Troubleshooting - Bissell HEALTHY HOME VACUUM 61Z4 Series User Manual

T
roubleshooting
Vacuum cleaner won't turn on
Possible causes
1. Power cord not plugged in
2. Thermal protector activated
3. Upper handle not fully attached
brush not rotating
Possible causes
1. Brush button turned to "OFF"
2. Vacuum is in upright position
3. Brush is jammed
4. Brush needs to be reset
5. Upper handle not fully attached
Vacuum cleaner won't pick up or low suction
Possible causes
1. Incorrect height setting
2. Hose not properly positioned
3. Dirt container not installed properly
4. Dirt container full
5. Clog in cleaner
6. Filters are dirty
7. Hose not properly attached
8. Filter door and/or gasket missing
or not installed properly
16 16
w w w . b i s s e l l . c o m
WaRnInG:
to reduce the risk of electric shock,
turn power off and disconnect
plug from electrical outlet before
performing maintenance or

troubleshooting.

Remedies
1. Check electrical plug
2. Allow cleaner to cool for 30 minutes, see
pg. 13
3. Remove upper handle and re-attach
Remedies
1. Make sure brush button is in "ON" position
2. Recline vacuum to operate brush
3. Remove obstruction/debris or unplug cleaner
to reset brush, see page 14
4. Unplug cleaner to reset brush, see page 14
5. Remove upper handle and re-attach
Remedies
1. Turn dial to lower setting
2. Make sure hose is fully seated in hose
base and diverter is seated up to the left
3. Check assembly of upper and lower portions,
correctly position and snap into place
4. Empty dirt container
5. Follow instructions on pg. 12-13 for
clearing clogs
6. Check and clean foam filter, check and
replace HEPA filter cartridge if needed
7. Make sure hose cuff is locked into the
bottom left side of vacuum
8. Check filter door and gasket for proper
position