Accessory Hub Can't Detect The Camera; Camera Logs; Collect Logs With The Camera App - Cisco Webex Administration Manual

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Troubleshoot Your Camera

Accessory Hub Can't Detect the Camera

Problem

Cisco Accessory Hub doesn't detect the camera.

Solution

• Check your Google Chrome version and update it to version 86 or later. Earlier versions aren't supported.

• Enable Experimental Web Platform features on Chrome. Follow these steps:

You can use the camera logs to diagnose and troubleshoot issues with the camera such as dropped frame rates

or poor video quality.

There are several ways you can capture the camera logs:

• Collect camera logs with the Webex Desk Camera app.

• Get camera logs with the Cisco Accessory Hub at https://upgrade.cisco.com/accessories.

• Send camera logs with Webex or Webex Meetings.

Collect the camera logs if you encounter problems with your camera or the camera app. The collected log

files are saved as compressed files at the following locations:

• For Windows:

• For Mac OS:

The network bandwidth determines the video resolution in Webex meetings or calls. If the bandwidth

allows, the default resolution is 720P@30fps for Webex App or Webex Meetings, and 1080P@30fps

for Webex Room devices.

• If the quality of your self view looks bad, then adjust the resolution in the Webex Desk Camera app.

1. Enter chrome://flags/ in your Chrome browser window.

2. Scroll down and locate Experimental Web Platform features, and enable it.

3. Restart Chrome.

Troubleshoot Your

Camera, on page 17

C:\Users\<user_ID>\AppData\Roaming\Cisco Webex Desk Camera

Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera

Accessory Hub Can't Detect the Camera

Webex Desk Camera Administration Guide

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