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Customer service
4th
Customer service
If you have any questions about the
Customer service
application, if you cannot rectify faults in the
device yourself or if the device needs to be
repaired, please contact customer service.
You can solve many problems yourself
using the troubleshooting information
provided in these instructions or on our
website. If this is not the case, please
contact our customer service.
We always find a suitable solution and try
to avoid unnecessary visits to the
customer service technicians.
We ensure that your device is repaired by
trained customer service technicians using
original spare parts, both in the event of a
warranty claim and after the manufacturer's
warranty has expired.
For safety reasons, only trained specialists
are allowed to carry out repairs on the
device. The guarantee claim expires if
repairs or interventions are carried out by
persons who are not authorized by us, or if
our devices are equipped with spare parts,
add-ons or accessories that are not original
parts Defect is caused.
In accordance with the relevant Ecodesign
Directive, our customer service department
will provide you with functionally relevant
original spare parts for a period of at least
10 years after your device has been put
into circulation within the European
Economic Area.
A notice:
The use of customer service is
free of charge within the scope of the
manufacturer's guarantee conditions.
You can obtain detailed information on the
guarantee period and the guarantee
conditions in your country from our
54
Customer service, at your dealer and on
our website.
If you contact customer service, you will
need the product number (E no.) And the
production number (FD) of your device.
You will find the contact details for
customer service in the enclosed customer
service directory and on our website.
Product number (E no.) And
production number (FD)
The product number (E-Nr.) And the
production number (FD) can be found on
the nameplate of the device.
The nameplate is located depending on the
model:
On the inside of the door
■
On the inside of the maintenance
■
flap
On the back of the device
■
In order to quickly find the device data and
the customer service telephone number, it
makes sense to write them down.
Further information on your model can be
found on the Internet at https: //
energylabel.bsh-group.com * This web
address links to the official EU product
database EPREL. At the time of printing,
the web address was not yet published.
Please follow Then follow the instructions
for the model search. The model
identification results from the characters
in front of the slash of the product number
given on the nameplate (E no.).
Alternatively, you can find the model
identifier in the first line of the EU energy
label.
Trust in the competence of the
Manufacturer. Apply to us. This ensures
that the repair is carried out by trained
service technicians using original spare
parts.
* Only applies to countries in the European
Economic Area
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