Uniden EXP1240 Installation Manual
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Uniden EXP1240 Installation Manual

Uniden EXP1240 Installation Manual

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EXP1240 System Installation Guide
Revision 06
EXP1240 SIP DECT System:
Installation Guide
Revision 06, July 7, 2013
© Uniden America Corp., Irving, TX
CONFIDENTIAL AND PROPRIETARY
© 2013 Uniden America Corp.
PROPRIETARY AND CONFIDENTIAL
Page 1 of 71

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  • Page 1 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 EXP1240 SIP DECT System: Installation Guide Revision 06, July 7, 2013 © Uniden America Corp., Irving, TX CONFIDENTIAL AND PROPRIETARY © 2013 Uniden America Corp. PROPRIETARY AND CONFIDENTIAL Page 1 of 71...

  • Page 2: Table Of Contents

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Contents Introduction .......................... 7 Important Safety Instructions! ..................... 7 Check the Box Contents ............................7 About This Document ........................8 Purpose and Audience ............................. 8 Manual Conventions ..............................8 Terms used in this manual ............................
  • Page 3 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Configuring the Primary Base Station ........................32 Configuring Level 1 Base Stations .......................... 33 Configuring Base Stations at Level 2 and Up ......................36 Removing Base Station(s) from a Multi-Cell System ....................37 Changing the Primary Base Station in a Chain .......................
  • Page 4 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table of Figures Figure 1 Base station front view ....................10 Figure 2 Base station rear view ..................... 10 Figure 3 Connecting the base station ................... 11 Figure 4: Base mounting dimensions ....................
  • Page 5 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 30: Firmware Update server information ............... 42 Figure 31: Firmware Update screen ..................43 Figure 32: Firmware update progress (Extensions screen) ............45 List of Tables Table 1: Terms ..........................
  • Page 6 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 25: Settings for this unit parameters ................65 Table 26: DECT system settings parameters ................66 Table 27: Base station settings parameters ................66 Table 28: Base Station Group parameters ................. 67 ©...

  • Page 7: Introduction

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Introduction Important Safety Instructions! When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...

  • Page 8: About This Document

    Purpose and Audience • This document describes the configuration, customization, management, operation, maintenance and trouble shooting of the EXP1240 VoIP System. • It is intended for use by system installers or integrators who have a background in TCP/IP and SIP networks.

  • Page 9: Table 1: Terms

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 1: Terms Base station The primary component of the system. The base station manages connections with the SIP server or VoIP PBX and handles call control and audio routing for handsets.

  • Page 10: Hardware Setup

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 VLAN Virtual Local Access Network VOIP Voice Over Internet Protocol Type of Service (policy based routing) Uniform Resource Locator User Agent Hardware Setup Base Station Figure 1 Base station front view...

  • Page 11: Figure 3 Connecting The Base Station

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 1) Connect a standard Ethernet cable (Cat 5 or higher) to the Ethernet/PoE jack on the rear of the base station. Route the cable through the channel as shown below.

  • Page 12: Wall Mounting The Base Station

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Color State Meaning Factory reset warning. A factory reset has been Blinking initiated or is in progress. No Ethernet connection available Blinking Handset registration failed. Briefly on Reboot to start after firmware update.

  • Page 13: Handset And Charger

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Handset and Charger Figure 5: Handset front view Figure 6: Charger top view © 2013 Uniden America Corp. PROPRIETARY AND CONFIDENTIAL Page 13 of 71...

  • Page 14: Charging The Battery

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Charging the battery 1) Install the handset battery as shown below. (For more detailed instructions, see the End User’s Guide.) Figure 7: Installing the handset battery Remove the battery...

  • Page 15: Initial System Configuration

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Initial System Configuration This guide assumes that the EXP1240 system will be installed in a network environment where the following servers are already installed and functioning: • SIP server/VoIP PBX • DHCP server •...

  • Page 16: Using The Base Station Interface

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 4: Summary: Basic system configuration Step Screens used Notes General System Settings 1. Change the name that appears at the top of the configuration screens, specify a...

  • Page 17: Configuring General System Settings

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 ∘ If your network supports Dynamic DNS, then type in the ipdect<{MAC}> address bar of your browser (just insert the MAC address of the base station in place of {MAC} 2) Enter the user ID and password.

