Bartec TC77ex-NI Faq
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Bartec TC77ex-NI Faq

Touch computer mobile computer reset options
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FAQ - Frequently Asked Questions
Mobile Computer
Reset Options
Relevant for
 Touch Computer TC77
Status: May 2021
Reservation: Technical data subject to change without notice. Changes, errors and
misprints may not be used as a basis for any claim for damages.
BARTEC
GmbH
Max-Eyth-Straße 16
Fon: +49 7931 597-0
97980 Bad Mergentheim
Fax: +49 7931 597-119
GERMANY
-NI
ex
Support:
em-support@bartec.com
Download:
http://automation.bartec.de
Internet:
www.bartec.com

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  • Page 1  Touch Computer TC77 Status: May 2021 Reservation: Technical data subject to change without notice. Changes, errors and misprints may not be used as a basis for any claim for damages. BARTEC GmbH Max-Eyth-Straße 16 Fon: +49 7931 597-0 Support: em-support@bartec.com...

  • Page 3: Table Of Contents

    Touch Computer TC77 Table of content FAQ: Touch Modes Information of this FAQ ........................2 Reference documents ...................... 2 About Reset Options ..........................3 Buttons for navigation ....................... 4 Soft reset ............................... 5 Hard reset .............................. 6 Enterprise reset ............................. 7 Downloading the Enterprise Reset Package ..............

  • Page 4: Information Of This Faq

    Important advice and information for the effective, efficient and environmentally sound use of the product. Reference documents All documents are available online from the following websites: ‒ BARTEC: www.bartec.com or https://automation.bartec.de/mobileE.htm Document BARTEC Explanation Quick Start Guide of: It contains: ...

  • Page 5: About Reset Options

    The following descriptions are written based on Android 10 on Touch Computer TC77 -NI. The procedure can vary on other Android versions or devices. The correct procedure is always described in the appropriate user guide of Zebra. All documents are available online from the following websites: BARTEC: www.bartec.com https://automation.bartec.de/indexE.htm Zebra: https://www.zebra.com/us/en/support-downloads/mobile-computers/handheld/tc77.html The following Zebra article can be used as additional resource for instructions about reset options.

  • Page 6: Buttons For Navigation

    Touch Computer TC77 FAQ: Reset Options Buttons for navigation Navigation buttons Button actions Picture Open drop down menu for following actions:  Turn device Off  Restart device  Take a screenshot 1. Power On/Off Action required for: button  Soft reset ...

  • Page 7: Soft Reset

    Touch Computer TC77 FAQ: Reset Options Soft reset Perform a soft reset if applications stop working. 1. Press and hold the Power button until the menu appears. Press the red marked button on picture. 2. Touch Restart. Subject to technical changes. Subject to technical changes.

  • Page 8: Hard Reset

    Touch Computer TC77 FAQ: Reset Options 3. The device reboots. Hard reset ATTENTION Performing a hard reset with a micro SD card installed in the device may cause damage or data corruption to the micro SD card. All un-saved data is lost after performing a hard reset. Perform a hard reset if the device stops responding.

  • Page 9: Enterprise Reset

    4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files. 5. Download the appropriate “Enterprise Reset” file to a host computer Download from BARTEC Download page: To download the system update package: 1. Go to the Zebra Support & Downloads web site, https://automation.bartec.de/indexE.htm...

  • Page 10: Using Micro Sd Card

    Touch Computer TC77 FAQ: Reset Options Using micro SD card It is strongly recommended that prior to use, you must format the microSD card on the device. 1. Copy the Enterprise Reset zip file to the root of the microSD card. A.
  • Page 11 Touch Computer TC77 FAQ: Reset Options 8. Use the Volume Up and Down buttons to navigate to the Enterprise Reset file. 9. Press the Power On/Off button. The Enterprise Reset occurs and then the device returns to the Recovery screen. Check if update was successful.

  • Page 12: Using Usb Drive

    Touch Computer TC77 FAQ: Reset Options Using USB drive The procedure for USB drive is identical to micro SD card procedure. Only difference is that you need a base station (cradle) type G7-A0Z0-0037 (and further required accessories) and a USB drive to connect it to the docking station. USB cable Host Computer AC line cord...

  • Page 13: Using Adb

    Bridge executable (adb.exe), and run the command adb. devices. Refer to label To download ADB, refer to this article: Setup and Configure ADB on Zebra Android Devices. ADB is not a Zebra or BARTEC tool and is provided by Google. Download and install the Support and Downloads: Android USB driver.
  • Page 14 Touch Computer TC77 FAQ: Reset Options 9. Once it is authorized, type in adb devices. It will display the <Serial Number> device. See type label on the TC77 -NI. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). If device number does not appear, ensure that ADB drivers are installed properly.
  • Page 15 Touch Computer TC77 FAQ: Reset Options 15. Use the Volume Up and Down buttons to navigate to Full OTA Package. 16. Press Power button. On the host computer command prompt window type: adb sideload <file> where: <file> = the path and filename of the zip file. The picture is created as an example with factory reset file.

