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Step 3 - Getting A Smartphone App
If you have an older OS, the phone or tablet will not be able to locate the
Chamberlain MyQ
app. You may need to upgrade the phoneʼs OS to be able
®
to find, download, and use the Chamberlain MyQ
available for Apple
and Android™ devices:
®
• Apple
iPhone
, iPad
®
®
- Visit the Apple App Store
Chamberlain MyQ
app (search for "MyQ" by The Chamberlain Group,
®
Inc.For iPad, change settings to include iPhone Apps).
• Android™ smartphones and tablets
- Visit Google Play from your smartphone to download the Chamberlain
MyQ
app (search for "MyQ" by The Chamberlain Group, Inc.).
®
• BlackBerry
, Windows, and other smartphones
®
- You can access your MyQ
door opener on other smartphones by pointing your phone's browser to
mychamberlain.com.au or mychamberlain.co.nz
- Bookmark this page for later use.
- The mobile website has the same functionality as the smartphone apps.
After the app is installed on your smartphone, you can add a new
device to your account by following the instructions for your smartphone in Steps 5 – 6.
Step 4 - Changing Chamberlain MyQ
You can change the SECURITY SETTINGS (see steps 5 & 6) of the Chamberlain MyQ
access to your devices and account. The default security setting for the app is at the highest level. You must
enter your email and password credentials every time to launch the app or to access and change your account
settings. The security settings apply to each individual phone, so each phone tied to the same account must be
configured separately. These settings do not affect the web page login. A four-Digit PASSCODE can be created
in place of your email and password credentials. See "Creating a Passcode" below.
Default Chamberlain MyQ
• Launching App – high security is initially set to ON. You must enter your email and password credentials
every time the app is launched. Setting this to OFF allows the app to launch without requiring your credentials
or a 4-digit passcode.
• Accessing Account – high security is initially set to OFF. This lets you access your account settings without
requiring your credentials or a 4-digit passcode. Setting this to ON will require you to enter the email &
password credentials every time you want to access your account settings.
• Touch ID –Touch ID is a fingerprint security login, that is available for Apple users with the fingerprint feature
incorporated. When Touch ID is set for login, the user will see a fingerprint on the login screen.
Note: Touch ID is available on iPhone 5S or later and iPad Pro, iPad Air 2, or iPad mini 3 or later.
• Opening Door – high security initially set to OFF. If you turn it ON, you must enter your email and password
credentials or a 4-digit passcode every time you want to use the app to open your door. Setting this to OFF
lets you open your door without requiring your credentials or a 4-digit passcode. It is strongly recommended
that if you turn OFF the security settings for launching the app, you set this function to ON and create a 4-digit
passcode for opening the door. This prevents anyone from using your phone to get into your garage.
Creating a Passcode
• The passcode is four characters (numbers or letters, depending on your smartphone).
• When you create your 4-digit passcode, the app will ask for the passcode twice.
• If you use the "Account > Logout" function on the smartphone, your passcode will be automatically deleted;
restarting the app will require the creation of a new passcode.
• See the section on your smartphone (Apple or Android) for specific instructions on how to create a 4-digit
passcode.
, and iPod Touch
®
®
from your Apple device to download the
SM
account to monitor and control your garage
®
®
App Security Settings
®
app. Smartphone apps are
®
App Security Settings
14
Account Email
Password
Remember me
Login
®2013 Chamberlain Group, Inc.
app to allow quicker
®
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