food and car rental agencies. By running a pre-authorization the merchant verifies that the customer’s credit card currently has the available funds for the purchase. The pre-authorized amount is charged upon completion of the transaction at a later time or date. Restrictions • A ctivate on terminal(s) - If you wish to use pre-authoriizations in your business, you must contact TD Merchant Solutions Help Desk to activate it. • Pre-authorizations can be left open for 10 days maximum. Steps The pre-authorization option has two steps: • Open • Close Open a pre-authorization Merchant Name Address Perform this transaction if you wish to create a new pre-authorization. City, Province Press / F3 key. Merchant Number Terminal ID nter the total dollar amount for the pre-authorization and press OK. PREAUTHORIZATION C ustomer selects one of the following payment methods: 06-16-2015 12:41:02 Insert, Swipe or Contactless.

  • Page 11: Close A Pre-Authorization

    UnionPay Cards Merchant Guide Close a pre-authorization Merchant Name Address Perform this transaction if you need to close an existing City, Province pre-authorization. Merchant Number Press key. Terminal ID E nter the trace number from the initial pre-authori- PRE-AUTH COMP. zation receipt and press OK. 06-16-2016 14:57:07 Close the pre-authorization: Comp or Back. Acct # 455763******4444 nter the tip amount signed for by the client on Exp Date: 10/18 Card Type UP the original receipt and press OK. Name: nnnnnnn C onfirm the dollar amount and press: Accept or Trace # 40001 Change.
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  • Page 13 Call Centre Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday – Friday, 8 a.m. – 8 p.m. ET Printer / Stationery Supplies: Monday – Friday, 8 a.m. – 5 p.m. ET Documentation Portal This Guide covers the most commonly used information in order to get you started. Your terminal has more features and functionality to explore on our documentation portal www.TDMerchantSolutions.com/ResourceCentre.
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