  • Page 18: Change Configuration And Management Settings

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Change Configuration and Management Settings 1) In the left panel of the screen, select . This opens the screen. Management Management Figure 10: screen Management 2) In the...

  • Page 19: Change The Default Password

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 ∘ : This will output normal operation event logs targeted for Normal Operation an administrative audience. Event logs included are incoming call, outgoing call, handset registration, DECT location, firmware updates, call lost due to busy, critical system errors, and general system information.

  • Page 20: Configure The Network Settings Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 12: screen Country 2) Select the country that best represents the PSTN standards the system should use. 3) Click Save & Reboot. When the base station finishes rebooting, the interface will use the new language.

  • Page 21: Configure Time Settings

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 2) Enter the correct settings for your network and click Save. Refer to Appendix A: Software Reference on page 46 if you need more information on these fields.

  • Page 22: Configuring The Sip Server Settings

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 6) After the base station reboots, verify the time settings updates. ∘ Check the Home/Status screen to be sure the time has updated correctly. ∘ Check the...
  • Page 23 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Selecting YES indicates If information in “rport” and “received” parameters is different from local information. Base will perform new SIP registration with the new information in “Contact” header. If information in “rport and “received”...

  • Page 24: To Edit An Existing Server

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 4) When you're finished, click Save. The new server and its IP address are added to the list on the left. 5) Repeat this process for each SIP server you want to configure for this system.

  • Page 25: Figure 17: Add Extension Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 17: screen Add Extension Enter the handset phone number or SIP username as configured Extension on the SIP server or VoIP PBX. Authentication User Enter the name and password you use to register with the...

  • Page 26: To Edit An Extension

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 4) Click Save when you’re finished. 5) Repeat the process for each extension you want to program for this server. To program extensions for a different server, select the new server on the main screen.

  • Page 27: Figure 18: Extensions Screen, No Handsets Registered

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 18: screen, no handsets registered Extensions 2) Click Register Handset(s) to put the base station into registration mode. The base station will remain in registration mode for 5 minutes.

  • Page 28: To Deregister A Handset

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 20: screen, three handsets registered Extensions To deregister a handset 1) Click the check box beside the handset(s) you want to deregister. 2) Click . When the base station asks you to confirm, click Deregister Handset(s) OR click Cancel to leave the handset registered to this extension.

  • Page 29: Multiple Base (Multi-Cell) Systems

    Multiple Base (Multi-cell) Systems Introduction To install a EXP1240 system with more than one base, you must configure it as a multi- cell system. This section explains how to configure multi-cell systems. For detailed information on multi-cell operation and the difference between single and multi-cell systems, see the Network Planning Guide.

  • Page 30: Figure 21: Sample Multi-Cell System

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 21: Sample multi-cell system © 2013 Uniden America Corp. PROPRIETARY AND CONFIDENTIAL Page 30 of 71...

  • Page 31: Setting Up A Multi-Cell System

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 5: Sample multi-cell system information Base Station RPN (assigned by system) Synchronization Source Base #0 RPN 00 (self) Base #1 RPN 00 (Base #0) Base #2...

  • Page 32: Configuring The Primary Base Station

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Configuring the Primary Base Station You will need to perform the following steps on the primary base station only. See page 33 for information on all other base stations.

  • Page 33: Configuring Level 1 Base Stations

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 7) If you want the base station to log low level multi cell debug information in the System Log, set the . (This log contains a Multi cell debug field...

  • Page 34: Figure 24: Multi-Cell Screen After Configuration

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 24: screen (top) after configuration Multi-cell 9) Keep the Auto configure DECT sync source tree set to Disabled. 10) In the field, enter the maximum number Number of SIP accounts before distributed load of handset registrations (up to 30) for each base station.

  • Page 35: Figure 26: Base Station Group Table, Synchronization Complete (Multi-Cell Screen)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 ∘ The of the base station you are logged into should show IP Status field This unit . Any other base stations in this chain should show Connected (i.e.,...

