Paper Feeding Problems; Multiple Originals Are Fed (Double Feed); Removing Jammed Originals From The Scanner - Epson DS-570WII User Manual

Solving Problems

Paper Feeding Problems

Multiple Originals Are Fed (Double Feed)

Check the following when a double feed occurs.
❏ When originals are jammed inside the scanner, open the scanner cover and remove the originals, and then close
the scanner cover.
❏ Check the scanned image, and then scan the originals again if necessary.
If multiple originals are fed frequently, try the following.
❏ If you load unsupported originals, the scanner may feed multiple originals at a time.
❏ Clean the rollers inside the scanner.
❏ Reduce the number of originals being placed at a time.
❏ Press the
button to slow down the scanning speed.
❏ Use Automatic Feeding Mode, and scan originals one by one.
When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed
Settings button on the Scan Settings screen.
Related Information
"Removing Jammed Originals from the Scanner" on page 169
&
"Scanning Different Sizes or Types of Originals One by One (Automatic Feeding Mode)" on page 98
&
"Cleaning Inside the Scanner" on page 144
&

Removing Jammed Originals from the Scanner

If an original has jammed inside the scanner, follow these steps to remove it.
Note:
Epson Smart Panel does not support scanning for long paper (393.8 mm (15.5 in.) or more).
1. Remove all originals remaining in the input tray.
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Paper Feeding Problems

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Removing Jammed Originals from the Scanner
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