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Troubleshoot Your Camera
Collect Camera Logs with Webex Meetings
If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature
within Webex Meetings to capture camera logs for troubleshooting.
Procedure
Step 1
Click Help > Send Problem Report.
Step 2
Choose a problem type and the meeting or session where you are having issues.
Step 3
Provide some details by adding a description.
Step 4
Click Send Report.
Cisco Technical Support
Cisco provides around-the-clock technical support services, both online and over the phone to all customers,
partners, resellers, and distributors who hold valid Cisco service contracts.
You should have your Cisco.com User ID, Contract, and Serial numbers ready when you contact Cisco Support
to prevent any delays with your support request.
In addition, support staff need the following information:
• Serial number—Every device has a serial number on the surface of the clip.
• Time and date issue occurred—Support staff use device logs or cloud metrics to troubleshoot issues. It
• Device Logs—Support staff may require the device logs to identify the root cause of your issue.
• A brief description—Include any actions prior to the incident.
Most firmware issues can be resolved by support staff without a Return Material Authorization (RMA). It is
best to use the RMA process for hardware issues.
You can find a list of Cisco worldwide support centers at
tsd-cisco-worldwide-contacts.html.
Return Materials Authorization Checklist
Returning a device can be a time consuming experience. Before you start the Return Materials Authorization
(RMA) process, try the following:
• Try the device on a different computer.
• Check and see if the issue occurs on another device.
• Reboot the device.
is helpful to have the approximate local time and date.
Collect Camera Logs with Webex Meetings
https://www.cisco.com/c/en/us/support/web/
Webex Desk Camera Administration Guide
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