  • Page 36: Configuring Base Stations At Level 2 And Up

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 27: table, Level 1 complete ( screen) Base Station Group Multi-cell Configuring Base Stations at Level 2 and Up 1) Place the first Level 2 base station at its final location. (See the Network Planning Guide for information on the proper placement of base stations.)

  • Page 37: Removing Base Station(S) From A Multi-Cell System

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Figure 28: table, Level 2 added ( screen) Base Station Group Multi-cell ∘ Select a synchronization source for this base station in the DECT sync source list (usually, this is the base station with the strongest signal). Wait until this base station locks onto the synchronization source, then click Save.

  • Page 38: Changing The Primary Base Station In A Chain

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 3) Check the Extensions screen to see if any extensions are registered to the base station to be removed. The State column displays which base station the handset extensions are registered.
  • Page 39 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 9) After reboot, on the Home/Status screen, verify that it reads Multi cell Ready (Keep-alive) Secondary 10) Login to the new primary base station. On the screen, verify that it reads...

  • Page 40: System Maintenance

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 System Maintenance Backing Up Configuration Settings 1) Configure the first base station completely and save the configuration. 2) In the left hand panel, click on Configuration . This opens the Configuration screen.

  • Page 41: Restoring A Configuration

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Restoring a Configuration 1) Login to the base station interface (see page 16), and go to the Configuration screen. 2) Click Browse and select the configuration file for this base station.

  • Page 42: Valid Server, Folder, And Firmware File Name Examples (Handsets)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Valid server, folder, and firmware file name examples (handsets) • tftp://update.abc.com/ipdect/firmware/Pegasus/PegasusSW_4181_v0019.fwu • tftp://abc.com/firmware_update/Pegasus/PegasusSW_4181_v0007.fwu • tftp://192.168.10.207/fwupdate/Pegasus/PegasusSW_4181_v0023.fwu Configuring the Firmware Update Settings Login to the base station interface (see page 16), and go to the Firmware Update screen.

  • Page 43: Updating Base Station Firmware

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Handset firmware files update.abc.com /ipdect/firmware /Pegasus/ PegasusSW_4181_v0019.fwu abc.com /firmware_update /Pegasus/ PegasusSW_4181_v0007.fwu 192.168.10.207 /FWupdate /Pegasus/ PegasusSW_4181_v0107.fwu 6) Click Save when you're finished. This information is saved in the base station so you don't have to re-enter it every time you want to update the firmware.

  • Page 44: Updating Handsets

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 8) Under the Update Base Stations section, select Update this BaseStation only to update only the base station you are currently connected to. To update all base stations at the same time, select Update all BaseStations.

  • Page 45: To Verify The Firmware Update

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 handset registrations across different base stations in the same system, you will reduce the amount of time needed for firmware updates. 11) Login to the base station configuration interface (see page 16), and go to the Firmware screen (see Figure 31 on page 43).

  • Page 46: Appendix A: Software Reference

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Appendix A: Software Reference Base Station Configuration Interface • To open the configuration interface, open a web browser window and enter the IP address of the base station you want to configure in the address bar.

  • Page 47: Global Buttons And Options

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Screen Purpose Multi cell Configure base stations to operate in a multi-cell chain. Display complete settings for the base station and the servers it relies Configuration on. You can copy these settings to create a configuration file.

  • Page 48: Home/Status Screen (Read Only)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Home/Status Screen (Read Only) Table 8: Options Home/Status Button or Option Function Reboot the connected base station. If there are any active calls on Reboot the base station, it will not reboot.

  • Page 49: Extensions Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Item Definition System Type The signalling protocol used to communicate with the SIP Server. RF Band The DECT radio band currently in use by this base station.

  • Page 50: Add Extension And Edit Extension Screens

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Option Description Check All Select all extensions for this server. Uncheck All Clear all check mark or selections. Delete extension(s) Remove the selected extensions. Register a handset or handsets to use the selected extension or Register handset(s) extensions.

  • Page 51: Table 11: Add Extension And Edit Extension Parameters

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 12: parameters Add extension Edit extension Parameter Description Enter the handset phone number or SIP username as configured on Extension the SIP server or VoIP PBX.

