Ascr Registration Process; Replacement Inventory; Optional On-Site Service - Canon imageCLASS MF4800 Series Service Manual

B. ASCR Registration Process
The ASCR system can be accessed through the Warranty section of the
e-Support Center
New Registration Record" to enter each serial number for which you intend to
provide Carry-In Service and support.
Registration of your customer's product's serial numbers to your service
organization as "Dispatch by CITS" will have all end-user calls to CITS, for
Carry-In Service and support, referred directly to your organization.
Products not registered with the ASCR registration process default to a
support model, where CITS dispatches (via end-user referral) a third-party
service provider for Carry-In Service, or provides the end-user with an
Exchange Service.
Note:
Do not enter a serial number for any products that you cannot service. By
entering the customer's product's serial number, you agree to be
dispatched by CITS if a registered customer contacts CITS and requires
service.
C. Replacement Inventory
The Authorized Servicer's product's serial numbers for replacement inventory
and Carry-In Service must be registered using the ASCR system.
Registration of replacement inventory ensures that calls to CITS, in the event
that replaced products require service, dispatches your service organization
to service the product.
D. Optional On-Site Service
While not included in the Labor Compensation for Carry-In Service, the
Authorized Servicer has the option to provide on-site service to the
end-user. However, labor compensation is not increased.
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
Web site. Select the "ASCR" tab, and then select "Create
June 2013
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