  • Page 16: Factory Reset

    4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files. 5. Download the appropriate “Factory Reset” file to a host computer Download from BARTEC Download page: To download the system update package: 1. Go to the Zebra Support & Downloads web site, https://automation.bartec.de/indexE.htm...
  • Page 17 Touch Computer TC77 FAQ: Reset Options B. Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer. 2.
  • Page 18 Touch Computer TC77 FAQ: Reset Options 8. Use the Volume Up and Down buttons to navigate to the Factory Reset file. 9. Press the Power On/Off button. The Factory Reset occurs and then the device returns to the Recovery screen. Check if update was successful.

  • Page 19: Using Usb Drive

    Touch Computer TC77 FAQ: Reset Options Using USB drive The procedure for USB drive is identical to micro SD card procedure. Only difference is that you need a base station (cradle) type G7-A0Z0-0037 (and further required accessories) and a USB-C drive to connect it to the docking station. USB cable Host Computer AC line cord...

  • Page 20: Using Adb

    Bridge executable (adb.exe), and run the command adb. devices. Refer to label To download ADB, refer to this article: Setup and Configure ADB on Zebra Android Devices. ADB is not a Zebra or BARTEC tool and is provided by Google. Download and install the Support and Downloads: Android USB driver.
  • Page 21 Touch Computer TC77 FAQ: Reset Options 9. Once it is authorized, type in adb devices. It will display the <Serial Number> device. See type label on the TC77 -NI. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). If device number does not appear, ensure that ADB drivers are installed properly.
  • Page 22 Touch Computer TC77 FAQ: Reset Options 15. Use the Volume Up and Down buttons to navigate to Full OTA Package. 16. Press Power On/Off button. On the host computer command prompt window type: adb sideload <file> where: <file> = the path and filename of the zip file. The picture is created as an example with factory reset file.

  • Page 23: Using Stagenow

    Touch Computer TC77 FAQ: Reset Options Using StageNow To perform a “Factory Reset” using “StageNow”: “StageNow” is a Zebra freeware tool that is pre-installed on all TC77 -NI series. 1. On the device, swipe down and select the StageNow application. 2.
  • Page 24 Touch Computer TC77 FAQ: Reset Options 4. Device reboots and perform a factory reset. Subject to technical changes. 22/29 05/2021...

  • Page 25: Android Reset Options

    Touch Computer TC77 FAQ: Reset Options Android reset options Reset options available via Google Android operation system.  Wi-Fi & Bluetooth  App preferences  Erase all data (enterprise reset) You can find the reset options in following sub menu. 1.
  • Page 26 Touch Computer TC77 FAQ: Reset Options 3. In “System” menu, select Reset options. 4. Now the reset options are available. Subject to technical changes. 24/29 05/2021...

  • Page 27: Reset Wi-Fi & Bluetooth

    Touch Computer TC77 FAQ: Reset Options Reset Wi-Fi & Bluetooth This menu option will reset all network settings, including:  Wi-Fi  Bluetooth Reset app preferences This menu option will reset all preferences for apps what are:  Disabled apps ...

  • Page 28: Erase All Data (Enterprise Reset)

    Touch Computer TC77 FAQ: Reset Options Erase all data (enterprise reset) This menu option will reset/erase all data from internal storage including:  Your Google Account  System and app data and settings  Downloaded apps  Music  Photos ...

  • Page 29: Google Reset Options

    Touch Computer TC77 FAQ: Reset Options Google reset options In general different reset options available via Google Android operation system. Detailed information can be found on the Google support pages for Android and their utilities and applications. https://support.google.com/ Descriptions about device wipe, factory reset and other topics to remove accounts or users can be found under: https://support.google.com/a/answer/6328708#dev_factory_reset_protect&zippy=%2Cfactory-reset- protection...
  • Page 30 Touch Computer TC77 FAQ: Reset Options 3. Under the Advanced tab, click Environment Variables. 4. Select Path from the list of System variables then click the Edit button. 5. Click the New button to create a new entry in the path then click the Browse button to add the ADB folder.
  • Page 31 Touch Computer TC77 FAQ: Reset Options 7. Sign out and sign in again for this change to take effect. Subject to technical changes. Subject to technical changes. 29/29 09/2020 05/2021...

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