Arris SURFboard SBG8300 Manual

What's in the box

Status indicators

Front panel LEDs

Blue (Solid) - Power is connected
Blue (Slow Blink) - Acquiring downstream connection
Blue (Fast Blink) - Acquiring upstream connection
Green (Solid) - IP Link/Online
Blue & Green (Alternating) - Firmware download

Green (Solid) - Clients found (5 GHz or dual-band)
Green (Slow Blink) - No clients found (5 GHz or dual-band)
Blue (Slow Blink) - No clients found (2.4 GHz band only)

Note: Detailed LED status information is available online in the SBG8300 User Guide on the ARRIS Support website, www.arris.com/selfhelp.

The SBG8300 is a combination DOCSIS 3.1 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra high-speed Internet access on your Wi-Fi home network or small business network.

Using the connection capabilities of the SBG8300, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 Ghz Wi-Fi connections. The SBG8300 connects to the existing coaxial cable connection in your home.

Note: For Internet connections, you need a cable service connection with a cable Internet Service Provider. The SBG8300 will not work with DSL or Satellite Internet Service.

Get started

• Call your cable service provider.
• Connect to your cable operator's activation web site using your computer or laptop:

Power ON your computer or laptop and log in.

Enter your service provider's web browser URL:

• Comcast/Xfinity:www.xfinity.com/activate
• Cox:www.cox.com/activate
• Spectrum: spectrum.net/selfinstall

Note: If you have any trouble accessing the URL, please contact your service provider.

6. Verify SBG8300 connectivity by accessing the Internet using the connected PC or laptop.
   

Visit any public web page such as www.surfboard.com. If the website fails to open, please contact your service provider to set up your Internet service or activate your SBG8300.

Download ARRIS SURFboard® Manager mobile app

Use the ARRIS SURFboard Manager mobile app or the SBG8300 Web Manager to set the same network name and password, if you are replacing the router or Wi-Fi cable modem in an existing Wi-Fi network. This ensures that your Wi-Fi devices will automatically connect to your SBG8300 Wi-Fi network.

Connect using your mobile device

Some of the selections used in this procedure may vary slightly depending on your mobile device and operating system. Please make sure to select the most applicable selections on your mobile device.

1. Access the Settings screen on your mobile device and then select: Wi-Fi, Wireless, or Connections. Check that Wi-Fi or Wireless is set to ON. For Apple devices, you may have to enter a password and then select JOIN.
   
2. Select the SBG8300 Wi-Fi network from the list of available Wi-Fi networks.
   
3. Enter your Wi-Fi network password in the Password field and select Join or Connect. This is the password that you set up during the SBG8300 activation.
   

1. Manage your SBG8300 using the SBG8300 Web Manager.
   Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop and then type 192.168.0.1 in the address bar.
   The default login is case-sensitive.
   Username: admin
   Password: password
   Change the default SBG8300 Web Manager password located on the Gateway > Login screen and then click LOGIN to update your password.
2. Customize the default Wi-Fi network name or SSID (SBG8300-####) for your Wi-Fi home network after installing your SBG8300 and setting up your network connection(s).

Note: You have the option to either keep the default Wi-Fi network name or create a new network name to help you to easily identify your Wi-Fi home network.

For additional assistance with your SBG8300, ARRIS is available to help. Choose one of the following:

• Visit www.arris.com/selfhelp for Self Help, FAQs, Product Manuals, Live Chat, and Email support.
• Call us at 1-877-466-8646.