Table of Contents
Advertisement
ç
CAUTION or
WARNING
Ó
Electrical
Shock Hazard
CAUTION or WARNING
Safety Information
We use note, caution and warning symbols throughout this book to draw your attention to
important operational and safety information.
A "NOTE" marks a short message to alert you to an important detail.
A "CAUTION" safety alert appears with information that is important for protecting your
equipment and performance. Be especially careful to read and follow all cautions that apply
to your application.
A "WARNING" safety alert appears with information that is important for protecting you,
others and equipment from damage. Pay very close attention to all warnings that apply to
your application.
ç
The safety alert symbol,
CAUTION or WARNING statement.
The electrical hazard symbol,
hazard CAUTION or WARNING safety statement.
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration infor-
mation to verify that your selections are consistent with your application: inputs, outputs,
alarms, limits, etc. If the problem persists, you can get technical assistance from your local
Watlow representative (see back cover), by e-mailing your questions to wintechsupport@watlow.
com or by dialing +1 (507) 494-5656 between 7 a.m. and 5 p.m., Central Standard Time (CST).
Ask for for an Applications Engineer. Please have the following information available when
calling:
• Complete model number
• User's Manual
Warranty
The Series SD is manufactured by ISO 9001-registered processes and is backed by a three-
year warranty.
Return Material Authorization (RMA)
1.
Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization
(RMA) number before returning any item for repair. If you do not know why the product
failed, contact an Application Engineer or Product Manager. All RMA's require:
•
Ship to address
•
Contact name
•
Method of return shipment
•
Detailed description of the problem
•
Name and phone number of person returning the product.
2.
Prior approval and an RMA number from the Customer Service Department is required
when returning any product for credit, repair or evaluation. Make sure the RMA number is
on the outside of the carton and on all paperwork returned. Ship on a Freight Prepaid basis.
3.
After we receive your return, we will examine it and try to verify the reason for returning it.
4.
In cases of manufacturing defect, we will enter a repair order, replacement order or issue
credit for material returned. In cases of customer mis-use, we will provide repair costs and
request a purchase order to proceed with the repair work.
5.
To return products that are not defective, goods must be be in new condition, in the
original boxes and they must be returned within 120 days of receipt. A 20 percent restocking
charge is applied for all returned stock controls and accessories.
6.
If the unit is unrepairable, you will receive a letter of explanation. and be given the
option to have the unit returned to you at your expense or to have us scrap the unit.
7.
Watlow reserves the right to charge for no trouble found (NTF) returns.
The Series SD User's Manual is copyrighted by Watlow Winona, Inc., © February 2006 with
all rights reserved.
(an exclamation point in a triangle) precedes a general
Ó
(a lightning bolt in a triangle) precedes an electric shock
• All configuration information
• Factory Page
•
•
•
•
Bill to address
Phone number
Your P.O. number
Any special instructions
Advertisement
Table of Contents
