VTech LS6325-2 User Manual page 36

Appendix
Troubleshooting
Low battery shows on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and reinstall the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and reinstall the battery, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The CHARGE light is off in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before Low battery appears on the screen (page 4).
• Purchase a new battery. Refer to the Battery section (page 51).
The CHARGE light is off.
• Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to the lowest level (page 10) and the
telephone base ringer volume is not set to zero (page 10).
• Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
• The handset may be too far from the telephone base. Move it closer to the
telephone base.
• There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact your telephone service provider.
• Other electronic products can cause interference to your cordless telephone.
Install your telephone as far away as possible from electronic devices such as:
wireless routers, radios, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
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