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RETURN GOODS POLICY (cont'd)
exactly as it was at the time of failure. Our inspection
and evaluation will attempt to determine the probable
cause of failure.
4. If our inspection reveals that the failed part was
defective, we will credit your account for the entire
amount of the part including your cost of return
freight. When incomplete parts are returned for credit,
their condition or state of incompletion will be
assessed against the credit claim at the sole
discretion of Aztec Products, Inc.
5. We also offer to do warranty related repairs free of
charge at our facility. Arrangements must be made in
advance as outlined above. We will not accept freight
Aztec Products, Inc. warrants its products to be free from defects in material and workmanship for
a period of one year from the date of sale. (Sidewinders will be warranted for one year or the total
wear time on a set of brushes, whichever comes first.) All engines are warranted by the
manufacturer of the engine. Honda is warranted for 2 years. The Onan engines are warranted for
3 years but can be extended to 5 years.
Aztec Products, Inc. agrees, at its discretion, to repair or replace at its own expense any product
or part(s) which examination proves to be defective in workmanship or materials provided that
the purchaser notifies Aztec Products, Inc. directly, within the warranty period and follows the
Return Policy.
This warranty does not apply to or cover equipment damaged by misuse, abuse, neglect,
accident, or any use not specified in the instruction manual, or any other circumstances that are
clearly out of the control of Aztec Products, Inc. or their authorized agents.
The propane devices are to be regarded as non-serviceable equipment. All repairs or changes must
be made under the supervision or arrangement of Aztec Products, Inc. or their agents unless
prior written consent has been issued. Any deviation from this arrangement shall make the owner
of the equipment and/or party involved in those changes responsible for any and all damages
resulting from such changes.
The foregoing is the entire and only Aztec Products, Inc. warranty which in no event covers
incidental or consequential damages resulting from any such defective product or part(s). This
warranty gives specific legal rights. Purchaser may have other rights which may
vary from state to state.
AZTEC PRODUCTS WARRANTY
Warranties are not transferable.
collect returns or returns that do not indicate the RGA
# on the packing list.
Your satisfaction in all of your dealings with Aztec
Products, Inc. is extremely important to us. We intend
to be reasonable on any matter that is related to our
warranted service or other wear-related problems which
our customers feel need attention. Please help us to help
you. Before assuming that a part is defective, check the
repair manual to see if the problem might be something
that you or one of your employees might be capable of
correcting. If it is not, follow the above policy and depend
on us to respond quickly and responsibly.
BUFFER PG. 4
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