VTech LS6325-2 User Manual page 41

Appendix
Troubleshooting
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
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• Press on the telephone base or
speaker volume.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after four minutes.
• If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
• Make sure your remote access code is correct (page 17).
• Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
• There may be interference on the telephone line you are using. Press the dial pad
I subscribe to a non-traditional telephone service that uses my
computer to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your non-traditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on
your computer. Do not plug into a multiple port USB hub (USB splitter) that is not
powered.
• In a few rare instances, the USB port on your computer may not have enough
power. In these instances, try using a USB hub with its own external power supply.
•
service provider. Contact your service provider for more information.
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on the handset to increase the
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