I Can't See My Preview On Webex App Or Webex Meetings; Video Quality Is Poor - Cisco Webex Administration Manual

I Can't See My Preview on Webex App or Webex Meetings

• If you are using a computer with Mac OS, make sure that the Webex Desk Camera app is allowed to use
• If you connect the camera to the Thunderbolt port on a Lenovo computer, keep the port driver updated.
• Restart your computer.
I Can't See My Preview on Webex App or Webex Meetings
Problem
The camera is connected and is configured correctly, but the video doesn't preview on Webex App or Webex
Meetings.
Solution
• Close any other applications that are using the camera. Then, go to Webex App or Webex Meetings and
• Slide the privacy shutter to the far right side to open it.
• Disconnect and reconnect your camera.

Video Quality is Poor

Problem
Your video quality that the meeting participants see is poor or subpar.
Solution
• Check if the lens gets dirty. Clean it with a soft cloth.
• Check your self-view image quality on the meeting app or on the camera app.
Webex Desk Camera Administration Guide
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the camera and the microphone. Do the following actions to configure the settings:
1. Go to Apple menu > System Preferences > Security & Privacy > Privacy.
2. Enable Cisco Webex Desk Camera on the Camera and Microphone panels respectively.
Go to Lenovo Support for the driver update.
Note Frame rate drop occurs when using the camera on the Thunderbolt port.
do the following actions:
1. Select another camera in the camera list. For example, select the system integrated camera.
2. Select Webex Desk Camera again.
• If the self view looks good, then the problem may be with the network bandwidth. Work with your
network service provider to test your network performance and enhance the bandwidth.
Troubleshoot Your Camera