1.7 Returns Procedure - SPX Pearlpoint P374 User Manual

Section 1

1.7 RETURNS PROCEDURE

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If any equipment has to be returned to Pearpoint for repair or servicing, please
note the following precautions to be taken to ensure safe passage:
Always contact your service agent in advance.
Retain the original packaging material and re-use wherever possible.
If the original packaging material is not available, select a heavy duty
cardboard box and make liberal use of bubble pack or polystyrene
material to cushion and prevent movement of the component.
Clearly identify all equipment with the customer's name and address.
Where relevant, attach "Fragile" and "This Way Up" labels to the
packaging.
To the outside of one box, attach a copy of your order or work
instructions. Enclose these in an envelope, including your name and
address.
Never transport generators with fuel on board.
Always clean all contamination from the equipment prior to sending it to
Pearpoint.
Flexirods must be securely retained within the coiler or transportation
cage.
Equipment should be insured for carriage damage or loss.
P374 System User Manual
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