Table of Contents
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IX.
Warranty Procedures ------------------------------------------------------------------------------------ 30
A. e-Tag ------------------------------------------------------------------------------------------------------------------ 30
B. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------- 32
C. Warranty Reimbursement Program ------------------------------------------------------------------------- 34
1. Dispatch by CITS --------------------------------------------------------------------------------------------- 34
2. Warranty Marketing Program ------------------------------------------------------------------------------ 35
X.
Parts Support ---------------------------------------------------------------------------------------------- 36
A. Parts and Service Material Orders -------------------------------------------------------------------------- 36
1. Canon Network Access ------------------------------------------------------------------------------------- 36
2. Parts Order Desk --------------------------------------------------------------------------------------------- 37
B. Parts Order Entry ------------------------------------------------------------------------------------------------- 38
1. Regular Orders ------------------------------------------------------------------------------------------------ 38
2. Rush Orders --------------------------------------------------------------------------------------------------- 38
C. Parts Information/Parts Price List Download ------------------------------------------------------------ 38
D. Parts Discontinuation Schedule Information ------------------------------------------------------------ 38
E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 39
F. Parts Return Process -------------------------------------------------------------------------------------------- 39
XI.
Appendix----------------------------------------------------------------------------------------------------- 40
A. Specifications ------------------------------------------------------------------------------------------------------ 40
B. Warranty ------------------------------------------------------------------------------------------------------------- 45
1. imageCLASS Series Exchange/Carry-In Product Limited Warranty------------------------------ 45
2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 46
C. List of Tables------------------------------------------------------------------------------------------------------- 47
D. List of Figures ----------------------------------------------------------------------------------------------------- 47
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
June 2013
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