  • Page 52: Servers Screen

    EXP1240 System Installation Guide Revision 06 Servers Screen Table 13: Servers options Option Description Add Server Provision a new SIP server for the EXP1240 system. Remove Server Remove the selected SIP server from the system. Table 14: parameters Servers Parameter Description –...
  • Page 53 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description Enter the IP address of the SIP server optionally followed by the port number you want the base to use. Use one of the following formats: Registrar IP address (e.g., 192.168.0.1...

  • Page 54: Network Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Network Screen Table 15: parameters IP Settings Parameter Description Select whether this base station gets its IP address from a DHCP server DHCP/Static IP or uses a static IP address.

  • Page 55: Table 15: Vlan Settings Parameters

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description (static IP address only) Enter the IP address of the router that acts as an Default entrance to the network or provides a default route for communicating Gateway with hosts on remote networks.

  • Page 56: Table 17: Nat Settings Parameters

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 18: parameters NAT Settings Parameter Description Select if you want the system to use RPORT in SIP messages. Enabled This will also cause the base stations to send Keep Alive messages Enable RPORT according to the Keep Alive time.

  • Page 57: Management Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Management Screen Table 20: parameters Management Settings Parameter Description Enter the name you want this base station to display at the top of Base Station Name the interface screens.
  • Page 58 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description Select to have this base station copy low-level SIP debug Enabled messages onto the configuration server. SIP logs are named in the Upload of SIP Log format of {MAC_address}_SIP_{timestamp}.log...

  • Page 59: Firmware Update Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Firmware Update Screen Table 21: screen options Firmware Update Option Description Start the handset firmware update OR save changes on this screen. – If the required version field for a handset type has any value other than clicking Save triggers the firmware update process for any handset of that handset type which is not at the required version.

  • Page 60: Table 21: Firmware Update Settings Parameters

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 22: parameters Firmware Update Settings Parameter Description Enter the IP address or URL of the server that hosts the Firmware update server firmware update files. This server must be available before address starting an update.

  • Page 61: Time Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description Update all base stations Update the firmware on all base stations in this system. Time Screen Table 25: parameters Time Settings Parameter Description Enter the IP address or URL of the server that distributes Time Server reference clock information;...
  • Page 62 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description Select whether the time server adjusts one hour forward for Daylight Saving Time daylight savings time ( ), does not adjust for daylight Enable (DST)

  • Page 63: Country Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Country Screen Select the country that best represents the tones and emergency dialing you want to use for the system. Reboot the base station to activate the new setting.

  • Page 64: Multi Cell Screen

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Enter the filename (CSV file) of a contact list you want to import into the system’s central directory, then click Load. Importing a new file will replace the existing contact list.
  • Page 65 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Table 26: parameters Settings for this unit Parameter Description Select to allow this base station to operate in a multi-cell or Enable Multi cell system daisy chain system.
  • Page 66 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description Select: – Off – To not include any multi cell logs in the syslogs. This is the recommended setting unless requested otherwise by a technician. A lot of logs are generated when the other selections are chosen.
  • Page 67 All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameter Description SIP support for Select to allow more than one handset to use the same Enabled multiple registrations extension or SIP account; if this feature is not supported by the per account SIP server, this field is disabled.

  • Page 68: Configuration Screen (Read Only)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Parameters Description Base station Displays the name of each base station (as configured on the name screen) Management Configuration Screen (read only) © 2013 Uniden America Corp.

  • Page 69: Syslog Screen (Read Only)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 Syslog Screen (read only) © 2013 Uniden America Corp. PROPRIETARY AND CONFIDENTIAL Page 69 of 71...

  • Page 70: Sip Log Screen (Read Only)

    All manuals and user guides at all-guides.com EXP1240 System Installation Guide Revision 06 SIP Log Screen (read only) © 2013 Uniden America Corp. PROPRIETARY AND CONFIDENTIAL Page 70 of 71...

  • Page 71: Appendix B: Rfpi Numbers

    • Equipment Installer's Code (EIC), characters 2 through 5 A preset code that allows terminals to distinguish between separate DECT networks. The minimum value is 0000; the maximum is FFFF. The default value for the EXP1240 system is 16E6. • Fixed Part Number (FPN), characters 6 through 8: A geographically unique identity transmitted to DECT networks to help distinguish between communications in different cells or chains.

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